Analyst briefing session 1 the challenge of deploying the infrastructure

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Analyst briefing session 1 the challenge of deploying the infrastructure

  1. 1. A Smart way toconnect the dots
  2. 2. AgendaDAY 1: 5 July 2012, Kings Place, London Session 1: Deploying the Smart Metering Infrastructure 1400-1410 Chair’s Address and Welcome Nigel Spooner, Logica 1410-1440 Supply Chain and Logistics Andy Cooper, Logica 1440-1520 Optimising Asset and Field Force Paul OConnor, Logica resources 1520-1610 Beyond deployment – sustaining Tommy Olsson, consumer engagement Logica 1610-1630 Networking Break© Logica 2011. All rights reserved No. 2
  3. 3. The Smart Meter Supply ChainJuly 2012Andy CooperSupply Chain Consulting
  4. 4. Start off with a Quote... “The roll out of smart meters not only provides great opportunities for customers and utility companies alike, it also presents a subtle yet huge logistics challenge. Changing and registering the gas and electric meters in every building in the country is perhaps the biggest logistics challenge to hit utilities since the countrywide conversion to natural gas in the late ‘60s. This work will run for several years and impact every family and business in the UK, how many other logistics operations can claim similar?” Rob Morton Supply Chain Director British Gas© Logica 2012. All rights reserved
  5. 5. What does this mean for Utilities• Logistics is not core business: the supply chain challenges are not huge• Many information flows: the stakeholders are numerous• Temporary peak, then lower than current BAU: the demand will peak and then fall away• Risk of stockouts are high: high demand, new supply.© Logica 2012. All rights reserved
  6. 6. What are we doing…? • Logica’s Supply Chain Acceleration: leveraging our cross industry supply chain domain expertise for the benefits of our utilities clients End to End supply chain management Distributor Retail Transpor t Manufactur er / Raw Supplie Assembler material Consumer r produce r Retail Distributor Supplier Manufacturin Transport Warehousing Management g© Logica 2012. All rights reserved
  7. 7. What are we seeing...?• One major first mover: looking to leverage an excellent supply chain as a competitive advantage• Others starting to get active: Ultimately supply chain is hygiene factor.• Pooling for reverse logistics: one 3PL to cover all? Reverse logistics a bigger challenge than outbound? Cost of reverse logistics greater than intrinsic value of returned dumb meter© Logica 2012. All rights reserved
  8. 8. Closing Remarks Just because you have the contract doesn’t mean you have the supply Secure your supply – eliminate single points of failure© Logica 2012. All rights reserved
  9. 9. Questions?© Logica 2012. All rights reserved
  10. 10. Getting Smart!Smart Utilities:Optimising Asset and Field Force ResourcesPaul O’Connor | SAP Practice
  11. 11. Agenda• Quick Introduction• Customer considerations• Data Model• EAM and Mobility• Methodology• Quick Demo© Logica 2012. All rights reserved No. 11
  12. 12. Customer considerations•Interfaces / Industry standards and flows•Legacy systems•Vendor Management•Skills and Resourcing•SI experience•Timelines to implement Data, Data, Data© Logica 2012. All rights reserved No. 12
  13. 13. Example Data Model
  14. 14. Data model in SAP ISU© Logica 2012. All rights reserved
  15. 15. Early view of the possible data model (To-BE) © Logica 2012. All rights reserved
  16. 16. EAM and Mobility
  17. 17. Overview of EAM – with reference to mobility• Example components of EAM related to a Smart Rollout • Gas and Electricity Asset Management • Work Management • Field Force Management • Document Management – can exploit native SAP DMS for Assets, vendors, materials etc Work Asset Management Management Field Force Document Systems Management Together on critical path© Logica 2012. All rights reserved
  18. 18. Why use a Mobile Enterprise Application Platform© Logica 2012. All rights reserved
  19. 19. Potential mobility environment needs Back End SAP systems Sybase Mobile Enterprise Application Platform with Afaria Management Meters External Internal Customers information Field Field Force Force© Logica 2012. All rights reserved
  20. 20. Where Sybase Unwired Platform fits in • A single standard mobility solution which fits in the enterprise architecture • Scalable with failover tolerance • End to end security solution for servers, data transportation, and any mobile device • Provides flexibility in choosing handheld devices • Can be used as mobility enabler for subsequent processes. The blueprint provides a high degree of reuse. • Afaria provides remote application, configuration, document & device management capabilities • Provides connectors for improved integration with SAP & other applications • Ease of use and support© Logica 2012. All rights reserved
  21. 21. Who else is benefitting from this?Risk Mitigation• Logica Mobile framework for Sybase MEAP• 1 application 3 months design then 3 month build• Following apps (5) – 3 months© Logica 2012. All rights reserved
  22. 22. Methodology
  23. 23. Overview of Agile Business Add-on to ASAP Project Blueprint Realization Preparation Sprint backlog / revised / prioritised project backlog Determined project scope Prioritised delta list & Process UI release planning Compositio Development n 2-to-4 wks cycle Work product increment Service Service Process based Implementatio Modeling n and Test composite application Go Live FinalRun Work product release Support Preparation © SAP AG 2009. All rights reserved.© Logica 2012. All rights reserved
