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Kanban through its values:
agendas for change
Mike Burrows
@asplake
mike@djaa.com
positiveincline.com
meldstrong.com

Kanb...
What is Kanban?

Kanban through its values @asplake #lkce13
What is Kanban?

The Kanban method [1] is an
evolutionary approach to change
Kanban through its values @asplake #lkce13
What is Kanban?
Kanban is the humane,
“start with what you do now”
approach to change

Kanban through its values @asplake ...
Kanban through nine values

Ÿ understanding
Ÿ agreement
Ÿ respect

Ÿ transparency
Ÿ balance
Ÿ collaboration

Ÿ cust...
Nine values, three agendas
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Improvem...
A1	
 A2	
 A3	
A1	

Improvement	
Ÿ transparency
Ÿ balance
Ÿ collaboration

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

CP1: Visualize
CP4: Make policies explicit
CP5: Implement feedback loops

Kanb...
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

Make knowledge work visible, organize it
Kanban through its values @asplake #l...
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

Self-organize around the work
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

Capture learning
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

policies - local
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

When priorities need to
change, inform the
people affected

policies - global
...
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

120

100
On hold

80

Proposed
Prioritised

60

Ready for Dev
Dev

40

Testing...
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

feedback loops: involve people
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  transparency
	
•  	

CP1: Visualize
CP4: Make policies explicit
CP5: Implement feedback loops

Kanb...
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

CP2: Limit work-in-progress (WIP)

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	
4	
  
	
  

Pull systems for knowledge work
Kanban through its values @asplake #lkce...
A1	
 A2	
 A3	

•  	
•  balance
	
•  	
4	
  
	
  

Pull systems for knowledge work
Kanban through its values @asplake #lkce...
A1	
 A2	
 A3	

•  	
•  balance
	
•  	
4	
  
	
  

Pull systems for knowledge work
Kanban through its values @asplake #lkce...
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

demand vs capacity
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

urgency-driven vs date-driven
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

date-driven vs interrupt driven
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

short, medium & long term
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

delivery, improvement, experiment
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

customer, team, organization
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  balance
	
•  	

CP2: Limit work-in-progress (WIP)

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

CP6: Improve collaboratively,
evolve experimentally
[using models [and the sc...
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

creative relationships
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

the means to solve problems…
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

…and an improvement focus
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

Models

Internal

External

How
things
work

✔

✔

How to
change
them

✔

✔

...
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	
Plan

Act

Do

Check

Evolve experimentally
Kanban through its values @asplake...
A1	
 A2	
 A3	

•  	
•  collaboration
	
•  	

CP6: Improve collaboratively,
evolve experimentally
[using models [and the sc...
A1	
 A2	
 A3	
Improvement
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Ÿ transp...
A1	
 A2	
 A3	
A1	

Improvement	
Ÿ transparency
Ÿ balance
Ÿ collaboration

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	
 The improvement
agenda

• 
• 
• 
• 

Team-level adoption
Capabilities, predictability
Model-driven improvem...
A1	
 A2	
 A3	
Improvement
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Ÿ transp...
A1	
 A2	
 A3	

A2	

Service Transformation	
Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #l...
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

CP3: Manage flow

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticip...
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticip...
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

“Knowing what you’re delivering,
to whom, and why”

Kanban through its valu...
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Assure satisfaction
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Discover what will be needed
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Discover what will be needed
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Discover what will be needed
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

Discover what will be needed
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

...anticipating the mobility
needs of people and society
ahead of time
from...
A1	
 A2	
 A3	

•  	
•  customer
	
•  	

focus

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticip...
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticipating custo...
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Pay explicit attention [7] to flow
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

Keep it visible, value it
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

work-in-progress (WIP)
lead time =

throughput

Little’s law
Kanban through its values...
A1	
 A2	
 A3	

•  	
•  flow
	
•  	

CP3 (expanded):
Manage flow,
•  seeking smoothness & timeliness,
•  anticipating custo...
A1	
 A2	
 A3	

•  	
•  leadership
	
•  	

FP4: Encourage acts of
leadership at all levels in your
organization –
from indi...
A1	
 A2	
 A3	

