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130625 WCDM Quorum llang


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The World Conference on Disaster Management, Toronto, 2013. Presentation on disaster recovery as a service by Quorum CEO Larry Lang.

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130625 WCDM Quorum llang

  1. 1. Confidential1 © 2013 QuorumLabs Inc. June 25, 2013Preparing for Disaster: Using the CloudProperly to Keep Your Business RunningDuring the UnexpectedLarry LangPresident and CEO
  2. 2. Confidential2 © 2013 QuorumLabs Inc. June 25, 2013Quorum Quick Facts www.quorum.netBusinessfocusOne-click backup, recovery and continuityhybrid cloud services and appliances that areaffordable to own, quick to install, and simple to useTarget marketsSmall to medium sized companies inbanking, legal, accounting, healthcare, government, manufacturing, logistics…PenetrationProtecting thousands of servers for hundreds of customersin 10 countriesEmployees Over 40 (and hiring!)InvestorsRecent $11M+ funding round led by Toba Capital,joined by Airtek Capital Group and other investors—$29M raised in totalTimelineFounded 2008, derived from defense technology,first shipments in early 2010Headquarters San Jose, California
  3. 3. Confidential3 © 2013 QuorumLabs Inc. June 25, 2013It’s a digital world and businesses aremore dependent than ever on their IT systems
  4. 4. Confidential4 © 2013 QuorumLabs Inc. June 25, 2013Case Study: Hurricane Irene in VermontWinooski River overflows inMontpelier and WaterburyAugust 29, 2011Floods state governmentdata centers on lower floorand basements―As with every best laid planthat has never been testedthere were some variablesthat we didn’t count onsuch as the speed withwhich the river would rise.‖Weeks to restore normaloperations
  5. 5. Confidential5 © 2013 QuorumLabs Inc. June 25, 2013Case Study: False Security in New OrleansFive years after Hurricane KatrinaOctober 25, 2010Parish of Orleans Civil District Courtmortgage and conveyance databasecrashesIndex of thousands of records, filling two floorsCloud backup service stoppedreceiving good updates in July, olderrecords purged to save moneyNo testing to reveal problemNew Orleans with no real estaterecords or transactions for over3 months~179,000 paper records manually re-enteredClerk of Court Dale Atkins stillemployedActing CTO Tynia Landry is not
  6. 6. Confidential6 © 2013 QuorumLabs Inc. June 25, 2013Success Story: Hot or Not? at Midwestern BankBlade server firmwareupgrade introduces bugFalse positive temperaturereadings cause intermittentprocessor blade shutdownsPrevented processing ofchecks and depositsDiagnosis, fix, and testingrequired about 4 weeksFortunately, one-clickrecovery allowedcontinued operations
  7. 7. Confidential7 © 2013 QuorumLabs Inc. June 25, 2013Lessons Learned: Business IT Disaster RecoveryHardwareFailure55%HumanError22%SoftwareFailure18%NaturalDisasters5%Top 4 Typesof DisastersNatural disasters grab headlines, butmundane problems more commonFacilities (fire, plumbing...)Hardware (disk failure, board burnout...)Software (BSOD, update gone rogue...)Human Error (deletion regret...)Small to mid-sized businesses are atrisk of losing revenue, customers, andreputationTypical recovery takes 30 hoursAverage losses of $74k per hourBig gap between “ought to work” and“known to work”Frequent testing only way to bridge this gapOnly 28% of SMBs have tested recoveryBackups automated, yet mostrecovery still manualIt’s not about backup, but how fastyou’re back upQuorum Disaster Recovery Report, Q1 2013
  8. 8. Confidential8 © 2013 QuorumLabs Inc. June 25, 2013Recovery EconomicsOne-Click RecoveryTraditionalBackupReplicatedData CenterInstantTransactionsActiveBusinessArchives
  9. 9. Confidential9 © 2013 QuorumLabs Inc. June 25, 2013Traditional Backup• Lengthy restore—hours or days• Infrequent, inconvenient testing• Unwieldy, unsecureoffsite mediaIssues with current options forprotecting servers, applications and dataReplicated Data Center• Costs more than double• Complex to integrateand maintain multiplecomponentsCloud Backup (Storage)• Longer restore because oflimited download• Waiting for mediashipments7 vendor products230 manual pages>700 lines of scripts3 TB download>6 months @ 1.5 Mbps>3 days @ 100 Mbps―More than 50% of the time, a full recoveryattempt from tape will result in failure.‖Hurwitz and AssociatesWas all data written?Can it be read?How to be sure?