  24. 24. Sprint Elements - Activities during each sprintint 1.Sprint Planning 5.Sprint 2.Daily Review Scrum 4.SPRINT 3.Sprint Demo© Logica 2012. All rights reserved
  25. 25. Letting the clients talk for themselves© Logica 2012. All rights reserved http://ws3.global.logica.com/sites/021029/003%20Proposals/03%20EDF/06%20Smart%20Release%203/ITT%2 0JULY%202012/Reference%20Material/Anglian%20Water/Application_demo.wmv
  26. 26. Logica Plc | EDF Energy West Burton Bronze Awardfor quality of project delivery "We are very pleased with the way that our CCGT team, our EDF Energy IT colleagues and our key- partner Logica have brought together the industry-expertise, business process know-how and IT-delivery leadership to help us realise our ambitious vision. Together we are proud to have successfully delivered a SAP EAM system to time and budget that: underpins our best practice risk-based asset management approach, allows us to benchmark and optimise our plant’s reliability to deliver optimal performance for EDF Energy and accelerates our journey to key external accreditations including ISO9000 and ISO14000 and PAS55." Darren Ramshaw, Head of Generation, EDF Energy West Burton CCGT.© Logica 2012. All rights reserved
  27. 27. Key takeaways• Integrated asset management, field force and mobile strategy will materially improve costs and customer experience• Deliver an SAP EAM system to time and budget that underpins a best practice risk-based asset management approach• Managing a complex eco-system of suppliers is key to ensuring aggressive timelines can be maintained© Logica 2012. All rights reserved
  28. 28. Maintaining the dialogue... Paul O’Connor SAP Practice M: +44 7826 904 120 E: p.oconnor@logica.com T: @PaulOCo27483013 Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europes largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com.© Logica 2012. All rights reserved The company is a public company incorporated and domiciled in the UK. The address of its registered office is 250 Brook Drive, Green Park, Reading RG2 6UA, United Kingdom.
  29. 29. Getting Smart!Smart Utilities:Beyond deployment: sustaining consumer engagementTommy Olsson| Practice Leader | Smart Utilities
  30. 30. Logica is a member and part-owner of SUST in Sweden© Logica 2012. All rights reserved
  31. 31. From OMT to EMT – the journey 2007 2008-2012 2011 2011-2012 2012 Winner of European Swedish utilities Swedish utilities Smart EMT for future utility awards makes break collaborate consumers utilities “ A very promising through in customer A joint innovation Smart phone EMT is the next practical step towards interaction project starts, apps for EMT, step of OMT, widespread New energy services aiming for the create new aiming for the consumption create new business future of energy business Europeanfeedbackbased demand possibilities for utilities management for possibilities and market of response and the with smart meters. utilities and more. integrates smart utilities creation of a more 250 000 metering consumers into energy conscious points from 5 utilities. the smart grid. society” © Logica 2012. All rights reserved
  32. 32. Engaging Consumers:Learning from Experience in Växjö
  33. 33. Växjö and SESAC • SESAC: Sustainable Energy Systems in Advanced Cities • Project within the Concerto initiative, co-funded by the European Commission • Objective of demonstrating how local economies can thrive whilst emitting lower CO2 • Involves three cities undertaking demonstration projects • Delft, Netherlands • Grenoble, France • Växjö, Sweden • Concerto Initiative • Europe wide initiative • Addressing Challenges of creating a sustainable future for Europe’s energy needs • Focus on working with clearly defines local communities, primarily in demonstrating integration of: • Renewable energy sources • Energy Efficiency techniques, and • Community level sustainable energy management systems© Logica 2012. All rights reserved
  34. 34. Växjö and SESAC • Växjö named as ‘The Greenest City in Europe’ by BBC in 2007 • Objective is to reduce the aggregate energy use across Växjö by 5% • c22,000 home have smart meters • Role of Gamification • Individual Competitions • Four competitions run • 77 people participated • Top 5 in each competition varied from 79% to 50% • Team Competitions • One competition run • Teams of 10-15 • Each team had a leader to coach them • Team competitions had more enthusiasm from those participating© Logica 2012. All rights reserved
  35. 35. Creating Engagement• Activities • Making people feel a part of something • Active promotion ahead of the programme start • Using Vaxjö’s ‘Greenest City in Europe’ accolade to create a sense of purpose • Putting people in control • Creation of SAMS to disseminate information • Broad stakeholder group (Vaxjo Energi AB, Hyresbostader I Vaxjo AB, Vaxjohem AB, Vaxjo Kommun (Municipality of Vaxjo) • Providing the tools (EnergiKollen) • Awareness campaigns • Engage people in easier activities • Quizzes on SAMS.SE • EnergiKollen competitions • Engage people to make a change in behaviour • Feedback of results of changed behaviour • Engage media in results of EnergiKollen competitions Source: How to Create Energy Efficient Behaviour in a City such as Vaxjo© Logica 2012. All rights reserved
