Resume writing and interveiwing skills hrd


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Resume writing and interveiwing skills hrd

  1. 1. Resume Writing and Interviewing Skills Prepared and Presented by : Loay Qabajeh
  2. 2. Who Are You , We?
  3. 3. The Facilitator
  4. 4. This Training What a resume is and its purposes Types and formats of resumes. Effective Writing of a resume. Guidelines for preparing cover letters Be ready for a successful job interview Techniques of Searching for a suitable job
  5. 5. Your Objective WritingFollow up A Resume Interviewing Search for a Skills job
  6. 6. Recruitment in Palestine Call for Searching Tools Applicants Offers + Employment Application Resume Writing Online Application HR Interview First Screening Technical Interview Skills Shortlist Interview / Test
  7. 7. What is a resume ?• What is the purpose of the resume?• Main sections.• CV vs. Resume.• Cover letters
  8. 8. ‫‪Resume … is‬‬‫‪• A brief summary of your qualifications, skills, and‬‬ ‫‪background which represent your educational and‬‬ ‫‪work experiences in terms relevant to potential‬‬ ‫.‪employers‬‬‫.‪• A self-promotional and marketing tool‬‬‫.‪• The first impression a prospective employer has of you‬‬‫السرية الذاتية يف اللغة هي بيان أو تقرير شخصي موجز يستعرض بعض‬‫املعلومات الشخصية عن تاريخ عمل ومؤهالت شخص يرغب يف احلصول‬‫على عمل أو وظيفة معينة. أما من الناحية الوظيفية فيمكن تعريفها‬‫بأنها عبارة عن صفحة تسويقية تعرض مهارات وإجنازات وخربات طالب‬ ‫الوظيفة بصورة واقعية مشوقة وبشكل علمي منظم وجذاب.‬
  9. 9.  Your first contact with a prospective employer will be when he or she reads your resume. You only get one chance to make a first impression! First impressions are lasting – so think of your resume as an extension of you! Never forget that the goal of a resume is to obtain a job interview.
  10. 10. A NOTE TO THE WISE!There is no such thing as the “right” or “wrong” resume.The best indicator of whether your resume is doing its job is by answering this question,“Are employers contacting you?
  11. 11. What is the Purpose of a Resume? To describe your accomplishments, qualifications, professional and educational experiences. Serve as a record to leave with an employer Share information with the people who are assisting you with your job search. Attach to a job application- Some forms don’t allow us to express our skills and abilities very well. To answer “the” question : Why should I be selected for an interview?
  12. 12.  Curriculum Vitae (Latin for "the course of ones life/career") Comprehensive statement of education, teaching, and research experience. Used in higher education : - Always for faculty positions. - research and administrative posts. Inappropriate for almost all positions outside academia.
  13. 13. CV : Resume : ForFor Experienced Fresher People
  14. 14. LiveFlexible KISS
  15. 15. Let us get a closer look
  16. 16. Write a Resume step by step• Understanding Purpose• Understanding Audience• Look at other Resumes• Start writing your first draft• Revise, carefully review and reorganize your draft• Get feedback from a reader• Revise, Proofread and Edit
  17. 17. Some Statistics• A single job offer attracts between 100 and 1,000 resumes.• Your resume will get between 10 and 20 seconds of the recruiters time.• Only 1 interview is granted for every 200 resumes received by the average employer.
  18. 18. Resume Sections: Experience Contact Information Skills Objective Honors and Profile/Summary accomplishments Education References
  19. 19. Start the writing
  20. 20. Contact Information Address Phone and Mobile numbers E-mail address Personal Website (if available ) LinkedIn /Skype ( if any )
  21. 21. Contact Information Keep it Simple Be professionalUse a permanent address Avoid nicknames
  22. 22. Contact
  23. 23. Objective Reason for sending the résumé Your objective must be specific, clear, short and concise. Focus on your interest as well as your employers interest. tells potential employers the sort of work youre hoping to do.
  24. 24. ObjectiveDont explain what you want from an organizationbut rather address the skills you are bringing tothat organizationObjectives do not start with pronouns such as I,my, or me.
  25. 25. Objective• To obtain an entry-level position within a financial institution requiring strong analytical and organizational skills.• To get a position which allows me to utilize my managerial, administrative, and organizational skills to promote growth and foster professional development. ‫• الحصول على وظيفة مدرس في مدرسة أساسية حكومية، بحيث أتمكن من‬ ‫ممارستي مهارتي في تدريس اللغة العربية ، وأطور نفسي باستخدام أفضل‬ .‫األساليب التربوية الحديثة‬
  26. 26. Profile / Summary Several concise statements that focus the reader’s attention on the most important qualities, achievements, and abilities you have to offer. One or more professional or appropriate personal characteristics. Bullet 3 to 4 one-lines about who you are.
