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Discovering the Unseen


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Whole systems change across a neighbourhood

How can we collaborate with people to help them build their resilience? Get under the skin of the culture and the lives people live. Identify people’s feelings and experiences of community and understand what people think is shaped by different values and by the environment and infrastructure around them. The future of collaboration could bring many opportunities but people find it more difficult to live and act together than before. How can we help people…and communities build their resilience? Understand people’s different situations and capabilities to develop pathways that help them build resilient relationships. Help people experience and practice change together. Help people grow everyday practices into sustainable projects. Turn people’s everyday motivations into design principles. Support infrastructure that connects different cultures of collaboration. Build relationships with people designing in collaboration for the future…now.

Published in: Government & Nonprofit
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Discovering the Unseen

  1. 1. Discovering the unseen
  2. 2. Mobilise the system
  3. 3. Assess maturity of the system Area Step 1 Step 2 Step 3 Collaborative leadership & Sustainability Self-assessed our organisations’ capacity for systems change and factors that influence this Developed shared values for the partners based on a collective assessment of our capacity & commitment for systems change Agreed tangible mechanisms to translate values into practice Audience Mapped assets, challenges, motivations & connections amongst target audiences our organisations focus on to understand what shapes people’s behaviour & capacity to change Mapped barriers & opportunities for participation amongst inactive residents with support groups Walked around Southall through the eyes of residents (based on above analysis) to identify barriers & opportunities to be active now and in 2024 Developed principles on how different audiences can participate in the programme and change behaviour Outcomes Carried out initial ethnographic research with local residents to understand how they live their lives Created “I” statements based on above analysis on how people want to experience physical activity Developed a shared theory of change Partnerships, commitment & readiness Exchanged with each other what assets & expertise we’d like to share and gain from each other Surveyed people on what specific commitments they would make Identify how partners would be able to mobilise and how we will work together on each strand
  4. 4. + We start by walking in each other’s shoes to better understand each other and how we can support each other + We bring people together around common issues and invest in people working in between organisations & communities + We support each other to learn & share skills to help influence change back in our organisations and communities + We commit to test out in our own organisations and lives what we learn on the programme and are supported to do so + We share what we learn with our colleagues, friends/relatives & neighbours and invite them to participate Develop shared principles + We recognise that situations change people, groups & places that create unexpected challenges & opportunities for change + We are prepared to be challenged by others & our own experiences of navigating change and see these as opportunities to learn + We create spaces to continuously test, review & refine how we work to manage risk in a changing environment + We invest in building sustainability from the start to create a culture of people investing in and improving our neighbourhood
  5. 5. Design for inclusion “People are really strong here .. they come together”
  6. 6. Surface the invisible “We have beautiful parks here that I think are underused and we need to get younger people out into the parks. We support children that have many difficulties in life – teaching life skills is a basic necessity today and sport really helps them engage. With that they improve greatly – at school, with friends and with family.” “Once I started doing the walks, I started losing the weight. I thought this is working for me and now I want to help other people. We have a lot of Type 2 diabetes in Southall, and I am really shocked how many don’t know about the basic conditions.” “If we have a project that is happening in the borough, one thing we lack is other communities knowing about it. So it will be there [an activity] but few people will use it. If you advertise it where communities go for help and advertise it in their language, they are more likely to take part.”
  7. 7. Develop theory of change with people
  8. 8. Connect people around common causes
  9. 9. Support communities of practice to commission, test & scale
  10. 10. Support people to navigate change together
  11. 11. Annexes
  12. 12. Measure impact across the system Outcome Impact Inactive Residents x% motivate others in their social networks to get more active Residents running activities to get people more active x% embed their scaled activity in a way that helps them make a living x% share with others how to run & scale activities Impact on practitioners, commissioners & policymakers & residents’ skills to apply whole- systems change Supported to scale whole-systems change across their organisation and with partners Building the capacity of residents x% of all residents develop activities to meet their everyday needs and can influence support & investment from partners Commissioning activities Organisations & groups prioritise their commissioning on whole-systems change within & between their organisations Developing financial sustainability Local investors systematically pool investment to implement whole-systems change in the neighbourhood x% of partner organisations become self-sustaining Evaluating & monitoring impact Evidence that processes to deliver intervention can be replicated elsewhere at scale
  13. 13. Commitments
  14. 14. Commitments
  15. 15. Commitments
  16. 16. Value Exchange