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GHOSTS IN THE MACHINE
PEOPLE AND PROCESS ARE ONE
Jim Benson - @ourfounder
Lean Kanban Central Europe
Hamburg Germany
November 4, 2013
WHO AM I AND WHAT DO I SAY?
…blah blah .. Personal Kanban … blah blah food … blah blah people.

@ourfounde

Moduscooperandi.com
WE ARE ALL
GHOSTS IN THE MACHINE
Our Systems Ape Our Pathologies

@ourfounde
r

Moduscooperandi.com
What Does Process Do?
@ourfounde
r

Moduscooperandi.com
PROCESS IS A DESCRIPTION OF …

Actions | Roles | Victory Conditions
@ourfounde
r

Moduscooperandi.com
PROPER PROCESS PROVIDES:

Minimal Constraints | A Shared Story | Response to Market Demands
@ourfounde
r

Moduscooperandi.com
How Do We Create Process Now?
@ourfounde
r

Moduscooperandi.com
WE CREATE PROCESS NOT BY <X> BUT BY <Y>

Evolution |
Frankensteination

@ourfounde
r

Updating |
Sedimentation

Dreams | Fears

Moduscooperandi.com
CHANGE IS “MANAGED”

By Those External to
Creation

@ourfounde
r

Ignoring Obvious
Inefficiencies

Meeting External NonValue-Added Demands
First
Moduscooperandi.com
How to Steward a Process: Ghosts in the Machine
@ourfounde
r

Moduscooperandi.com
Ghosts in the Machine
@ourfounde
r

Moduscooperandi.com
MAN NEED NOT BE DEGRADED
TO A MACHINE
BY BEING DENIED
TO BE A GHOST IN A MACHINE.
~ GILBERT RYLE

@ourfounde
r

Moduscooperandi.com
PROCESS MUST EXPLORE

False Dualism and
Synthesis

@ourfounde
r

Being and Becoming

Self Awareness and Self
Consciousness

Moduscooperandi.com
THE GOAL IS MINDFULNESS

“To manage, one must lead.
To lead, one must understand the work that he
and his people are responsible for.”
~ W. Edwards Deming
@ourfounde
r

Moduscooperandi.com
VISUALIZE COHERENT SYSTEMS

Warts and All | Shared Visualizations | Have the Guts to Learn |
Understanding the Success of the Unsuccessful
@ourfounde
r

Moduscooperandi.com
BELIEVE NOTHING

QUESTION
YOUR
PROCESSES

@ourfounde
r

Moduscooperandi.com
RESPECT FOR PROFESSIONALISM:
EXAMINE THE PROCESS

What would make this process better | smaller | less stressful | less annoying
|faster | more responsive | to provide better feedback.
@ourfounde
r

Moduscooperandi.com
RESPECT FOR PROFESSIONALISM:
EXAMINE THE PEOPLE

What would make you work better | less stressed | less annoyed |faster | more
responsive | able to get better feedback.
@ourfounde
r

Moduscooperandi.com
GHOSTS IN THE MACHINE
PEOPLE ARE THE PROCESS

These value judgments separate us from the system. They unwittingly have
created a false set of dualisms (category mistakes) from which software
development is now trying to escape. Balance is required for a healthy system.
@ourfounde
r

Moduscooperandi.com
“MAN NEED NOT BE DEGRADED TO A MACHINE
BY BEING DENIED TO BE A GHOST IN A
MACHINE. HE MIGHT, AFTER ALL, BE A SORT
OF ANIMAL, NAMELY, A HIGHER MAMMAL.
THERE HAS YET TO BE VENTURED THE
HAZARDOUS LEAP TO THE HYPOTHESIS THAT
PERHAPS HE IS A MAN.”
~ GILBERT RYLE

@ourfounde
r

Moduscooperandi.com
GHOSTS IN THE MACHINE
PEOPLE ARE THE PROCESS

Culture Embodies People | People Embody Culture | Product Embodies Both

@ourfounde
r

Moduscooperandi.com
“WHENEVER THERE IS FEAR,
YOU WILL GET
THE WRONG FIGURES.”

~ DEMING

@ourfounde
r

Moduscooperandi.com
GHOSTS IN THE MACHINE
LIKE PDSA

No Really … Plan it, Do it, Study it, Adjust it.