  27. 27. Profile/ Summary• Think about what you want to say about yourself.• Create a well-rounded view of yourself• Be honest• Be confident• Avoid trying to answer every question about yourself.• Use specifics over generalities
  28. 28. Profile / Summary Dynamic entrepreneur who utilizes creativity, leadership and teamwork to design and execute solutions that create customer value. Effective communicator with ability to create marketing materials that convey value for both clients and end users. Business development executive with years of experience in technical sales, sales management, team leadership, and business growth and expansion. Proven ability to generate sales and revenue.‫• مدرس تربية إسالمية ، ذو خربة جيدة يف جمال استخدام األساليب الرتبوية‬ ‫وتوظيف التقنيات يف التعليم ، أحفظ القران الكريم بثالثة قراءات‬‫خمتلفة وبسند متصل ، ولي معرفة عالية بأحكام املواريث وفقه املعامالت‬
  29. 29.  Objective:Desire technical editing position with supervisory responsibilities in an engineering firm. Profile:Highly skilled technical writer with three years publishing experience. Knowledgeable in current web design technology. Experienced communicator and team player.
  30. 30. • Your most recent educational information is listed first.• Include your degree (B.A., B.Sc., M.A., etc.), major, institution attended, minor/concentration.• Add your (GPA) if it is higher than 3.0.• Mention academic honors
  31. 31. Education 2002-2005 Graduate Diploma in Law BBP Law School London 2000-2003 BA in Economics University of Manchester1995-1998 , B.S. in Business Management , Yeshiva University New York, NYCertified Public Accountant, CPA, New York State
  32. 32. Work Experience Briefly give the employer an overview of work that has taught you skills. Use action words to describe your job duties. Include your work experience in reverse chronologicalInclude:• Title of position,• Name of organization• Location of work (town, state)• Dates of employment• Describe your work responsibilities with emphasis on specific skills and achievements
  33. 33. Work Experience Include: paid work, unpaid internships, extensive job opportunities Use keywords and jargon from your field : You want to appear to be an insider. Include skills, experiences and interests that relate to the target position. Begin statements with action verbs. Use short phrases and concrete examples, numbers and quantities to describe your experiences (i.e., “Supervised camp activities for 30 boys, ages 6-12”).
  34. 34. ‫‪Work Experience‬‬ ‫‪ ‬إدارة قسم املبيعات يف فرتة تأسيس الشركة .‬ ‫‪ ‬زيادة مبيعات الشركة بنسبة 2% سنويا .‬ ‫ً‬ ‫5‬‫‪ ‬تأسيس فريق من مندوبي املبيعات األكفاء وتدريبهم .‬ ‫‪‬‬
  35. 35. What comes firstEducation or Experience?
  36. 36. Skills It includes your abilities that are related to the jobs you are applying for. Balance your resume with the appropriate number of skills. You may categorize the skills
  37. 37. Skills Customize the skills section of your resume to match, as much as you can, the requirements listed in the job posting. The closer a match your skills are to the job requirements, the better your chances of being selected for an interview. Employers quickly scan resumes, so long lists are not likely to get read
  38. 38. SkillsMastery of Microsoft Office programs (Word, Excel, Power Point)Experience with BISAN enterprise Accounting Information System, and maintaining office budgetDevelopment using .NET and Java .Project Management , and Fundraising. . ‫ إستخدام األجهزة المكتبية الحديثة بسهولة‬ ‫ إعداد قوائم الدخل والحسابات النهائية للمؤسسات الصغيرة‬ ‫ الطباعة بسرعة 05 كلمة / الدقيقة للغة العربية و54 كلمة / الدقيقة للغة‬ .‫االنجليزية‬
  39. 39. Activities, Honors, and accomplishments• Here you will go into more details than you did in the objective and summary• Great opportunity to really sell yourself!• List any activities that would show special skills, community involvement, leadership ability, etc.• List any special honors you have received
  40. 40. References No need to say “References available upon request” . You’ll need three to five people to write or speak on your behalf. Ask permission before you use someone’s name. write contact information for them. Give them your resume. WHO ARE THEY ?
  41. 41. Time to Break.
  42. 42. Resume Formats:1) Chronological2) Functional3) Combination4) Targeted5) Mini
  43. 43. Templates at your serviceMICROSOFT WORD 44
  44. 44. What is a template ?• A template is : Pre-defined layout of a document. On my Computer Available Word On Line Resume Templates Wizard Customizations 45
  45. 45. Cover Letter
  46. 46. • A business letter that accompanies a resume.• Informs reader of your purpose and requests as in-person meeting.• Highlights and directs attention to important information in the resume.• May take the form of an email message or a brief note that accompanies an electronic application
  47. 47.  First paragraph: State the name of the job for which you are applying and how you learned about the job opening. Second paragraph: Emphasize skills and abilities that relate to the open position. However, do not repeat what is said on your resume. Third paragraph: Thank the employer and request an interview.
