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Adding a Document Delivery Service to an
Interlibrary Loan Department
Amy Baptist, Southeastern Louisiana University
Wedne...
Communicate Cooperate Collaborate October 7-8, 2015
Background Info …
Southeastern Louisiana University
Sims Memorial Libr...
Communicate Cooperate Collaborate October 7-8, 2015
Access Services Department
Angela Dunnington
became our new Head of
Ac...
Communicate Cooperate Collaborate October 7-8, 2015
Background info…
Southeastern Louisiana University
Hammond, LA Sims Me...
Communicate Cooperate Collaborate October 7-8, 2015
Which brings us to today, and this session…
Communicate Cooperate Collaborate October 7-8, 2015
Document delivery in SLU’s ILL department
Prior to 2012 No document de...
Communicate Cooperate Collaborate October 7-8, 2015
SLU’s Interlibrary Loan stats for the last 3 years
2012-2013
Total Bor...
Communicate Cooperate Collaborate October 7-8, 2015
Document delivery in SLU’s ILL department
Motivations for increasing o...
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
How do we utilize ILLiad’s Document
Delivery module to process request...
Communicate Cooperate Collaborate October 7-8, 2015
All SLU-user requests come in through
Awaiting Copyright Clearance que...
Communicate Cooperate Collaborate October 7-8, 2015
Before the Save CCC Info button is clicked …ideally…each article title...
Communicate Cooperate Collaborate October 7-8, 2015
Search the library catalog by
clicking on the Z39.50 tab.
Then click m...
Communicate Cooperate Collaborate October 7-8, 2015
If journal is found in catalog
click on Record Detail tab to
see holdi...
Communicate Cooperate Collaborate October 7-8, 2015
Check to see if requested
issue is included in library
holdings…
Communicate Cooperate Collaborate October 7-8, 2015
If matching issue is found
return to Searching tab.
Click twice on cor...
Communicate Cooperate Collaborate October 7-8, 2015
…and the call number
& location populate
into the request
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Now route to
Document Delivery
module
Communicate Cooperate Collaborate October 7-8, 2015
Request is moved out of Copyright
queue. CCC button is not clicked.
Communicate Cooperate Collaborate October 7-8, 2015
Now open the
Document Delivery tab.
Communicate Cooperate Collaborate October 7-8, 2015
In the request click
on Printing tab
and now Print Request
Communicate Cooperate Collaborate October 7-8, 2015
Form
comes
up as
Word
doc
Includes customer info which gets
deleted be...
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Now route the
request to the
Awaiting DD Stacks
Searching queue.
Communicate Cooperate Collaborate October 7-8, 2015
The next step is for student
workers to page and
photocopy the article.
Communicate Cooperate Collaborate October 7-8, 2015
When ready to scan
the photocopy, click
here
Communicate Cooperate Collaborate October 7-8, 2015
Step 1: Scanning
window pops up Step 2:
Place
photocopy
sheets in
scan...
Communicate Cooperate Collaborate October 7-8, 2015
Scanned pages load.
Check clarity /legibility
and then…
Communicate Cooperate Collaborate October 7-8, 2015
Click
Odyssey
button to
send
Communicate Cooperate Collaborate October 7-8, 2015
Just as with articles
filled through
Borrowing, scanned
document is
up...
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Relevant Articles in literature
 Connell, R. S., & Connell, T. H. (20...
LOUIS Users Conference 2015 October 7-8, 2015
Amy Baptist , Interlibrary Loan/Access Services Librarian
Southeastern Louis...
LOUIS Users Conference 2015 October 7-8, 2015
LOUIS Users Conference 2015 October 7-8, 2015
LOUIS Users Conference 2015 October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
ILL Stats from the last 3 years
2012-2013
Total Borrowing Requests Pro...
Communicate Cooperate Collaborate October 7-8, 2015
SLU’s Interlibrary Loan stats for the last 3 years
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
Communicate Cooperate Collaborate October 7-8, 2015
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Adding Document Delivery Services to an Interlibrary Loan Department

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Presented by Amy Baptist, Southeastern
The ILL Department in Southeastern Louisiana University's library first began dabbling in article delivery in the fall of 2012. Initially the service was offered on a limited basis as it was reserved for students enrolled in distance-education programs (primarily through the Nursing Department). However over the last 3 years the service has grown and expanded, and now Document Delivery is available to all of our library's users. This presentation will discuss how the Document Delivery service was implemented into ILL, and how the department's policies and workflows have changed as a result. Additionally it will illustrate how ILLiad's Document Delivery module is utilized to process these article requests. Questions and discussion will be encouraged throughout the session.

