Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Cs 3


Published on

Published in: Education, Technology
  • Be the first to comment

  • Be the first to like this

Cs 3

  1. 1. Social + Emotional Intelligence: <br />An Overview<br />Laura A Belsten, PhD and The Institute for Social + Emotional Intelligence<br />
  2. 2. Before We Start …<br />Grab Tab– Arrows – click to open/close control panel<br />Audio Pane– Choose between using Mic & Speakers (VoIP) or Telephone (preferred). <br />Telephone - *6 to mute<br />VOIP – Green Mic<br />Your questions & comments are most welcome! To interact with us, please either: <br />Use the Questions Pane– Type your question and click Send to submit it to the organizer <br />OR<br />Raise Your Hand- If you prefer to speak your question (rather than type it), please raise your hand, and we will unmute you.<br />
  3. 3. Today’sSpeaker<br />Laura Belsten, PhD, MCC, CEC<br />Founder of the Institute for Social + Emotional Intelligence<br />Executive Coach, CEO Partnership, 15 years<br />Clients include Symantec, Verizon, T-Mobile, Western Union, Hewlett Packard, Chevron<br />Professor, University of Denver, 21 years <br />Author of the Social + Emotional Intelligence Profile (SEIP) <br />
  4. 4. Objectives for Today’s Session<br />1) Overview of Social + Emotional Intelligence<br />What is it & why do we care?<br />The business case (ROI) and the health & wellness case<br />The 26 distinct competencies<br />How to measure S+EI<br />2) Overview of Our 8-Week Program<br /> - tools, PPt, 8-week certification program<br />
  5. 5. Quick Poll<br />Tell us a little about you . . . What best represents your role?<br />
  6. 6. The business of developing leaders . . .<br />“Emotional intelligence is much more powerful than IQ in determining who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional intelligence can.”<br />- Warren Bennis, author of On Becoming a Leader.<br />
  7. 7. How does social + emotional intelligence enhance the HR function, leadership development, and the practice of coaching?<br /><ul><li>It provides a language and framework for understanding
  8. 8. An important skillset for HR leaders and coaches to use and model
  9. 9. Vastly expands our toolkit
  10. 10. S+EI = Better Leadership (and greater productivity, employee engagement, customer satisfaction, and profitability)</li></ul>“Leaders with higher S+EI produce more powerful business results and greater profitability.”<br />-- Emotional Intelligence of Leaders: A Profile of Top Executives, Steven Stein, Leadership & Organization Development Journal, 2009<br />
  11. 11. EQ: 0<br />Too much college, too little kindergarten<br />IQ: 167<br />
  12. 12. Quick Poll<br />Has anyone ever had to deal with a person like this -- a difficult person in the workplace or in life generally?<br />
  13. 13. What is S+EI?<br />A Working Definition<br />Social and emotional intelligence is the ability to be aware of our own emotions and those of others, in the moment, and to use that information to manage ourselves and manage our relationships.<br /> <br />
  14. 14. S+EI Four-Quadrant Model<br />Self<br />Other<br />Awareness<br />Management<br />
  15. 15. S+EI is About Behavior and Behaviors Can Be Changed<br />Environment<br />
  16. 16. Building Blocks of Behavior<br />
  17. 17. Our concept of intelligence has evolved over the past 100 years<br />1900 – Alfred Binet – IQ<br />1930 – 1955 – David Wechsler - IQ<br />1983 – Howard Gardner – Multiple Intelligence<br />1986 – John Mayer and Peter Salovey - EI<br />1988 – Reuven Bar-on - EQ<br />1995 – Daniel Goleman – Emotional Intelligence<br />2006 – Daniel Goleman – Social Intelligence<br />