  48. 48. An Effective Cover Letter• Introduces You; Your Resume• Summarizes Appropriate Aspects of your Education or Experience.• States briefly how your Qualifications relate to the Job.• Indicates if you have included a Resume, Writing Samples, Transcript, or other documents• Is Brief and to the Point.• Requests an Interview.
  49. 49. Your NameYour AddressYour Phone Number Cover LetterYour EmailDateNameJob TitleCompanyAddressDear Mr./Ms. LastName,Please accept my application for the teaching assistant position advertised on Craigs List. I would like tocontinue to develop my teaching skills while creating a challenging and fun learning environment for students.The middle school age group is particularly appealing to me, because students are very impressionable,interested in learning, and open to new concepts.I am very well qualified and would be an asset to the school because of my experience working as a teachingassistant for XYZ School. I have worked with both elementary and middle school teachers, as well as campdirectors to develop curricula that meet the needs of students. I enjoy tutoring students and helping them buildconfidence in their ability to achieve, both academically and socially. In addition, I have artistic and computerskills that will be an asset when developing class projects.I have attached my resume for your review. Thank you for considering my application. I would appreciate theopportunity to interview and look forward to hearing from you in the near future.Sincerely,Your SignatureYour Typed Name
  50. 50. Interviewing Skills
  51. 51. It is not always my Day :
  52. 52. Interviewing-What is it?• A structured meeting between you and an employer.• Interviewing is a skill that can be enhanced by training.• PRACTICE makes PERFECT
  53. 53. Interviewing is a two-way street • Employers are attempting to determine if you are an appropriate fit for the job and their culture. • You decide if the work environment is right for you.
  54. 54. Types of Interviews OneScreening 2 Panel One 55
  55. 55. Types of Interviews TeleGroup Series Conferencing
  56. 56. Speakclearly Bring your Be on timeand show résuméthat you Look andhave sound friendlyprepared What Makes ayourself for Dress Successful Be cleanthe appropriately Interviewinterview • Ensure you have a high level of hygiene • Answer all the questions the best way you can 57
  58. 58. Before the Interview…Do Your Home Work Know Your Self Prepare Necessary Material 59
  59. 59. Do Your Home Work• Research position, company and industry.• Know who you will be interviewing with.• Be ready for a variety of interviewer styles.• Be ready to discuss your strengths and weaknesses• Know How to reach the location. 60
  60. 60. Know Your Self• Be able to articulate skills, strengths, accomplishments, and career goals• Familiarize yourself with your resume• Make a list of five accomplishments that you enjoyed.• Make a list of five things you have done with proud.• Make a list of how your colleagues, staff, and supervisors describe you. Include the positive and negative feedback. 61
  61. 61. What To Take To The Interview• Copies of your resume.• Copies of letters of recommendation, and a typed reference sheet to be given to the interviewer;• Other material relevant to the interview;• Pen and paper, so that you can note the name of the interviewer, time for future interviews and other pertinent information. 62
  62. 62. During The Interview 63
  63. 63. Typical InterviewComponent Time Introduction/Greeting 2 minutes Employer questioning 15-20 minutes Applicant questions 5 minutes Closing 3 minutes 64
  64. 64. The Interviewer evaluates 10% Attitude 40%25% Image & Appearance Communication Job Qualifications 25% 65
  65. 65. Ways you can Exhibit a Good Attitude • Concentrate on being likable and friendly • Positive language and non-verbal cues • Demonstrate enthusiasm • Demonstrate interest • Excellent Listener • Be Professional 66
  66. 66. What do Employers seek for : Time Communicating Working WellManagement Effectively in a Team Problem Using Initiative Being Well Solving Creativity Organized Customer/ Being Leadership Client Adaptable Relations 67
  67. 67. Types of QuestionsExperience Behavioral/Competency Opinion questions Credential questions 68
  68. 68. Interview Questions : Initial Tips• Tough Questions Questions can vary and may be categorized under Personal Assessment, Education and Experience, Career ambition and Plans, Company or Organization.• Expect the unexpected• Turning a Negative into a Positive 69
  69. 69. The Balance of Listening and Talking• Do not be afraid to ask clarifying questions about the interviewer’s questions.• Listen well so that you can identify opportunities to link your skills and qualifications to what the interviewer is looking for.• It is acceptable to take notes.• Do not interrupt the interviewer.• Take time to formulate your thoughts before answering a tough question and balance talking with listening.• Be as clear and concise as you can in your answers. 70
