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Lessons Learned
from Coaching 50+ Kanban Teams
Nirvana

Excellence, Perfection
100% Value created, 100% Fun

Woods of
Lost...
Lessons Learned
•
•
•
•
•

Why Kanban?
The Kanban Method
Introducing and supporting Kanban
Creating a Culture of Continuou...
Lessons Learned on

THE KANBAN METHOD
Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileprojects.blogspot.se
Some visual policies
(ticket design, colours, etc.)

Context is Everything

% of Policies reusable
between Kanban Systems
...
You Grow a Kanban System
You do not Summon It

Yes!

No!
Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileprojects...
2 Qualities that Matter in the Long Run
Resilient
Compensate lack of
Leadership

Sustainable

Stickiness
Clarity
Aligned w...
You are Here

THE CONTEXT
Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileprojects.blogspot.se
The Context

Sandvik

www.sandvik.com

Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileprojects.blogspot.se
The Context

The Origin Story

Johan Nordin
Support Manager at Sandvik IT

Christophe Achouiantz @ChrisAch – LKCE13
http:/...
The Context

The Key to Minimizing most of our Problems
is Flow Control

Christophe Achouiantz @ChrisAch – LKCE13
http://l...
Lessons Learned on

INTRODUCING THE KANBAN METHOD
Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileprojects.blogsp...
Kanban

Packaging Kanban
Time needed to establish a
Kanban System

Sustainable
Level
”Sticky!”

Effort needed to reach sus...
Understand
the Team

Who cares?

Energy
Level

Now I get it!
Why have we never
discussed that before?

Assess Depth of
Kan...
The team is in charge

1000000

Low on Theory,
High on Practice in
Context
Emotional:
Engaged to see MY
stuff on the board...
Kanban

The Kanban
Kick-start
Field Guide
Get it at:
http://leanagileprojects.blogspot.se

Christophe Achouiantz @ChrisAch...
Lessons Learned on

ASSESSING KANBAN
Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileprojects.blogspot.se
Kanban

The 5 Dimensions

Feedback
Loops

Explicit
Policies

Limit
WIP
Visualize

Manage
Flow

Christophe Achouiantz @Chri...
Kanban

Depth of Kanban to Evolve Smart

Feedback
Loops

Explicit
Policies

Limit
WIP
Visualize

Manage
Flow

Christophe A...
Kanban

Depth of Kanban to Evolve Smart

Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileprojects.blogspot.se
Lessons Learned on

CONTINUOUS IMPROVEMENTS
Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileprojects.blogspot.se
Improvements

Kanban and Continuous Improvements

Improve

Vision

The Kanban Method
Baseline

Kanban comes with an Implic...
Dis-Continuous
Improvement?

Level of
Improvements

Improvements

Patterns of Continuous Improvements

Ceiling

There is a...
Improvements

Creating Curiosity with Peer-to-Peer Coaching

Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileproj...
Lessons Learned on

SCALING

Christophe Achouiantz @ChrisAch – LKCE13
http://leanagileprojects.blogspot.se
Scaling

Scaling Coaching
Team

coaches

coaches

Black Belt
Jedi Master
Coach

coaches

Lean
Coach

Team

Flow
Manager

T...
Scaling

The Goal: Get Rid of the Coaches!
Managers

Team

Team

Team

Team

Team

Team

Team

Coaches
A Scafolding to be ...
What’s Next?

• Focus over End-2-End flows
• Peer-2-peer coaching: enabling curiosity
• Dis-continuous improvements: How?
...
2 Qualities that Matter in the Long Run
Resilient
Compensate lack of
Leadership

Sustainable

Stickiness
Clarity
Aligned w...
Thanks for your Time!
Christophe Achouiantz
@ChrisAch

Get the slides here:
http://leanagileprojects.blogspot.se
Christoph...
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LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

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In this experience report, we present the lessons we have learned during a three years-long journey coaching more than 50 teams in using the Kanban method at Sandvik IT. We share our experience gathered when introducing, supporting and scaling Kanban systems with the purpose to improve the organization as a whole. Based on validated experiments and facts, we present:
How we use the Kanban method to create a culture of continuous improvements.
How we introduce Kanban to often overburdened teams using a one-day kick-start workshop, and how this workshop evolved into what is described in the “The Kanban Kick-start Field Guide”.
How we help teams to improve their kanban system using a depth-of-kanban coaching tool.
How we discovered the key role that management plays in maintaining the will to improve continuously, and our experiments on how to nurture it.
How we keep track of the improvement capability of the various teams and how we act on it.
How we scale our coaching capability to help even more teams.
This talk is a direct continuation of our LKCE11 talk “Igniting Change in 20 teams within 6 months”.

Published in: Business, Technology
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LESSONS LEARNED FROM COACHING 50+ KANBAN TEAMS (CHRISTOPHE ACHOUIANTZ) - LKCE13

  1. 1. Lessons Learned from Coaching 50+ Kanban Teams Nirvana Excellence, Perfection 100% Value created, 100% Fun Woods of Lost Managers Here be Monsters Here be Monsters Chasm of Re-org Christophe Achouiantz Lean/Agile Coach http://leanagileprojects.blogspot.se @ChrisAch The Way of the Kanban Marsh of Change Resistance Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  2. 2. Lessons Learned • • • • • Why Kanban? The Kanban Method Introducing and supporting Kanban Creating a Culture of Continuous Improvements Scaling Coaching Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  3. 3. Lessons Learned on THE KANBAN METHOD Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  4. 4. Some visual policies (ticket design, colours, etc.) Context is Everything % of Policies reusable between Kanban Systems Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  5. 5. You Grow a Kanban System You do not Summon It Yes! No! Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  6. 6. 2 Qualities that Matter in the Long Run Resilient Compensate lack of Leadership Sustainable Stickiness Clarity Aligned with Purpose Fact-based management Improvement Opportunities (Smart Moves) Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  7. 7. You are Here THE CONTEXT Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  8. 8. The Context Sandvik www.sandvik.com Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  9. 9. The Context The Origin Story Johan Nordin Support Manager at Sandvik IT Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  10. 10. The Context The Key to Minimizing most of our Problems is Flow Control Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  11. 11. Lessons Learned on INTRODUCING THE KANBAN METHOD Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  12. 12. Kanban Packaging Kanban Time needed to establish a Kanban System Sustainable Level ”Sticky!” Effort needed to reach sustainability Probability Boosts! Time a manager is willing to let go for starting with Kanban Time 1 day The Kick-start Workshop Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  13. 13. Understand the Team Who cares? Energy Level Now I get it! Why have we never discussed that before? Assess Depth of Kanban Manage Demand The Kick-Start Workshop (1 day) Limit WIP Measure Flow Follow-Up Close the Scene Run First Planning Meeting Set Planning Meeting Policies Limit WIP Set Way-of-Working Policies Create & Populate the Board Set Visualization Policies Explain Board Mechanics Identify Work Types Discover what the Team does Define a Shared Vision Share Current Concerns Set the Scene Kanban The Kick-start & Boosts Boosts Ouch! Now I understand why I feel stressed! Now we work SMART! Time Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  14. 14. The team is in charge 1000000 Low on Theory, High on Practice in Context Emotional: Engaged to see MY stuff on the board 100000 Clarity of Purpose Efficiency Stickiness Team Focused and Team Driven Interest Kanban Keys to Maximizing Stickiness & Clarity of Kick-starts Shared common view of Team’s purpose and context. ”Service Oriented” 10000 Do this a.s.a.p. during the kickstart! 1000 100 Do this a.s.a.p. during the kickstart! 10 1 Some Expert creates the Kanban System Theory ZZzzz Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  15. 15. Kanban The Kanban Kick-start Field Guide Get it at: http://leanagileprojects.blogspot.se Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  16. 16. Lessons Learned on ASSESSING KANBAN Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  17. 17. Kanban The 5 Dimensions Feedback Loops Explicit Policies Limit WIP Visualize Manage Flow Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  18. 18. Kanban Depth of Kanban to Evolve Smart Feedback Loops Explicit Policies Limit WIP Visualize Manage Flow Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  19. 19. Kanban Depth of Kanban to Evolve Smart Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  20. 20. Lessons Learned on CONTINUOUS IMPROVEMENTS Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  21. 21. Improvements Kanban and Continuous Improvements Improve Vision The Kanban Method Baseline Kanban comes with an Implicit Vision • Low WIP • Liquid Flow • 100% Value Kanban help you identify improvement opportunities • Trailing (lead-times) and Leading (board) indicators You have Focus • Controlled WIP (less task-switching) • Clarity of Purpose (Service Oriented) Kanban helps create the ”Baseline” • Current Condition is known • Leading & trailing Indicators (Facts) • Common Standard (Policies) Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  22. 22. Dis-Continuous Improvement? Level of Improvements Improvements Patterns of Continuous Improvements Ceiling There is always a Ceiling! Move the ceiling: Manager un-engaged • Strech your value streams! Get in control of upstream & downsteam • Get a sponsor higher up in the org! To compensate the lack of political influence of the managers beyond a certain point Manager not present ”Obvious” improvements ”Real” improvements • Peer-to-peer coaching! To increase commitment and curiosity from manager Time Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  23. 23. Improvements Creating Curiosity with Peer-to-Peer Coaching Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  24. 24. Lessons Learned on SCALING Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  25. 25. Scaling Scaling Coaching Team coaches coaches Black Belt Jedi Master Coach coaches Lean Coach Team Flow Manager Team Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  26. 26. Scaling The Goal: Get Rid of the Coaches! Managers Team Team Team Team Team Team Team Coaches A Scafolding to be removed when Managers have become coaches Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  27. 27. What’s Next? • Focus over End-2-End flows • Peer-2-peer coaching: enabling curiosity • Dis-continuous improvements: How? Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  28. 28. 2 Qualities that Matter in the Long Run Resilient Compensate lack of Leadership Sustainable Stickiness Clarity Aligned with Purpose Fact-based management Improvement Opportunities (Smart Moves) Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
  29. 29. Thanks for your Time! Christophe Achouiantz @ChrisAch Get the slides here: http://leanagileprojects.blogspot.se Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se

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