  18. 18. Howard Gardner: Frames of Mind (1983)<br />7 new categories of intelligence<br />Verbal/linguistic<br />Logical/mathematical<br />Visual/spatial<br />Musical<br />Bodily/kinesthetic<br />Interpersonal<br />Intrapersonal<br />
  19. 19. So what ???Hard evidence that the soft skills count . . .<br />In Life – Individuals<br />Are healthier<br />Live longer<br />Enjoy more satisfying marriages<br />Have larger, deeper and more fulfilling social networks<br />In Business – Greater<br />Productivity<br />Retention of top performers<br />Employee satisfaction & engagement<br />Profitability<br />
  20. 20. “ 80 – 90% of the competencies that differentiate top performance are in the domain of EI.”<br />Daniel Goleman in Working With Emotional Intelligence, 1998<br />“EI is more than twice as predictive of business performance than purely cognitive intelligence.”<br />Gerald Mount in The Role of Emotional Intelligence in Developing International Business Capability, 2006<br />“Leaders with higher social & emotional intelligence produce more powerful business results and greater profitability.”<br />Steven Stein in Emotional Intelligence of Leaders: A Profile of Top Executives, Leadership & Organization Development Journal, 2009<br />S+EI<br />
  21. 21. S+EI Coaching, Training & Assessments Embraced by Many Organizations<br />McDonnell Douglas<br />
  22. 22. TheBusiness Case<br />Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence<br />19<br />
  23. 23. Social + Emotional Intelligence Programs in the Workplace<br />Build better leaders<br />Increase employee engagement <br />Improve productivity<br />Increase sales and profits<br />Improve customer service<br />Reduce sick days and even health care costs!<br />
  24. 24. Sheraton Hotels & Resorts<br />Introduced social + emotional intelligence training and coaching<br />Increased market share by 24 percent<br />6Seconds White Paper, 2010<br />
  25. 25. Sanofi-Aventis Pharmaceutical Company<br /><ul><li>EI increased in development group 18% compared with control group
  26. 26. EI trained sales reps outsold the control group by an average of 12% or $55,200 each per month
  27. 27. X 40 reps = $2,208,000 per MONTH better
  28. 28. ROI = 600%($6 for every dollar invested in EI training and coaching)</li></ul> - Cherniss, Emotional Intelligence in Organizations, 2003<br />
  29. 29. Ameriprise Financial Services<br /><ul><li>High EI skills lead to increased client returns (i.e. soft skills equal hard results)
  30. 30. Financial advisors with high EQ delivered 24.7% returns over 4-year period significantly higher than the S&P (14.3% over same period)
  31. 31. Key S+EI competencies: integrity, teamwork, self-confidence, achievement drive, initiative, and interpersonal understanding</li></ul> -Spencer, Emmerling & Petersen, 2005<br />
  32. 32. S+EI Coaching and Training<br />The results at Avon<br />More robust, vigorous organization<br />Competitive advantage<br />Greater performance & productivity<br />Higher profits<br />Cost savings due to reduced turnover, absenteeism, lowered performance and productivity<br />Overall more positive work climate<br />“Emotional Intelligence is in our DNA here at Avon because relationships are critical at every stage of our business.”<br />-Andrea Jung, Chair & CEO of Avon Products<br />
  33. 33. S+EI and the Bottom Line at Pepsi<br />At Pepsico, S+EI programs generated:<br /><ul><li>10% increase in productivity
  34. 34. 87% decrease in executive turnover (saving $4M)
  35. 35. Over 1000% ROI</li></ul>-Dr. David McClelland, Journal of Psychological Science, 2008<br />