  70. 70. Questions To Ask• What are the responsibilities of this position?• What are the reputations, academic training and tenures of the employees in this department?• Do you support professional development? How?• What do you see as the biggest challenge that someone would face during the first month on the job?• …………. 71
  71. 71. Arriving Early• Be sure to allow yourself plenty of time to arrive at your destination (you may want to conduct a dry run prior to your interview day)• Try to arrive 10-15 minutes early at the site to allow you to park, walk to the interview, use the restroom, or just gather yourself 72
  72. 72. Greeting & Introduction• Smile• Maintain eye contact• Firm handshake• Remain poised and confident 73
  73. 73. Body Language: Hand Gestures74
  74. 74. Body Language:75 What signals are you sending? Positive Signals Negative Signals • Leaning forward = interest • Crossed arms = defensive • Smiling = friendly • Fidgeting hands or tapping • Nodding = attentive and feet = nervous or bored alert • Lack of eye contact = • Eye contact = curious and untrustworthy focused • Leaning back= discomfort
  75. 75. Interview Questions … How to Answer76
  76. 76. General Interview Strategies-Be prepared to talk about yourself and your experiences-Master the art of storytelling-Provide specific and concrete examples of your results/accomplishments-Remain positive, enthusiastic, poised, and confident throughout the interview process 78
  77. 77. General Interview Strategies• Remember an interview is a formal conversation-- avoid filler words like “Um”, “Ah”, & “You know”• Avoid indecisive phrases like: “I think,” “I guess,” “probably,” or “pretty good”• Think before speaking• Avoid long verbose answers--limit your response to 1-2 minutes• If you do not hear or understand a question, ask them to repeat or clarify it for you 79
  78. 78. General Interview Strategies• Remain calm, relaxed, and be yourself• Try to focus on the message you are trying to convey--NOT how well you are doing! 80
  79. 79. Reasons Why Candidates Receive Rejection Replies• Lack of proper career planning – purposes and goals• Lack of knowledge in field of specialization• Inability to express thoughts clearly and concisely.• Insufficient evidence of achievement.• Not prepared for the interview.• No real interest in the organization 81
  80. 80. Dressing for Success-Men Suit-Single or double breasted Polished shoes Solid white shirt Conservative tie Neatly groomed hair, beard, and mustache Avoid strong colognes, earrings, and body piercing 82
  81. 81. Dressing for Success-Women • Pant or skirt suit • Pumps with small to medium heels • Light makeup, perfume, and jewelry • Wear neutral color hosiery 83
  82. 82. FOLLOW-UP• Ask good questions• Thank the interviewer• Request a business card• Inquire about next steps in the process 84
  83. 83. FOLLOW-UP CONT• Send a thank you note within 24 hours• Letter may be handwritten or typed; e-mail is also acceptable• Tailor each one to the individual. 85
  84. 84. SuggestionsConduct a test run the day before the interviewPractice! Practice! Practice! •Obtain a list of practice interview questions and jot down short answers • Stand in front of a mirror and rehearse your answersGet a good night’s sleep-be well rested and alert for the interviewBe relaxed and be yourself! 86
  85. 85. Searching for Jobs
  86. 86. Where to know about job vacancies Personal Contact (Friends / Family /neighbors ) Alumni / College’s PR office Career / Employment Fairs Advertisement in local media (Newspaper/Radio/TV ) Internet Resources , Social Media Governmental recruitment bureaus Business recruitment bureaus Employer’s HR department Professional associations and Labor unions Others ( suggest ) 88
  87. 87. Universities, Companies , Organizations••••••• httP://• s 89
  88. 88. Palestinian Jobs•••••• httP://•• 90
  89. 89. How to put your resume on line 91
  90. 90. Being Online … 92
  91. 91. What can you Do on 93
  92. 92. All in …… Self Development Follow up Preparing Searching with your for a jobEmployers Resume 94
  93. 93. Click and Check Search by Category Top 5 95
  94. 94. Employee Vs. Employer 96
  95. 95. How your Resume Look Like 97
  96. 96. Manage Your Account… 98
  97. 97. WWW.JOBS.PS 99
  98. 98. Practice(1) •Create An Account(2) •Update Your Profile 100
  99. 99. … Public Profile 101
  100. 100. Many Ways to Use Facebook ProfessionallySelective Friends Business Groups Professional ProfileEdit preferences Business Events 102
  101. 101. Facebook … Be Professional 103
  102. 102. 104
  103. 103. 105
  104. 104. • LinkedIn is the world’s largest professional network• Over 120 million members• Growing rapidly 106
  105. 105. Where to go …••• 107
  106. 106.