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R Ns On Call Power Point V 5 Com

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Rn's on call provides medical answering and Triage

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R Ns On Call Power Point V 5 Com

  1. 1. RNsOn-Call Telehealth Services MED I CAL ANSWER I NG Lou Ann Wery Regional Sales Manager RNsOn-call 803-446-0038 [email_address] www.rnson-call.com & 100% accurate, cost effective, fully redundant and HIPAA compliant
  2. 2. RNs On-Call is a Telehealth Services Provider, headquartered in Greensboro North Carolina, specializing in call flow management for healthcare providers RNs On-Call’s provides a superior medical answering service plus immediate access to RNs for quality triage service Our systems were designed specifically for Healthcare Providers to streamline call flow improving a providers quality of life All of our customers are extremely satisfied and offer excellent references 100% accurate, cost effective, fully redundant and HIPAA compliant MED I CAL ANSWER I NG
  3. 3. MED I CAL ANSWER I NG Tele-Sure answers calls, provides efficiencies for your practice and it’s affordable When your office is closed simply call forward your main number to an 800 number associated with the greeting we design for your practice <ul><ul><li>Voice Mail IVR Greeting - thank you for calling ( your practice name ) if this is a medical emergency, please hang up and dial 911 our office is currently closed please choose from the following menu </li></ul></ul><ul><ul><ul><li>Daytime IVR greeting/menu for lunch breaks and office meeting </li></ul></ul></ul><ul><ul><ul><li>Nighttime IVR greeting/menu for after hours </li></ul></ul></ul><ul><ul><ul><li>The menu routes the caller to leave a message </li></ul></ul></ul><ul><ul><li>Non Urgent Messages are routed to an extension/voicemail internal to the practice or to voice mail boxes provided by Telesure </li></ul></ul><ul><ul><li>Urgent messages are routed according to the on call list provided by the practice </li></ul></ul><ul><ul><li>Calls are tracked, recorded and archived for enhanced risk management </li></ul></ul>100% accurate, cost effective, fully redundant and HIPAA compliant
  4. 4. <ul><li>Tele-Sure Features </li></ul><ul><li>Nag System - Six attempts to contact on call provider and alert them of an urgent message waiting. The system attempts every ten minutes until the message is picked up </li></ul><ul><li>Three attempts to the primary number </li></ul><ul><ul><ul><li> Three attempts to a secondary or escalated number </li></ul></ul></ul><ul><li>One Touch Auto Call Back - Listen to a voice mail and in “ one touch” return the call never picking up a pencil </li></ul><ul><ul><ul><li>Press 1 to listen to a message, 2 to call the caller back </li></ul></ul></ul><ul><ul><ul><li>If more than one message is waiting press the # key and 1 then 2 again </li></ul></ul></ul><ul><li>Physicians Caller ID Cloaked – The caller ID of the provider’s office is what the patient sees when the call is returned. </li></ul><ul><li>Physician's private numbers are never compromised and the chance of call screening is reduced </li></ul><ul><li>Disaster Recovery - In the event the phone services or system at your office is interrupted we can take your calls via our Tele-Sure system seamlessly as an extension of your office </li></ul><ul><li>Archival – All messages in the Tele-Sure system are archived for 14 days before being deleted and can be archived longer if needed </li></ul><ul><li>Documentation –Documentation of the call and the recorded message is sent to the provider’s office via email or voice mail </li></ul>MED I CAL ANSWER I NG 100% accurate, cost effective, fully redundant and HIPAA compliant
  5. 5. <ul><li>RNsOn-Call triage nurses work as an extension of your office utilizing Tele-Sure work flow management software </li></ul><ul><ul><ul><li>The software provides our management team with visibility into a distributed workforce providing accountability </li></ul></ul></ul><ul><ul><ul><li>Tele-Sure seamlessly allows triage nurses to view information relevant to the needs of your patient, such as; protocols, standing orders, office hours, addresses of hospitals and urgent care facilities you recommend insuring that we provide care exactly the way you prefer </li></ul></ul></ul><ul><ul><ul><li>Records and archives triage calls for risk management, training and development. </li></ul></ul></ul><ul><ul><ul><li>The system is flexible, application based technology allowing us to easily update and enhance our services </li></ul></ul></ul>NURSE T R I A G E SE R V I C E 100% accurate, cost effective, fully redundant and HIPAA compliant
  6. 6. <ul><li>Advanced Features </li></ul><ul><ul><li>Electronic Medical Record Interface – RNs On-Call will put call documentation right into the patients medical record for continuity of care. All we need is to a VPN license for the practices EMR system and training on the EMR software </li></ul></ul><ul><ul><li>On-Line Appointment Scheduling – Practice provides RNs On-Call with web access to the scheduling software for scheduling appointments for patients during a triage call </li></ul></ul><ul><ul><li>Translation Services – our nurses have the ability to include a translator, via a three way call, fluent in over 150 languages </li></ul></ul>Basic Features Direct connection – patient calls are sent directly to our triage nurses Triage Encounter – a triage call consists of the initial call, all follow-up calls and calls the pharmacy for prescriptions if directed Priority Calling – When our triage nurses call a provider , he/she leaves a distinct priority calling number. When providers return a call they get thru quickly and get back to the nurse that called them Conference Calling – Our nurses have the ability to conference the provider into a patient call if necessary Documentation - Our nurses send a two paged detailed report of each call to the practice Risk Management – RNs On-Call records and archives all triage calls 100% accurate, cost effective, fully redundant and HIPAA compliant NURSE T R I A G E SE R V I C E
  7. 7. Summary <ul><li>IVR technology manages call flow </li></ul><ul><li>Flexible applications </li></ul><ul><li>Highly trained staff of Registered Nurses </li></ul><ul><li>Excellent references </li></ul><ul><li>We improve quality of life for providers </li></ul>MED I CAL ANSWER I NG I NG & T R I AGE 100% accurate, cost effective, fully redundant and HIPAA compliant Lou Ann Wery Regional Sales Manager 803-446-0038 www.rnson-call.com

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