  36. 36. Creating Engagement:Making it Interesting and RewardingEngaging consumers in a newand interesting ways bypervasive gaming.Creates discussion which makesthe consumers more aware andcreates motivation to takecontrol of their consumptionpatterns© Logica 2012. All rights reserved
  37. 37. © Logica 2012. All rights reserved
  38. 38. Informing action – the energy efficiency portal Smart meter information, accessability, competition Individual  Knowledge Community  Perspective Environment  Altruism Engagement, awareness, sustained improvement© Logica 2012. All rights reserved
  39. 39. Total result for Växjö 2008 2009 2010Apartments Total (N=108) 1.87% -2.30% -1.40%Apartments that did not visit the web-site (N=85) 2.15% -1.90% -1.29Apartments that visited the web-site (N=18) -11.20% -16.70% -17.50%Houses Total (N=391) -0.79% -4.31% -3.40%Houses that did not visit the web-site (N=241) -0.25% -2.65% -0.83%Houses the visited the web-site (N=140) -1.20% -9.40% -11.90%© Logica 2012. All rights reserved
  40. 40. Team competitions in EnergiKollenResults team competition (one week)1. Växjöhem 47,4%2. Veab 46,8%3. Hyresbostäder 34,4%4. Växjö Kommun 31,1%5. Växjö Politiker 19,9%The members of the Växjö project (SAMS)competed against each other. Every teamconsisted of 10-15 employee from thecompanies. And also a team of politicansparticipated. The team result is the averagesavings for each team. Source: How to Create Energy Efficient Behaviour in a City such as Vaxjo© Logica 2012. All rights reserved
  41. 41. Key conclusions• Advocacy by multiple parties provides necessary holistic view• An on-line tool is required to keep people interested • Challenge is getting people to log on – marketing • Once they have, they sustain interest • EnergiKollen created a platform to sustain dialogue with consumers• Positive reactions to competitions and would like to continue • But compete against local communities – neighbours and friends • Team competitions more popular than individual competitions• Continuous flow of marketing / information required • But ensure that it’s not perceived as another ‘energy saving’ campaign• Advertising alone isn’t enough • Active engagement is important – face-to-face• When activity stops – savings decline Source: How to Create Energy Efficient Behaviour in a City such as Vaxjo© Logica 2012. All rights reserved
  42. 42. Skolstaden - the sustainableschool campus
  43. 43. Skolstaden |Sustainable School Campus• The project aims to improve energy efficiency at the school camp Skolstaden• 3,500 students and staff is involved in the comprehensive project in order to stimulate involvement and increase knowledge• Students and teachers are involved throughout the project and are encouraged to bring their own ideas and get involved in the environmental work.• Technical efficiency measures are implemented in the buildings on the campus and the staff have formed a Sustainability Council to carry out various sustainability issues and take forward.• The project is planned to be a model for how municipal energy efficiency work can be conducted in schools.© Logica 2012. All rights reserved
  44. 44. Skolstaden visualisation (demo version)© Logica 2012. All rights reserved
  45. 45. Energy in mind
  46. 46. Energy in mind study |Building on our experience of portals• The study aims to see what kind of information that works best for saving energy at home• We also want to see how important energy information is compared to the interest in energy issues as such• Economics is an incentive, but to "do the right thing environmentally" is another© Logica 2012. All rights reserved
  47. 47. Information technologies tested • Simple display • ”Solo”-display • Public/Collective display • SMS • Web • TV-solution • Mail • IMD (Individual metering and bill) • VV-display (warm tap water)© Logica 2012. All rights reserved
  48. 48. Conclusions – the short story• Most successful reduction with the web solution Energikollen and the simple display• Display was the most popular solution in the survey result• User of Energikollen have reduced the energy consumption with 10-20 % and the user of the simple display with 14 %• The return of investment is 2 years for both solutions• The parameters income, energy use and response rate follows the same pattern for all project teams. High income means high energy consumption and also high response rate, and vice versa• The biggest challenge is to reach those who do not use the web solution and to get them to log on• And to give information about how it works an create a trust for the solution of the users of the simple display• Collective visualisation via display in stairways (cheap solution) was not an success• The same goes for TV-solution (50 % accessed the system but no change in behaviour)© Logica 2012. All rights reserved
  49. 49. Whats next|More gamification, new tariffs and automation 50 % of all innovations will be ”gamified” by 2015!© Logica 2012. All rights reserved
  50. 50. Maintaining the dialogue... Tommy Olsson Global Practice Leader Smart Utilities T: +46 40 25 11 81 E: tommy.olsson@logica.com Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europes largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com.© Logica 2012. All rights reserved The company is a public company incorporated and domiciled in the UK. The address of its registered office is 250 Brook Drive, Green Park, Reading RG2 6UA, United Kingdom.