@ourfounde
r

Moduscooperandi.com
PDSA REQUIRES A MINDFUL CULTURE
AND SYSTEM

Culture Embodies People | People Embody Culture | Product Embodies Both

@ourfounde
r

Moduscooperandi.com
GHOSTS IN THE MACHINE
PEOPLE ARE THE PROCESS AND ARE NON-UNIFORM

Enthusiasts | Skeptics | Bandwagoneers

@ourfounde
r

Moduscooperandi.com
UNIFORMITY IS NEITHER REQUIRED
NOR APPRECIATED

Diversity ensures PDSA | Different People, Filters, Needs | Diversity Helps Breed
and Destroy Robust Ideas
@ourfounde
r

Moduscooperandi.com
MAN NEED NOT BE DEGRADED
TO A MACHINE
BY BEING DENIED
TO BE A GHOST IN A MACHINE.
~ GILBERT RYLE

@ourfounde
r

Moduscooperandi.com
THANK YOU!
JIM BENSON | @OURFOUNDER
http://bookofmonsters.com/tag/frankenstein/

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KICK OUT THE STYLE, BRING BACK THE JAM - HOW TO CREATE A REAL PROCESS (JIM BENSON) - LKCE13

  • 1. GHOSTS IN THE MACHINE PEOPLE AND PROCESS ARE ONE Jim Benson - @ourfounder Lean Kanban Central Europe Hamburg Germany November 4, 2013
  • 2. WHO AM I AND WHAT DO I SAY? …blah blah .. Personal Kanban … blah blah food … blah blah people. @ourfounde Moduscooperandi.com
  • 3. WE ARE ALL GHOSTS IN THE MACHINE Our Systems Ape Our Pathologies @ourfounde r Moduscooperandi.com
  • 4. What Does Process Do? @ourfounde r Moduscooperandi.com
  • 5. PROCESS IS A DESCRIPTION OF … Actions | Roles | Victory Conditions @ourfounde r Moduscooperandi.com
  • 6. PROPER PROCESS PROVIDES: Minimal Constraints | A Shared Story | Response to Market Demands @ourfounde r Moduscooperandi.com
  • 7. How Do We Create Process Now? @ourfounde r Moduscooperandi.com
  • 8. WE CREATE PROCESS NOT BY <X> BUT BY <Y> Evolution | Frankensteination @ourfounde r Updating | Sedimentation Dreams | Fears Moduscooperandi.com
  • 9. CHANGE IS “MANAGED” By Those External to Creation @ourfounde r Ignoring Obvious Inefficiencies Meeting External NonValue-Added Demands First Moduscooperandi.com
  • 10. How to Steward a Process: Ghosts in the Machine @ourfounde r Moduscooperandi.com
  • 11. Ghosts in the Machine @ourfounde r Moduscooperandi.com
  • 12. MAN NEED NOT BE DEGRADED TO A MACHINE BY BEING DENIED TO BE A GHOST IN A MACHINE. ~ GILBERT RYLE @ourfounde r Moduscooperandi.com
  • 13. PROCESS MUST EXPLORE False Dualism and Synthesis @ourfounde r Being and Becoming Self Awareness and Self Consciousness Moduscooperandi.com
  • 14. THE GOAL IS MINDFULNESS “To manage, one must lead. To lead, one must understand the work that he and his people are responsible for.” ~ W. Edwards Deming @ourfounde r Moduscooperandi.com
  • 15. VISUALIZE COHERENT SYSTEMS Warts and All | Shared Visualizations | Have the Guts to Learn | Understanding the Success of the Unsuccessful @ourfounde r Moduscooperandi.com
  • 17. RESPECT FOR PROFESSIONALISM: EXAMINE THE PROCESS What would make this process better | smaller | less stressful | less annoying |faster | more responsive | to provide better feedback. @ourfounde r Moduscooperandi.com
  • 18. RESPECT FOR PROFESSIONALISM: EXAMINE THE PEOPLE What would make you work better | less stressed | less annoyed |faster | more responsive | able to get better feedback. @ourfounde r Moduscooperandi.com
  • 19. GHOSTS IN THE MACHINE PEOPLE ARE THE PROCESS These value judgments separate us from the system. They unwittingly have created a false set of dualisms (category mistakes) from which software development is now trying to escape. Balance is required for a healthy system. @ourfounde r Moduscooperandi.com
  • 20. “MAN NEED NOT BE DEGRADED TO A MACHINE BY BEING DENIED TO BE A GHOST IN A MACHINE. HE MIGHT, AFTER ALL, BE A SORT OF ANIMAL, NAMELY, A HIGHER MAMMAL. THERE HAS YET TO BE VENTURED THE HAZARDOUS LEAP TO THE HYPOTHESIS THAT PERHAPS HE IS A MAN.” ~ GILBERT RYLE @ourfounde r Moduscooperandi.com
  • 21. GHOSTS IN THE MACHINE PEOPLE ARE THE PROCESS Culture Embodies People | People Embody Culture | Product Embodies Both @ourfounde r Moduscooperandi.com
  • 22. “WHENEVER THERE IS FEAR, YOU WILL GET THE WRONG FIGURES.” ~ DEMING @ourfounde r Moduscooperandi.com
  • 23. GHOSTS IN THE MACHINE LIKE PDSA No Really … