Saving Time and Money <ul><li>Laura Mercer </li></ul><ul><li>Internship at Heartland Healthcare Services </li></ul><ul><li...
Intern Site Summary <ul><li>Heartland Healthcare Services </li></ul><ul><li>An institutional pharmacy in Toledo supporting...
Performance Improvement Project Statement of Need <ul><li># 1. Nurses and Pharmacists spending too much time calling nursi...
Plan of Action <ul><li>Asked employees input </li></ul><ul><li>Discussed my ideas with Terry Fraker </li></ul><ul><li>Chos...
Solution <ul><li>#1. Developed three fax transmittal forms </li></ul><ul><li>Vancomycin, PCA and TPN  </li></ul><ul><li>#2...
Implementation of Solution <ul><li>In serviced employees on the use of the forms  </li></ul><ul><li>Encouraged them to use...
Outcomes <ul><li>Pharmacists and nurses found forms to be helpful in reducing time on the phone </li></ul><ul><li>Staff at...
HCA Courses and Key Points
HCA 214, Integrated Healthcare Systems <ul><li>Learn to apply a unique, population-based approach to health care delivery ...
BUS 312, Human Resources Management <ul><li>Applications of both classic and current management principles </li></ul><ul><...
BUS 222, Managerial Accounting <ul><li>Apply accounting  concepts to various organizations </li></ul><ul><li>Cost finding ...
HCA 224, Health Care Economics <ul><li>Economic analysis to health and health care services </li></ul><ul><li>Investigates...
HCA 430, Management Accountability <ul><li>Focusing on health care accountability to the community </li></ul><ul><li>Imple...
HCA 412, Health Care Law and Ethics <ul><li>Present the government policies relating to the operation of health care syste...
HCA 316, Healthcare Information Systems <ul><li>Clinical and administrative information systems </li></ul><ul><li>New and ...
BUS 318, Marketing Concepts <ul><li>Current marketing trends in the marketplace </li></ul><ul><li>Marketing plans and stra...
HCA 418,Managed Care Contracting <ul><li>Managed care related to public programs and public policy </li></ul><ul><li>Insur...
HCA 410, Healthcare Finance <ul><li>Issues in reimbursement structures, regulatory mechanisms, cost control, and related f...
HCA 400, Healthcare Administrative Internship <ul><li>Off campus experiential learning of a pre professional nature </li><...
HCA 424, Health Care Administrative Capstone <ul><li>Integrate the various topics within the curriculum </li></ul><ul><li>...
Intern Experience Key points <ul><li>Insight on a different form of health care besides hospital </li></ul><ul><li>Interac...
Current/Future Career Plans <ul><li>Look at all different angles on how to solve the healthcare problems  in our country <...
Conclusion <ul><li>I hope my work at the Heartland Pharmacy helped patients receive medications in a more timely fashion a...
Upcoming SlideShare
Loading in …5
×