  36. 36. US Air Force<br />Turnover among US Air Force recruiters = 50% per year<br />Cost $30,000 to replace each recruiter who left<br />Emotional Intelligence assessment instruments used in selection process for new recruiters<br />USAF created competency model of successful recruiters<br />Finding: successful recruiters strong in 5 EI skills<br />Screened new recruiters for 5 skills<br />Trained incumbents in the 5 skills<br />
  37. 37. Air Force Results<br />Retention of recruiters went from 50% to 96% the first year<br />Immediate savings of $3 million annually<br />-(GAO Report on Military Recruiting, 1998 - 2008)<br />
  38. 38. Other Quick Examples<br />MetLife’s S+EI programs with selected groups resulted in S+EI trained and coached sales people outselling their control group counterparts by 37%.<br />At L’Oreal, S+EI programs brought in $2.5 million more in sales in the first year.<br />At Sheraton, S+EI programs helped increase market share by 24%.<br /> -SixSeconds White Paper, October 1, 2010<br />
  39. 39. Research shows . . .<br />Top reasons for losing customers: 70% are related to lack of S+EI (The Forum Corporation on Manufacturing and Service Companies, 2004)<br />50% of time wasted in business is due to lack of trust, a key S+EI competency (John O. Whitney, Director, Deming Center for Quality Management, 2002)<br />The top reasons careers are derailed are related to a lack of S+EI (Center for Creative Leadership, 2005; Stanford University, 2001)<br />
  40. 40. Inability to work with a team <br />Being disrespectful <br />Being uncooperative<br />Not sharing information, plans or credit.<br />- Center for Creative Leadership, 2005<br />Poor interpersonal relationships <br />Single most common factor – being too harshly critical<br />Insensitive or demanding<br />Alienating co-workers and direct-reports.<br />Rigidity <br />Inability to accept feedback about traits they need to change or improve<br />Inability to listen, learn and change.<br />Top Reasons for Executive Derailment:<br />
  41. 41. Quick Poll<br />So tell us, is having the business case presented helpful? Is it compelling?<br />
  42. 42. Healthy Emotions<br />People with positive emotions are:<br />Healthier & have lower disease risks<br />Experience lower rates of chronic illness (diabetes, stroke, high blood pressure<br />Have fewer symptoms and less pain when they do fall ill<br />Scientists have confirmed that positivity predicts longevity – positive people live longer<br /> - Dr. B. Fredrickson, University of North Carolina, Positivity, 2009<br /> - Cohen, S. & Doherty, R., Psychological Bulletin, 2005<br />
  43. 43. The Health & Wellness Case<br /><ul><li>Have lower disease risks
  44. 44. Fewer disease risks & less pain when they do fall ill
  45. 45. Live longer!
  46. 46. Dr. B. Fredrickson, Distinguished Professor, University of North Carolina, Positivity, 2009
  47. 47. Cohen, S. & Doherty, R., Psychological Bulletin, 2005</li></ul>Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence<br />33<br />
  48. 48.
  49. 49. People with positive emotions earn more over the course of their lifetimes.*<br /> - Diener, E., Social Indicators Research, 2002<br />*About 33% more !!<br />
  50. 50. People with positive emotions have more satisfying marriages*<br />- Harker, L. & Keltner, D., Journal of Personality and Social Psychology, 2001<br />*And enjoy more satisfying social networks, a key factor in longevity.<br />
  51. 51. Other Personal Benefits<br /><ul><li>Improved performance and achievement
  52. 52. More creativity and innovative problem-solving
  53. 53. Better decision-making
  54. 54. More flexible thought processes
  55. 55. Improved memory</li></ul>Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence<br />37<br />
  56. 56. Why?<br />What happens in the body that creates this connection between emotions and health?<br />Changes in body chemistry . . . <br />