•  	
•  leadership
	
•  	

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

Ÿ understanding
Ÿ agreement
Ÿ respect

•  	
•  leadership
	
•  	

Ÿ transparency
Ÿ balance
Ÿ collabor...
A1	
 A2	
 A3	

•  	
•  leadership
	
•  	

1.  What is the process?
2.  How can we see that it is working?
3.  How is it im...
A1	
 A2	
 A3	

•  	
•  leadership
	
•  	

FP4: Encourage acts of
leadership at all levels in your
organization –
from indi...
A1	
 A2	
 A3	
Improvement
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Ÿ transp...
A1	
 A2	
 A3	

A2	

Service Transformation
Ÿ customer focus
Ÿ flow
Ÿ leadership

Kanban through its values @asplake #lk...
A1	
 A2	
 A3	
 The service

transformation
agenda

•  Customer-focused knowledge
discovery [15]
•  Service-oriented delive...
A1	
 A2	
 A3	
Improvement
A1	
  

Organizational Change
Ÿ understanding
Ÿ agreement
Ÿ respect

A2	
  
A3	
  

Ÿ transp...
A1	
 A2	
 A3	

Organizational Change	
Ÿ understanding
Ÿ agreement
Ÿ respect

A3	

Kanban through its values @asplake #l...
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

FP1: Start with what you do now

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

FP1 (expanded):
Start with what you do now,
understanding [4]:
• 
• 
• 

how ...
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

visualization

perspectives
observations
models
goals

understanding
self
org...
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

•  Are we tampering? [5]
•  Is it bravado? [6]

Questions of safety
Kanban th...
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

How much damage?
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

Do we have the patience?
Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  understanding
	
•  	

FP1 (expanded):
Start with what you do now,
understanding [4]:
• 
• 
• 

how ...
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	

FP2: Agree to pursue
evolutionary change

Kanban through its values @asplake #lkc...
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	

agreement from
vs
agreement between

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	

agreement in principle,
vs
agreement in practice

Kanban through its values @aspl...
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	
Managers,
Higher Organization,
Corporate
Systems

Less this…
Customers

YOU

Peers...
A1	
 A2	
 A3	

…more this:

•  	
•  agreement
	
•  	

The
CustomersChange
Team
Team

Kanban through its values @asplake #l...
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	
Fitness

Rinse &
repeat:

Time

Kanban through its values @asplake #lkce13
A1	
 A2	
 A3	

•  	
•  agreement
	
•  	

FP2: Agree to pursue
evolutionary change

Kanban through its values @asplake #lkc...
A1	
 A2	
 A3	

•  	
•  respect
	
•  	

FP3: Initially, respect current roles,
responsibilities & job titles

Kanban throug...
A1	
 A2	
 A3	

•  	
•  respect
	
•  	
…the dream of an empowered, selforganizing, trusting, respectful
workplace…
…the dre...
A1	
 A2	
 A3	

Ÿ understanding
Ÿ agreement
Ÿ respect

•  	
•  respect
	
•  	

Ÿ transparency
Ÿ balance
Ÿ collaborati...
A1	
 A2	
 A3	

•  	
•  respect
	
•  	

FP3: Initially, respect current roles,
responsibilities & job titles

Kanban throug...
A1	
 A2	
 A3	

Organizational Change	
Ÿ understanding
Ÿ agreement
Ÿ respect

A3	

Kanban through its values @asplake #l...
A1	
 A2	
 A3	
 The organizational
change agenda

• 
• 
• 
• 

Disciplined engagement
Systems & complexity thinking
Change ...
What is Kanban?

Kanban through its values @asplake #lkce13
What is Kanban?
Kanban is the humane,
“start with what you do now”
approach to change

Kanban through its values @asplake ...
Reflection (1)
Ÿ understanding
Ÿ agreement
Ÿ respect

Ÿ transparency
Ÿ balance
Ÿ collaboration

Ÿ customer focus
Ÿ...
Reflection (2)
A1	

The improvement agenda

A2	

The service transformation agenda

A3	

The organizational change agenda
...
References
[1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-Business/
dp/0984521402/re...
Thank you
Special thanks to:
Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White,
Arne Roock, Bernd...
Homework
Ÿ transparency
understanding
ŸŸbalance
agreement
ŸŸcollaboration
Ÿ respect

Ÿ transparency
Ÿ balance
Ÿ c...
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KANBAN THROUGH ITS VALUES (MIKE BURROWS) - LKCE13

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Introducing Kanban through a 3-layered value system - a familiar core that's about driving change, a middle layer that is about direction and alignment, and a protective outer layer of discipline and working agreements. This model aligns Kanban with the concept of the Learning Organisation and suggests ways to seek resonances with other methods. It has some practical benefits too: it can help us engage more effectively with the organisation as it currently is; it encourages us to reflect on our effectiveness as agents of change; it provides a convenient framework for the capture of stories.