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Adding Document Delivery Services to an Interlibrary Loan Department

  1. 1. Adding a Document Delivery Service to an Interlibrary Loan Department Amy Baptist, Southeastern Louisiana University Wednesday, October 7, 2015
  2. 2. Communicate Cooperate Collaborate October 7-8, 2015 Background Info … Southeastern Louisiana University Sims Memorial LibraryHammond, LA
  3. 3. Communicate Cooperate Collaborate October 7-8, 2015 Access Services Department Angela Dunnington became our new Head of Access Services in January 2012
  4. 4. Communicate Cooperate Collaborate October 7-8, 2015 Background info… Southeastern Louisiana University Hammond, LA Sims Memorial Library
  5. 5. Communicate Cooperate Collaborate October 7-8, 2015 Which brings us to today, and this session…
  6. 6. Communicate Cooperate Collaborate October 7-8, 2015 Document delivery in SLU’s ILL department Prior to 2012 No document delivery service through ILL Summer 2012 Document delivery for articles requested by Distance education students, primarily Nursing. January 2014 Document delivery service for in-house print articles, and book chapters. Available to all Southeastern faculty and graduate students (and undergrads when time permits).
  7. 7. Communicate Cooperate Collaborate October 7-8, 2015 SLU’s Interlibrary Loan stats for the last 3 years 2012-2013 Total Borrowing Requests Processed: 2,728 Total Document Del Requests Processed: - no data Total Lending Requests Processed: 3,872 2013-2014 Total Borrowing Requests Processed: 3,368 Total Document Del Requests Processed: 71 Total Lending Requests Processed: 3,461 2014-2015 Total Borrowing Requests Processed: 2,704 Total Document Del Requests Processed: 582 Total Lending Requests Processed: 3,386
  8. 8. Communicate Cooperate Collaborate October 7-8, 2015 Document delivery in SLU’s ILL department Motivations for increasing our document delivery services:  In the last 3 years Lending stats have been decreasing.  Document delivery increases our Department’s statistics and decreases our number of cancellations  Going through the process of identifying Document Delivery titles in the Copyright Clearance queue decreases our tendency to request articles Sims owns. When this happens often enough we are at risk for paying CCC fees on materials we already have in print or electronic format.  Student workers are a resource that our library still retains. Using student worker labor for copying & scanning is a service the Library can provide in these lean times.
  9. 9. Communicate Cooperate Collaborate October 7-8, 2015
  10. 10. Communicate Cooperate Collaborate October 7-8, 2015 How do we utilize ILLiad’s Document Delivery module to process requests for in-house print articles ? The following screenshots show the steps that we follow.
  11. 11. Communicate Cooperate Collaborate October 7-8, 2015 All SLU-user requests come in through Awaiting Copyright Clearance queue.
  12. 12. Communicate Cooperate Collaborate October 7-8, 2015 Before the Save CCC Info button is clicked …ideally…each article title is searched in EDS and Google Scholar to see if a PDF is available through our library databases, or if it is Open Access. EDS Google Scholar
  13. 13. Communicate Cooperate Collaborate October 7-8, 2015 Search the library catalog by clicking on the Z39.50 tab. Then click magnifying glass by journal title
  14. 14. Communicate Cooperate Collaborate October 7-8, 2015 If journal is found in catalog click on Record Detail tab to see holdings.
  15. 15. Communicate Cooperate Collaborate October 7-8, 2015 Check to see if requested issue is included in library holdings…
  16. 16. Communicate Cooperate Collaborate October 7-8, 2015 If matching issue is found return to Searching tab. Click twice on correct location …
  17. 17. Communicate Cooperate Collaborate October 7-8, 2015 …and the call number & location populate into the request
  18. 18. Communicate Cooperate Collaborate October 7-8, 2015
  19. 19. Communicate Cooperate Collaborate October 7-8, 2015 Now route to Document Delivery module
  20. 20. Communicate Cooperate Collaborate October 7-8, 2015 Request is moved out of Copyright queue. CCC button is not clicked.
