How to use conversations to inform your service

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How to use conversations to inform your service

  1. 1. What the #? How to use conversations to inform your servicenoel.hatch@kent.gov.ukResearch & Design Manager
  2. 2. Organise and tag the conversation…http://www.yammer.com
  3. 3. …to better use it to inform your servicehttp://www-958.ibm.com/software/analytics/manyeyes/visualizations/social-by-design-2
  4. 4. …and see relationships between areashttp://www-958.ibm.com/software/analytics/manyeyes/visualizations/kent-literacy-reading-word-tree

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