  57. 57. Heart Rate Variability in Positive & Negative Emotional States<br />Frustration<br />Appreciation<br /> - Institute of Heart Math, 2006<br />
  58. 58. Triggers “fight or flight” – blood (and oxygen) flows to extremities, and away from the brain<br />Long term:<br />Elevates blood sugar levels<br />Increases bone loss<br />Compromises immune function<br />Decreases skin repair and regeneration<br />Increases fat accumulation<br />Destroys brain cells<br />Cortisol: The Stress Hormone<br />
  59. 59. Questions?<br />
  60. 60. So what’s going on in our brains when it comes to logic and emotion?<br />
  61. 61. Pars triangularis<br />Gyrus praecentralis <br />Posterior cingulate cortex<br />Entorhinal cortex<br />Pre-frontal cortex<br />Inferior frontal gyrus<br />Corpus callosum<br />Hypothalamus<br />Septum pellucidum<br />Gyri occipitales<br />Limbic System<br />Thalamus<br />Lobulus parietalis inferior<br />Cerebullum<br />Corpus amygdaloideum<br />
  62. 62. Our THREE brains ???<br />Prefrontal Cortex/Cortex <br />Brain stem – autonomic<br />Limbic system/Amygdala – reptile brain (emotion) <br />Pre-frontal cortex (integrates logic and emotion into judgment)<br />Limbic System/Amygdala<br />Brain Stem<br />
  63. 63. Prefrontal Cortex<br />Social & emotional intelligence combines two parts of the brain<br />Limbic System/ Amygdala<br />Self-Mastery<br />
  64. 64. Questions?<br />
  65. 65. So What Does All This Mean?<br />Self<br />Other<br />Awareness<br />Management<br />
  66. 66. Self-Awareness<br />Emotional Self Awareness<br />Accurate Self Assessment<br />Personal Power<br />
  67. 67. Self Management<br />Behavioral Self Control<br />Integrity<br />Innovation & Creativity<br />Initiative & Bias for Action<br />Achievement Drive<br />Realistic Optimism<br />Resilience<br />Stress Management<br />Personal Agility<br />Intentionality<br />
  68. 68. Other Awareness<br />Empathy<br />Situational/ Organizational Awareness<br />Service Ethic<br />- Aaron Feuerstein <br />
  69. 69. Relationship Management<br />Communication<br />Interpersonal Effectiveness<br />Powerful Influencing Skills<br />Conflict Management<br />Inspirational Leadership<br />Catalyzing Change<br />Building Bonds<br />Teamwork & Collaboration<br />Coaching & Mentoring Others<br />Building Trust<br />
  70. 70. Stickies<br />
  71. 71. Questions?<br />
  72. 72. Albert Einstein<br />“We should take care<br />not to make the intellect <br />our god. It has, of <br />course, powerful <br />muscles, but no <br />personality. <br />It cannot lead, <br />it can only serve.”<br />
  73. 73. Social + Emotional Intelligence<br />Competencies are measurable and learnable<br />Best learned through coaching (and to some extent, training)<br />Grounded in science<br />Proven ROI<br />S+EI is a core skill-set<br />Starts with awareness<br />
  74. 74. 26 competencies – most comprehensive<br />Available in self-scoring version & 360<br />Adult, Youth, and Work versions<br />Excellent Validity & Reliability <br />Cronbach’salpha = .96<br />For reference, MBTI is .56<br />Translations underway<br /><ul><li>Russian, Chinese, Portuguese
  75. 75. Spanish, Italian, French, and</li></ul>German coming Fall 2011.<br />In January, 2010, an independent, third party statistical analysis firm found the Emotional Intelligence Profile (EIP) one of the most valid and statistically reliable assessments they had seen in 6 years of doing this work. <br />Social + Emotional Intelligence Profile (SEIP)<br />
  76. 76. Quick Poll<br />Are you currently using an EI or S+EI assessment tool in your work?<br />
  77. 77. Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence<br />58<br />
  78. 78.
  79. 79.
  80. 80.
  81. 81.
  82. 82.
  83. 83.
  84. 84.
  85. 85.
  86. 86.