Published in: Business, Technology
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KANBAN THROUGH ITS VALUES (MIKE BURROWS) - LKCE13

  1. 1. Kanban through its values: agendas for change Mike Burrows @asplake mike@djaa.com positiveincline.com meldstrong.com Kanban through its values @asplake #lkce13
  2. 2. What is Kanban? Kanban through its values @asplake #lkce13
  3. 3. What is Kanban? The Kanban method [1] is an evolutionary approach to change Kanban through its values @asplake #lkce13
  4. 4. What is Kanban? Kanban is the humane, “start with what you do now” approach to change Kanban through its values @asplake #lkce13
  5. 5. Kanban through nine values Ÿ understanding Ÿ agreement Ÿ respect Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  6. 6. Nine values, three agendas A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Improvement Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  7. 7. A1 A2 A3 A1 Improvement Ÿ transparency Ÿ balance Ÿ collaboration Kanban through its values @asplake #lkce13
  8. 8. A1 A2 A3 •  •  transparency •  CP1: Visualize CP4: Make policies explicit CP5: Implement feedback loops Kanban through its values @asplake #lkce13
  9. 9. A1 A2 A3 •  •  transparency •  Make knowledge work visible, organize it Kanban through its values @asplake #lkce13
  10. 10. A1 A2 A3 •  •  transparency •  Self-organize around the work Kanban through its values @asplake #lkce13
  11. 11. A1 A2 A3 •  •  transparency •  Capture learning Kanban through its values @asplake #lkce13
  12. 12. A1 A2 A3 •  •  transparency •  policies - local Kanban through its values @asplake #lkce13
  13. 13. A1 A2 A3 •  •  transparency •  When priorities need to change, inform the people affected policies - global Kanban through its values @asplake #lkce13
  14. 14. A1 A2 A3 •  •  transparency •  120 100 On hold 80 Proposed Prioritised 60 Ready for Dev Dev 40 Testing 20 0 feedback loops: informed by data Kanban through its values @asplake #lkce13
  15. 15. A1 A2 A3 •  •  transparency •  feedback loops: involve people Kanban through its values @asplake #lkce13
  16. 16. A1 A2 A3 •  •  transparency •  CP1: Visualize CP4: Make policies explicit CP5: Implement feedback loops Kanban through its values @asplake #lkce13
  17. 17. A1 A2 A3 •  •  balance •  CP2: Limit work-in-progress (WIP) Kanban through its values @asplake #lkce13
  18. 18. A1 A2 A3 •  •  balance •  4     Pull systems for knowledge work Kanban through its values @asplake #lkce13
  19. 19. A1 A2 A3 •  •  balance •  4     Pull systems for knowledge work Kanban through its values @asplake #lkce13
  20. 20. A1 A2 A3 •  •  balance •  4     Pull systems for knowledge work Kanban through its values @asplake #lkce13
  21. 21. A1 A2 A3 •  •  balance •  demand vs capacity Kanban through its values @asplake #lkce13
  22. 22. A1 A2 A3 •  •  balance •  urgency-driven vs date-driven Kanban through its values @asplake #lkce13
  23. 23. A1 A2 A3 •  •  balance •  date-driven vs interrupt driven Kanban through its values @asplake #lkce13
  24. 24. A1 A2 A3 •  •  balance •  short, medium & long term Kanban through its values @asplake #lkce13
  25. 25. A1 A2 A3 •  •  balance •  delivery, improvement, experiment Kanban through its values @asplake #lkce13
  26. 26. A1 A2 A3 •  •  balance •  customer, team, organization Kanban through its values @asplake #lkce13
  27. 27. A1 A2 A3 •  •  balance •  CP2: Limit work-in-progress (WIP) Kanban through its values @asplake #lkce13
  28. 28. A1 A2 A3 •  •  collaboration •  CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Kanban through its values @asplake #lkce13
  29. 29. A1 A2 A3 •  •  collaboration •  creative relationships Kanban through its values @asplake #lkce13
  30. 30. A1 A2 A3 •  •  collaboration •  the means to solve problems… Kanban through its values @asplake #lkce13
  31. 31. A1 A2 A3 •  •  collaboration •  …and an improvement focus Kanban through its values @asplake #lkce13
