IT Assessment Tools and
Strategies
Lisa Castellino Assistant Vice Chancellor, Office of
Institutional Research
Leah Kraus,...
2006 – 2008
A Culture of Assessment Begins
o Dr. Saunders-White, New Vice Chancellor
(ITSD – VC) appointed October 2006
o ...
Fall 2006
ITSD KPIs and Results
KPIs
1. Ensure the availability of
critical applications
2. Increase staff development
opp...
ITSD KPIs and Results
o 2006 KPIs become Core KPIs for ITSD
o Language of results based planning begins
o KPI discussion, ...
2007 – 2008 KPI Results
Focus of ITSD Annual Report became results/outcomes of KPIs.
For example:
o Implement 5 areas of c...
2008 – 2009 KPIs
o Annual Reports continue to be based on results of KPIs
o KPI language is part of the ITSD culture
o Dep...
2009 - 2010 KPI Evolve
o ITSD takes KPIs to next level in preparation for SACS
o Language of Assessment Cycle becomes part...
Beyond KPIs and Internal
Assessment
o UNCW and ITSD requires next phase of IT strategic planning
o UNCW prepares for SACS ...
Beyond KPIs and Internal
Assessment
o UNCW and ITSD requires next phase of IT strategic planning
o UNCW prepares for SACS ...
Decision to Use TechQual+ Survey
o The Higher Education TechQual+ Project provides IT leaders with tools to
 Assess
 Ana...
Next Steps ITSD
o Continue work with Institutional Research to
expand culture and understanding of
assessment cycle
o Use ...
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Unc cause 2010 it assessment

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Unc cause 2010 it assessment

  1. 1. IT Assessment Tools and Strategies Lisa Castellino Assistant Vice Chancellor, Office of Institutional Research Leah Kraus, Associate Vice Chancellor, Information Technology Systems Division University North Carolina Wilmington
  2. 2. 2006 – 2008 A Culture of Assessment Begins o Dr. Saunders-White, New Vice Chancellor (ITSD – VC) appointed October 2006 o Redefined organizational structure o Creation of division mission statement o Redefined and focused IT governance (improving student and academic services and support) o Setting goals and measuring outcomes established – first set of KPIs
  3. 3. Fall 2006 ITSD KPIs and Results KPIs 1. Ensure the availability of critical applications 2. Increase staff development opportunities 3. Introduce/implement new technology innovations 4. Support the university capital campaign 5. Develop/implement cell phone consolidation plan 6. Encourage student/faculty interaction 7. Develop security awareness Outcomes 1. Resource efficiencies such as life cycle management, use of server virtualization, disaster recover partnerships and others 2. Staff development and professional growth opportunities such as leadership development council 3. Innovation awards for campus 4. Increase giving from 27% to 87.5% 5. Negotiations with vendors 6. Establish Student IT Advisory Council and creation of an ITSD Merit Scholarship 7. Establish IT Security awareness campaign
  4. 4. ITSD KPIs and Results o 2006 KPIs become Core KPIs for ITSD o Language of results based planning begins o KPI discussion, review is ongoing across division o Decisions regarding projects and budget/resources based on KPIs begins
  5. 5. 2007 – 2008 KPI Results Focus of ITSD Annual Report became results/outcomes of KPIs. For example: o Implement 5 areas of cost avoidance:  Use of onsite training, train the trainer, and Books 24x7  Leveraging volume purchasing  Contract negotiations  Equipment recycling  Publication redesign o Departments able to connect KPIs, projects and University Mission
  6. 6. 2008 – 2009 KPIs o Annual Reports continue to be based on results of KPIs o KPI language is part of the ITSD culture o Departments embrace writing division KPIs o Departments recommend additional KPIs o Goals, budget, planning tied to KPIs o Consistency of goals and outcome language established 2008 – 2009 KPI Example : Implement 15 it initiatives that provide for ubiquitous computing, automate internal processes, enhance university operations and contribute cost savings or avoidance to the ITSD budget. Selected outcomes from Annual Report:  Move more servers to VM  ImageNow innovations  Various sw upgrades done in-house with no services  Converting paper to electronic forms
  7. 7. 2009 - 2010 KPI Evolve o ITSD takes KPIs to next level in preparation for SACS o Language of Assessment Cycle becomes part of culture o Departments work directly with Institutional Research to create goals that can be measured by efficiency and effectiveness o Departments write their own goals with assessment measures o Division writes division KPIs/goals as part of retreat exercise Department KPI Example: o Provide enhanced service to our university community through deployment of automation technology and development of technical documentation. Selected Outcome: o All student account creation was automated, and class groups were created in the Windows Active Directory Infrastructure, including accepted students as requested by Admissions. This automation and new group creation enables better service to our students, faculty and staff while reducing the administrative burden on staff who previously had to run this process daily.
  8. 8. Beyond KPIs and Internal Assessment o UNCW and ITSD requires next phase of IT strategic planning o UNCW prepares for SACS in 2012 o Age of Accountability  Reaffirmation of accreditation  Competing for resources o Demonstrate and increase the value of our services and contribution consistent with university mission o Provide means to communicate value of IT o Determine areas of improvement, supporting change and focusing and identifying priorities. o Understand expectations and delivery of technology services
  9. 9. Beyond KPIs and Internal Assessment o UNCW and ITSD requires next phase of IT strategic planning o UNCW prepares for SACS in 2012 o Age of Accountability  Reaffirmation of accreditation  Competing for resources o Demonstrate and increase the value of our services and contribution consistent with university mission o Provide means to communicate value of IT o Determine areas of improvement, supporting change and focusing and identifying priorities. o Understand expectations and delivery of technology services
  10. 10. Decision to Use TechQual+ Survey o The Higher Education TechQual+ Project provides IT leaders with tools to  Assess  Analyze  Report the effectiveness of technology services o Survey designed to understand the end user perspective and close the gap between those that deliver IT and those that use IT o Outcomes based approach o A standardized questionnaire that measures 3 core commitments expected of IT organizations in higher education:  Connectivity and Access  Technology and Technology Services  End User Experience
  11. 11. Next Steps ITSD o Continue work with Institutional Research to expand culture and understanding of assessment cycle o Use TechQual Survey data in strategic and budget planning o Enhance and expand communication and feedback loop with campus

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