  87. 87. Tools You Can Use<br />Name it to Tame it: <br />Building Emotional Self-Awareness<br />Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence<br />68<br />
  88. 88. Name It Worksheet<br />When I woke up this morning I was feeling ______________ and _______________ and _____________.<br />As I was getting ready for the day I was feeling __________________ and<br /> _________________ and _____________________.<br /> <br />While I was commuting to work/school I was feeling ________________ and<br /> ___________________ and ___________________.<br />When I first got to work/school I was feeling _______________________ and<br /> ____________________________.<br /> <br />By mid-morning I was feeling ________________ and _____________________.<br /> <br />At lunch time I was feeling __________________ and _____________________.<br />Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence<br />69<br />
  89. 89. My Trigger ListA Worksheet for Behavioral Self Control<br />Copyright 2011 Laura A Belsten, PhD Institute for Social + Emotional Intelligence<br />70<br />
  90. 90. Quick Poll<br />Would having an assessment tool such as this be helpful in your discussions with your employees or clients?<br />
  91. 91. Social + Emotional Intelligence Certification Program<br />Eight (8) week online course<br />90 minutes once a week<br />12 CEUs from HRCI & ICF<br />Highly interactive, practical, experiential, and hands-on<br />Full certification to use the Social/Emotional Intelligence Profile (self & 360 versions) and toolkit<br />Complete Training & Coaching Toolkit: <br /><ul><li>PowerPoint presentation you can brand with your logo, name and contact info
  92. 92. 200-page course manual
  93. 93. Worksheets, tip sheets, and exercises on all 26 S+EI competencies</li></li></ul><li>What others are saying . . .<br />“The  real beauty about what Dr. Laura Belsten's program offers is a wealth of valuable insights, materials and masterful direction on how to manage people more effectively as well as compassionately.   Her tireless research I believe is helping make a difference in the ways people come together in business.  Her program helped me assist our CEO, team leaders and individuals alike, create a plan empowering a solid foundation for growth.  Every CEO, team leader, HR professional and coach needs to know the benefits of this incredible course.”  <br />Dr. Joy Malumphy, SVP/HR, Medtronics Corporation<br />
  94. 94. What others are saying . . .<br />The SEIP course was educational, well-paced, and worth much more than the cost. Dr. Belsten’s knowledge and experience in the field of social and emotional intelligence was evident and she kept the course interesting while managing to keep everyone on the weekly calls engaged and involved. <br />I found the course to be extremely informative and very valuable in my work and personal life. I am using the Profiles with the people that work with me and it’s become invaluable in helping them not only evaluate their social and emotional intelligence competencies, and also create detailed development plans for improving the competencies they choose. I would think this profile would be a requirement for anyone in the coaching and HR field. <br /> Bill Kelley<br /> Executive Vice President - Banking<br />
  95. 95. What others are saying . . .<br />“Laura,   As a long-standing MCC in the ICF, I have taken many classes, seminars and workshops and your S+EI workshop is truly the best I’ve ever taken.  Your material is great.  Your command of the subject tremendous, and your generosity in sharing your great depth and breadth of knowledge is remarkable.   Since completing your program last month, I’ve taken my current coaching clients to a whole new level, and my coaching business has more than doubled!<br /> Thank you so much!”    Mimi Peak, MCC<br />
  96. 96. 8 week online group coaching series<br />26 competencies, most comprehensive program available<br />ICF & HRCI certified, earn 12 CCEUs/HRCI re-certification credits<br />If you need to grow your coaching practice, this series can help!<br />Create new clients, expand your offerings to current clients<br />Exclusive New Coaching Series<br />
  97. 97. Register today!<br />Next class starts September 1 (and another starts October 4)<br />Cost for the complete course, including tool kit and all materials is $1,595.<br />Class size limited to 15 people<br />Register at<br />Save $100 - enter discount code SHRM100<br />Questions? Contact Laura Belsten or (303) 325-5176<br />
  98. 98. TWITTER:<br />FACEBOOK:<br />LINKEDIN:<br />EMAIL:<br />We want to keep you informed on Social + Emotional Intelligence so watch for our LinkedIn invite!<br />Let’s connect!<br />
  99. 99. Thank you for joining us today! <br />Questions ???<br />