saving time and money 2

441 views

Published on

  • Be the first to comment

saving time and money 2

  1. 1. Saving Time and Money <ul><li>Laura Mercer </li></ul><ul><li>Internship at Heartland Healthcare Services </li></ul><ul><li>HCA 424 Capstone </li></ul><ul><li>Professor Joyce Ameen </li></ul>
  2. 2. Intern Site Summary <ul><li>Heartland Healthcare Services </li></ul><ul><li>An institutional pharmacy in Toledo supporting 101 nursing care facilities in six states </li></ul><ul><li>Mentor: Terry Fraker Regional Manager of IV infusion </li></ul><ul><li>January 8, 2007-March 28, 2007 </li></ul>
  3. 3. Performance Improvement Project Statement of Need <ul><li># 1. Nurses and Pharmacists spending too much time calling nursing facilities </li></ul><ul><li># 2. IV medication orders not being forwarded to the IV department causing missed medication or need to drop ship </li></ul>
  4. 4. Plan of Action <ul><li>Asked employees input </li></ul><ul><li>Discussed my ideas with Terry Fraker </li></ul><ul><li>Chose most cost effective ideas </li></ul>
  5. 5. Solution <ul><li>#1. Developed three fax transmittal forms </li></ul><ul><li>Vancomycin, PCA and TPN </li></ul><ul><li>#2. Had 20 “IV MED” stamps made </li></ul>
  6. 6. Implementation of Solution <ul><li>In serviced employees on the use of the forms </li></ul><ul><li>Encouraged them to use </li></ul><ul><li>Delivered stamps to area facilities and in serviced D.O.N and staff </li></ul><ul><li>Mailed stamps to customer service reps in Penn. and Michigan </li></ul>
  7. 7. Outcomes <ul><li>Pharmacists and nurses found forms to be helpful in reducing time on the phone </li></ul><ul><li>Staff at the nursing facilities need to be re-educated in the benefit of using the “IV MED” stamp </li></ul>
  8. 8. HCA Courses and Key Points
  9. 9. HCA 214, Integrated Healthcare Systems <ul><li>Learn to apply a unique, population-based approach to health care delivery </li></ul><ul><li>Changing roles of the components of the U.S. health care system </li></ul>
  10. 10. BUS 312, Human Resources Management <ul><li>Applications of both classic and current management principles </li></ul><ul><li>Strategies, techniques, and tools to build or reinforce management skills </li></ul>
  11. 11. BUS 222, Managerial Accounting <ul><li>Apply accounting concepts to various organizations </li></ul><ul><li>Cost finding and cost analysis </li></ul>
  12. 12. HCA 224, Health Care Economics <ul><li>Economic analysis to health and health care services </li></ul><ul><li>Investigates supply demand, distribution, and economic impact of health care delivery </li></ul>
  13. 13. HCA 430, Management Accountability <ul><li>Focusing on health care accountability to the community </li></ul><ul><li>Implementations of business strategies, strategic plans, project management, and the attainment of organizational goals </li></ul>
  14. 14. HCA 412, Health Care Law and Ethics <ul><li>Present the government policies relating to the operation of health care systems </li></ul>
  15. 15. HCA 316, Healthcare Information Systems <ul><li>Clinical and administrative information systems </li></ul><ul><li>New and emerging technologies in the healthcare field </li></ul>
  16. 16. BUS 318, Marketing Concepts <ul><li>Current marketing trends in the marketplace </li></ul><ul><li>Marketing plans and strategy </li></ul>
  17. 17. HCA 418,Managed Care Contracting <ul><li>Managed care related to public programs and public policy </li></ul><ul><li>Insurance, Medicare/Medicaid reimbursement, managed care contracting, developing an appropriate negotiating strategy </li></ul>
  18. 18. HCA 410, Healthcare Finance <ul><li>Issues in reimbursement structures, regulatory mechanisms, cost control, and related factors </li></ul>
  19. 19. HCA 400, Healthcare Administrative Internship <ul><li>Off campus experiential learning of a pre professional nature </li></ul><ul><li>Projects are performed on site under supervision of a qualified professional </li></ul>
  20. 20. HCA 424, Health Care Administrative Capstone <ul><li>Integrate the various topics within the curriculum </li></ul><ul><li>Current developments in the health care administration field </li></ul>
  21. 21. Intern Experience Key points <ul><li>Insight on a different form of health care besides hospital </li></ul><ul><li>Interacted with a variety of people, skilled and unskilled </li></ul><ul><li>Identified problems and worked to solve them </li></ul><ul><li>Increased knowledge and experience </li></ul>
  22. 22. Current/Future Career Plans <ul><li>Look at all different angles on how to solve the healthcare problems in our country </li></ul><ul><li>I plan on retiring in 2008 </li></ul><ul><li>Find a per diem job in Port Clinton, Ohio </li></ul>
  23. 23. Conclusion <ul><li>I hope my work at the Heartland Pharmacy helped patients receive medications in a more timely fashion and saved money for the company. </li></ul>

×