  10. 10. Confidential10 © 2013 QuorumLabs Inc. June 25, 2013Traditional Backup Obsolete• Assumed that disaster recovery involved replacing destroyedphysical computers with new equipment• Hours or days to purchase, rack, power, connect network,update operating system, install applications, restore data• Testing involved similar costs and effort, and thus infrequent(quarterly in best practice)
  11. 11. Confidential11 © 2013 QuorumLabs Inc. June 25, 2013New Technologies Revolutionizing Recovery• Delivery of computing and storagecapacity as a service• Allows incremental changes to besent over an Internetconnection, avoiding daily pick upof tapes or disks• Creation of a virtual machine thatacts like a real computer with anoperating system, but logicallysharing the underlying hardware• Allows rapid creation ofreplacement systemsCloud Virtualization
  12. 12. Confidential12 © 2013 QuorumLabs Inc. June 25, 2013Typical Business IT EnvironmentPlus One-Click Recovery Hybrid CloudOne-Click RecoveryOnsite ApplianceOne-Click RecoveryOffsite/Cloud
  13. 13. Confidential13 © 2013 QuorumLabs Inc. June 25, 2013Failure or Disaster DisruptsBusiness Applications
  14. 14. Confidential14 © 2013 QuorumLabs Inc. June 25, 2013One-Click Recovery Restores Business In MinutesOnsite forHigh Availability
  15. 15. Confidential15 © 2013 QuorumLabs Inc. June 25, 2013One-Click Recovery Restores Business In MinutesOffsite forDisaster Recovery
  16. 16. Confidential16 © 2013 QuorumLabs Inc. June 25, 2013Automatic and On-DemandRecovery Testing Ensures Protection
  17. 17. Confidential17 © 2013 QuorumLabs Inc. June 25, 2013Success Story: Learning from Local DisasterDevastating thunderstorms andtornadoes claim lives, flatten homes, andruin businesses around Tuscaloosa, ALApril 24, 2011Reno Refractories Morris, ALLeader in metal foundry industry, offering full lineof quality refractory products and custom-designed precast shapesNearby disaster prompts review ofrecovery plansSymantec Backup Exec disk-to-disk-to-tapeTapes in local bank safe deposit box,too close for comfortInsufficient testingOne-click recovery for rapid responseHybrid cloud combining onsite appliance andoffsite data centerGeographic diversityAutomated daily testing
  18. 18. Confidential18 © 2013 QuorumLabs Inc. June 25, 2013Success Story: Prepared for Super Storm SandySuper Storm SandyOctober 29-November 3, 201224 Seven InternationalInternational staffing company for creativeindustriesPayroll and personnel records inManhattan officeLost power for almost a weekRecovery system allowed rapid shiftof operations to Los Angeles office―We tested each recovery node to make sureit would come up OK, and we tested thesynchronization between offices. During thestorm, everything came up rightaway, according to plan. Working with thestaff in LA, we were able to bring everythingup within an hour.―— Doug Feltman, director of systems andapplications
  19. 19. Confidential19 © 2013 QuorumLabs Inc. June 25, 2013City of Corner Brook, NewfoundlandFast Recovery Time Key to Maintaining City Services• City administration, taxcollection, animal control, and otherpublic services• Population: 26,623 (CA 2011)• City employees: 100+• Protecting 7-8 physical servers“If our server goes down, email couldbe out for 24 to 72 hours. When you’reliving in Newfoundland, there’s noeasy access to resources and it mighttake two days to get new equipmentdelivered – not to mention set-up time.Peace of mind is #1 for us and [one-click recovery] gives us the assurancethat our email and applications will beback up within minutes of a failure.”– Frazer Parsons,Computer support specialist,City of Corner Brook
  20. 20. Confidential20 © 2013 QuorumLabs Inc. June 25, 2013Disaster Recovery with Hybrid CloudWhen Minutes Matter Most• Business IT systems more important than ever– Even small- to medium-sized business demand recovery inminutes, not hours or days– Prepare for major natural disasters andmundane problems with hardware, software, and errors• New technology makes one-click recovery possible– Hybrid cloud/Disaster Recovery as a Service (DRaaS)– Virtualization– Deduplication– Automation• Dependable, easy and affordable– Recovery in moments– Restoration at your convenience– Daily automated testing now state of the art
  21. 21. Confidential21 © 2013 QuorumLabs Inc. June 25, 2013One-Click Backup, Recovery and ContinuityHybrid Cloud and AppliancesLarry LangPresident and