  32. 32. A1 A2 A3 •  •  collaboration •  Models Internal External How things work ✔ ✔ How to change them ✔ ✔ Build & borrow models Kanban through its values @asplake #lkce13
  33. 33. A1 A2 A3 •  •  collaboration •  Plan Act Do Check Evolve experimentally Kanban through its values @asplake #lkce13
  34. 34. A1 A2 A3 •  •  collaboration •  CP6: Improve collaboratively, evolve experimentally [using models [and the scientific method]] Kanban through its values @asplake #lkce13
  35. 35. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  36. 36. A1 A2 A3 A1 Improvement Ÿ transparency Ÿ balance Ÿ collaboration Kanban through its values @asplake #lkce13
  37. 37. A1 A2 A3 The improvement agenda •  •  •  •  Team-level adoption Capabilities, predictability Model-driven improvement Collaborative problem solving Kanban through its values @asplake #lkce13
  38. 38. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  39. 39. A1 A2 A3 A2 Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  40. 40. A1 A2 A3 •  •  customer •  focus CP3: Manage flow Kanban through its values @asplake #lkce13
  41. 41. A1 A2 A3 •  •  customer •  focus CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  42. 42. A1 A2 A3 •  •  customer •  focus CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  43. 43. A1 A2 A3 •  •  customer •  focus “Knowing what you’re delivering, to whom, and why” Kanban through its values @asplake #lkce13
  44. 44. A1 A2 A3 •  •  customer •  focus Assure satisfaction Kanban through its values @asplake #lkce13
  45. 45. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  46. 46. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  47. 47. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  48. 48. A1 A2 A3 •  •  customer •  focus Discover what will be needed Kanban through its values @asplake #lkce13
  49. 49. A1 A2 A3 •  •  customer •  focus ...anticipating the mobility needs of people and society ahead of time from The Toyota Promise Kanban through its values @asplake #lkce13
  50. 50. A1 A2 A3 •  •  customer •  focus CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  51. 51. A1 A2 A3 •  •  flow •  CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  52. 52. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  53. 53. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  54. 54. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  55. 55. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  56. 56. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  57. 57. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  58. 58. A1 A2 A3 •  •  flow •  Pay explicit attention [7] to flow Kanban through its values @asplake #lkce13
  59. 59. A1 A2 A3 •  •  flow •  Keep it visible, value it Kanban through its values @asplake #lkce13
  60. 60. A1 A2 A3 •  •  flow •  work-in-progress (WIP) lead time = throughput Little’s law Kanban through its values @asplake #lkce13
  61. 61. A1 A2 A3 •  •  flow •  CP3 (expanded): Manage flow, •  seeking smoothness & timeliness, •  anticipating customer needs Kanban through its values @asplake #lkce13
  62. 62. A1 A2 A3 •  •  leadership •  FP4: Encourage acts of leadership at all levels in your organization – from individual contributors to senior management Kanban through its values @asplake #lkce13
  63. 63. A1 A2 A3 •  •  leadership •  Kanban through its values @asplake #lkce13
  64. 64. A1 A2 A3 Ÿ understanding Ÿ agreement Ÿ respect •  •  leadership •  Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Small acts of leadership [13] Kanban through its values @asplake #lkce13
  65. 65. A1 A2 A3 •  •  leadership •  1.  What is the process? 2.  How can we see that it is working? 3.  How is it improving? A leadership routine Kanban through its values @asplake #lkce13
  66. 66. A1 A2 A3 •  •  leadership •  FP4: Encourage acts of leadership at all levels in your organization – from individual contributors to senior management Kanban through its values @asplake #lkce13