  21. 21. Communicate Cooperate Collaborate October 7-8, 2015 Now open the Document Delivery tab.
  22. 22. Communicate Cooperate Collaborate October 7-8, 2015 In the request click on Printing tab and now Print Request
  23. 23. Communicate Cooperate Collaborate October 7-8, 2015 Form comes up as Word doc Includes customer info which gets deleted before being printed
  24. 24. Communicate Cooperate Collaborate October 7-8, 2015
  25. 25. Communicate Cooperate Collaborate October 7-8, 2015 Now route the request to the Awaiting DD Stacks Searching queue.
  26. 26. Communicate Cooperate Collaborate October 7-8, 2015 The next step is for student workers to page and photocopy the article.
  27. 27. Communicate Cooperate Collaborate October 7-8, 2015 When ready to scan the photocopy, click here
  28. 28. Communicate Cooperate Collaborate October 7-8, 2015 Step 1: Scanning window pops up Step 2: Place photocopy sheets in scanner Ours is a Fujitsu fi-6230 sheet-fed scanner Step 3: Now click on Scan button
  29. 29. Communicate Cooperate Collaborate October 7-8, 2015 Scanned pages load. Check clarity /legibility and then…
  30. 30. Communicate Cooperate Collaborate October 7-8, 2015 Click Odyssey button to send
  31. 31. Communicate Cooperate Collaborate October 7-8, 2015 Just as with articles filled through Borrowing, scanned document is uploaded to server, and patron is notified with an email.
  32. 32. Communicate Cooperate Collaborate October 7-8, 2015
  33. 33. Communicate Cooperate Collaborate October 7-8, 2015
  34. 34. Communicate Cooperate Collaborate October 7-8, 2015
  35. 35. Communicate Cooperate Collaborate October 7-8, 2015 Relevant Articles in literature  Connell, R. S., & Connell, T. H. (2014). Teaching Patrons to Fish: The Educational Value of Cancelling Requests for Locally Available Materials. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 24(5), 147-165.  Schoonover, D., Siriwardena, M., & Jones, R. (2013). Library express delivery service: the evolution of a campus delivery service at Florida state university. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 23(4-5), 201-212.  Yang, Z. Y., Hahn, D., & Thornton, E. (2012). Meeting our customers’ expectations: A follow-up customer satisfaction survey after 10 years of free document delivery and interlibrary loan services at Texas A&M University Libraries. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve,22(2), 95-110.  Reycraft, K. (2010). Interlibrary loan requests canceled due to availability: problem or opportunity? Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 20(1), 33-42.
  36. 36. LOUIS Users Conference 2015 October 7-8, 2015 Amy Baptist , Interlibrary Loan/Access Services Librarian Southeastern Louisiana University Thank you for attending this session! 985-549-3957 amy.baptist@selu.edu
  37. 37. LOUIS Users Conference 2015 October 7-8, 2015
  38. 38. LOUIS Users Conference 2015 October 7-8, 2015
  39. 39. LOUIS Users Conference 2015 October 7-8, 2015
  40. 40. Communicate Cooperate Collaborate October 7-8, 2015
  41. 41. Communicate Cooperate Collaborate October 7-8, 2015
  42. 42. Communicate Cooperate Collaborate October 7-8, 2015
  43. 43. Communicate Cooperate Collaborate October 7-8, 2015 ILL Stats from the last 3 years 2012-2013 Total Borrowing Requests Processed:2,728 Total Document Delivery Requests Processed: - no data Total Lending Requests Processed:3,872 2013-2014 Total Borrowing Requests Processed:3,368 Total Document Delivery Requests Processed:71 Total Lending Requests Processed:3,461 2014-2015 Total Borrowing Requests Processed:2,704 Total Document Delivery Requests Processed: 582 Total Lending Requests Processed:3,386
  44. 44. Communicate Cooperate Collaborate October 7-8, 2015 SLU’s Interlibrary Loan stats for the last 3 years
  45. 45. Communicate Cooperate Collaborate October 7-8, 2015
  46. 46. Communicate Cooperate Collaborate October 7-8, 2015
  47. 47. Communicate Cooperate Collaborate October 7-8, 2015
  48. 48. Communicate Cooperate Collaborate October 7-8, 2015

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