Query Management System First Review Under the guidence of Mr.Senthil Submitted by, Logeshprabu.s
Microsoft Outlook Exchange Server Process Executive Companies Process Executive1 A Company B Company Process Executive2 C Company Process Executive3 D Company A Company User B Company User C Company User D Company User Internet P.E.3(firstname.lastname@example.org) P.E.1(email@example.com) Existing System P.E.2( [email_address] company.com) Queries@ ourcompany.com
Problems Occurs in Existing System 1. The customer can't track the attender of their queries during the time of enqire. 2 .The status of the queries are not identified by the customer. 3 .There is no assurance to customers from the company about the time-span of processing queries. 4 .Even the companies had difficulties to verify their employees performance.
Proposed System 1 .Organogram 2 .People to team mapping 3 .SLA adherence 4 .Knowledge building mechanism 5 .Esclation mechanism of queries 6 .Reports on Issues/People performance/Team performance/SLA adherence/Sensitivity of issues.
System Analysis Cost Analysis : The expected cost of the Query Management System project is 3-4 lakhs. And with in the time period of 6 Months. Feasibility Study : Done on user story being a inhouse project mock business object is created and the development fully compriesed with Test Driven Development. User-Interface : Built on Jquery 1.4.2.
System Components Software Requirements Operating System : LINUX - UBUNTU10.04 Scripting Language : RUBY 1.8.7 Framework : RAILS 3.0.3 Database : Mysql Web Browser : Firefox, Chromium and etc., Hardware Requirements Ram Capacity : 1GB Hard disk : 80GB Processor : P4 processor