  67. 67. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  68. 68. A1 A2 A3 A2 Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  69. 69. A1 A2 A3 The service transformation agenda •  Customer-focused knowledge discovery [15] •  Service-oriented delivery architectures •  End-to-end flow management •  Portfolio risk management Kanban through its values @asplake #lkce13
  70. 70. A1 A2 A3 Improvement A1   Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A2   A3   Ÿ transparency Ÿ balance Ÿ collaboration Service Transformation Ÿ customer focus Ÿ flow Ÿ leadership Kanban through its values @asplake #lkce13
  71. 71. A1 A2 A3 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A3 Kanban through its values @asplake #lkce13
  72. 72. A1 A2 A3 •  •  understanding •  FP1: Start with what you do now Kanban through its values @asplake #lkce13
  73. 73. A1 A2 A3 •  •  understanding •  FP1 (expanded): Start with what you do now, understanding [4]: •  •  •  how it serves and frustrates the customer how it works and fails to work for you how it might be changed safely Kanban through its values @asplake #lkce13
  74. 74. A1 A2 A3 •  •  understanding •  visualization perspectives observations models goals understanding self organization Kanban through its values @asplake #lkce13
  75. 75. A1 A2 A3 •  •  understanding •  •  Are we tampering? [5] •  Is it bravado? [6] Questions of safety Kanban through its values @asplake #lkce13
  76. 76. A1 A2 A3 •  •  understanding •  How much damage? Kanban through its values @asplake #lkce13
  77. 77. A1 A2 A3 •  •  understanding •  Do we have the patience? Kanban through its values @asplake #lkce13
  78. 78. A1 A2 A3 •  •  understanding •  FP1 (expanded): Start with what you do now, understanding [4]: •  •  •  how it serves and frustrates the customer how it works and fails to work for you how it might be changed safely Kanban through its values @asplake #lkce13
  79. 79. A1 A2 A3 •  •  agreement •  FP2: Agree to pursue evolutionary change Kanban through its values @asplake #lkce13
  80. 80. A1 A2 A3 •  •  agreement •  agreement from vs agreement between Kanban through its values @asplake #lkce13
  81. 81. A1 A2 A3 •  •  agreement •  agreement in principle, vs agreement in practice Kanban through its values @asplake #lkce13
  82. 82. A1 A2 A3 •  •  agreement •  Managers, Higher Organization, Corporate Systems Less this… Customers YOU Peers, Others Impacted Team Kanban through its values @asplake #lkce13
  83. 83. A1 A2 A3 …more this: •  •  agreement •  The CustomersChange Team Team Kanban through its values @asplake #lkce13 Peers, Others Impacted
  84. 84. A1 A2 A3 •  •  agreement •  Fitness Rinse & repeat: Time Kanban through its values @asplake #lkce13
  85. 85. A1 A2 A3 •  •  agreement •  FP2: Agree to pursue evolutionary change Kanban through its values @asplake #lkce13
  86. 86. A1 A2 A3 •  •  respect •  FP3: Initially, respect current roles, responsibilities & job titles Kanban through its values @asplake #lkce13
  87. 87. A1 A2 A3 •  •  respect •  …the dream of an empowered, selforganizing, trusting, respectful workplace… …the dream of organizations that deliver high quality and delight customers with designs that empower rather than frustrate… …the dream of a workplace where cycle times are so short that ideas are turned into valuable functionality when they are needed… Yes we Kanban! David J Anderson [14] Kanban through its values @asplake #lkce13
  88. 88. A1 A2 A3 Ÿ understanding Ÿ agreement Ÿ respect •  •  respect •  Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Respect is a key test Kanban through its values @asplake #lkce13
  89. 89. A1 A2 A3 •  •  respect •  FP3: Initially, respect current roles, responsibilities & job titles Kanban through its values @asplake #lkce13
  90. 90. A1 A2 A3 Organizational Change Ÿ understanding Ÿ agreement Ÿ respect A3 Kanban through its values @asplake #lkce13
