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Presented by Amy Baptist, Southeastern
The ILL Department in Southeastern Louisiana University's library first began dabbling in article delivery in the fall of 2012. Initially the service was offered on a limited basis as it was reserved for students enrolled in distance-education programs (primarily through the Nursing Department). However over the last 3 years the service has grown and expanded, and now Document Delivery is available to all of our library's users. This presentation will discuss how the Document Delivery service was implemented into ILL, and how the department's policies and workflows have changed as a result. Additionally it will illustrate how ILLiad's Document Delivery module is utilized to process these article requests. Questions and discussion will be encouraged throughout the session.