  51. 51. Energy saving is important and fun too What were the client challenges? Why did the client choose us? • Increase awareness of electricity consumers and Swedish energy company Växjö Energi AB (VEAB) and support the drive to make Växjö more sustainable Logica have worked together to launch EnergiKollen, as • Engage the entire community in friendly competition part of a major energy saving initiative to reduce to save energy electricity usage in Växjö by 5%. Using technology and innovation to offer a smart How did we address the client challenges? environmental solution requires knowledge and experience. Logica has the right mix of both and a track • Developed EnergiKollen, a web based solution with record that stands out for projects of this kind. Our easy-to-follow energy visualisation that outlines innovative approach kept the user in focus and changes in energy consumption demonstrated the skills required for integrating into • Enabled free login to the online tool with a feature for their existing systems. consumers to compete to be the best energy saver EnergiKollen is available to more than 25,000 households equipped with smart meters in Växjö. What were the benefits to the client? The solution won the European Utility Award for Customer Excellence in 2007. • Consumers compare their usage with peer groups and compete with each other to reduce energy usage “VEAB is part of many initiatives contributing to a • Winners typically achieve about 30% and are better environment and we are in the forefront when it comes to sustainable energy development. With rewarded for successful behavioral change EnergiKollen we can build on our achievements and • Consumers using the tool save 4 times more than offer our customers what we always strive for – those not using it. In one such contest between namely the opportunity to impact and reduce energy companies and politicians in Växjö, the winning team consumption.” reduced electricity consumption by 47.4% Ann-Mari Ståhlberg, CEO, Växjö Energi AB© Logica 2012. All rights reserved
  52. 52. Visualizing energy to change behavior What were the client challenges? Why did the client choose us? • Engage students and teachers to create awareness “The visualization allows us to show the schools actual and save energy. energy use and continually remind ourselves of the • Gather real-time data in a effective way and present sustainability work that the school conducts” says Hans the data through a user friendly visualization Dahlquist, principal of the engineering programme at Skolstaden How did we address the client challenges? Skolstaden chose Logica because we demonstrate both • With a clear focus on involvement by the target group a strategic understanding and knowledge of practical in the process of developing the visualization. solutions to reduce energy usage. Also Logica already • With a partner to use the best possible hardware. have shown benefits in similar project with other clients. By visualizations users have earlier seen their What were the benefits to the client? energy consumption decreased at around 12-17 %*. This is a great step towards a more energy consious • Better understanding of energy saving through online society. engagement paralleled with educational focus. * http://goo.gl/lKuJ8 • Empowers students by showing them consumption patterns, costs and impact on climate. • The schools compete with each other to reduce energy usage.© Logica 2012. All rights reserved
  53. 53. The race to be a top energy saver What were the client challenges? Why did the client choose us? • Lund Energi wanted to be “best in class” in helping the Lund Energi buy and sell electricity, gas, district heating citizens of Lund to save energy, money and the and communication services. Its services include environment! customer service, advice, maintenance, and contracting. • Find a partner to develop end user web strategy and Founded in 1863, the company is based in Lund, implement the solution Sweden. Lund Energi were looking for a combination of energy efficiency, sustainability and consumer understanding. As How did we address the client challenges? well as the ability to implement a solution to help consumers save energy. • Strategic advice on solution to meet client goals Lund Energi chose Logica because we combine strategic • Empowered consumers by showing them energy understanding with practical solutions to save energy. consumption patterns, costs and impact on climate And because we had already demonstrated the benefits • Made energy saving fun with competitions in energy with other clients. efficiency Stefan Johnsson– Lunds Energi, commented : What were the benefits to the client? “By adding the business knowledge from Logica to • Better understanding of energy saving though online their solution expertise we got the combination needed to realise our goals” consumer engagement • Empowers consumers by showing them energy consumption patterns, costs and impact on climate - to help them save energy© Logica 2012. All rights reserved

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