  91. 91. A1 A2 A3 The organizational change agenda •  •  •  •  Disciplined engagement Systems & complexity thinking Change capability, safety Organizational learning Kanban through its values @asplake #lkce13
  92. 92. What is Kanban? Kanban through its values @asplake #lkce13
  93. 93. What is Kanban? Kanban is the humane, “start with what you do now” approach to change Kanban through its values @asplake #lkce13
  94. 94. Reflection (1) Ÿ understanding Ÿ agreement Ÿ respect Ÿ transparency Ÿ balance Ÿ collaboration Ÿ customer focus Ÿ flow Ÿ leadership Which 3 values resonate most strongly? Kanban through its values @asplake #lkce13
  95. 95. Reflection (2) A1 The improvement agenda A2 The service transformation agenda A3 The organizational change agenda Which agenda will engage? Which will get the job done? Kanban through its values @asplake #lkce13
  96. 96. References [1] Kanban, Anderson http://www.amazon.com/Kanban-Successful-Evolutionary-Technology-Business/ dp/0984521402/ref=sr_1_1?s=books&ie=UTF8&qid=1364387272&sr=1-1 [2] http://positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/ [3] http://positiveincline.com/index.php/2013/01/kanban-values-understanding-and-purpose/ [4] Thinking in Systems: A Primer, Meadows http://www.amazon.com/Thinking-Systems-Donella-HMeadows/dp/1603580557/ref=sr_1_1?s=books&ie=UTF8&qid=1364387371&sr=1-1 [5] Out of the Crisis, Deming http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541157/ ref=sr_1_1?s=books&ie=UTF8&qid=1364387455&sr=1-1 [6] Good to Great, Collins http://www.amazon.com/Good-Great-Companies-Leap-Others/dp/ 0066620996/ref=sr_1_1?s=books&ie=UTF8&qid=1364387591&sr=1-1 [7] The Culture Game: Tools for the Agile Manager, Mezick http://www.amazon.com/Culture-GameTools-Agile-Manager/dp/0984875301/ref=sr_1_1?s=books&ie=UTF8&qid=1364387632&sr=1-1 [8] Steven J. Spear, The High Velocity Edge [9] http://en.wikipedia.org/wiki/Little%27s_law [10] Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, Logan http:// www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321/ref=sr_1_1? s=books&ie=UTF8&qid=1364387685&sr=1-1 [11] http://en.wikipedia.org/wiki/Learning_organization [12] The Fifth Discipline: The Art & Practice of The Learning Organization, Senge http:// www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254/ref=sr_1_1? s=books&ie=UTF8&qid=1364387790&sr=1-1 [13] Small acts of leadership positiveincline.com/index.php/2013/06/small-acts-of-leadership/ [14] Yes we Kanban http://www.agilemanagement.net.php5-19.dfw1-2.websitetestlink.com/resources [15] Stand up meeting, thinking tool, leadership routine http://positiveincline.com/index.php/2013/09/ stand-up-meeting-thinking-tool-leadership-routine/ Kanban through its values @asplake #lkce13
  97. 97. Thank you Special thanks to: Jabe Bloom, Patrick Steyaert, Matthias Jouan, David J Anderson, Dave White, Arne Roock, Bernd Schiffer, Dimitar Bakardzhiev, Greg Brougham, Hermanni Hyytiälä, Janice Linden-Reed, Chris Chan, Zsolt Fabok, Corinna Baldauf, Andy Carmichael, Alex Fedtke, Tom Cagley, Rob Ferguson, Yuval Yeret, Joseph Hurtado, John Miller, Kurt Häusler, Matthias Bohlen, Rodolfo Moeller, Karl Scotland, Mattias Skarin, Alan Shalloway, Pierre Nies, Fred Engel, David Shrimpton, Björn Tikkanen, Simon Thomas, Simon Marcus, Marco Melas, Jon Terry, Maria Alfredéen, Torbjörn Gyllebring, Shridhar Lolla, Jim Sutton, Stephen Parry, Klaus Leopold, Sigi Kaltenecker, Gaetano Mazzanti Photos: Slide14: David J. Anderson & Associates Inc Slide 34: http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPG Slide 35: http://www.nobelweekdialogue.org/?attachment_id=364 Kanban through its values @asplake #lkce13
  98. 98. Homework Ÿ transparency understanding ŸŸbalance agreement ŸŸcollaboration Ÿ respect Ÿ transparency Ÿ balance Ÿ customer focus collaboration Ÿ understanding Ÿ Ÿ flow Ÿ leadership Ÿ agreement Ÿ respect Ÿ customer focus Ÿ flow Ÿ leadership Choose three values for your meldstrong.com profile Kanban through its values @asplake #lkce13

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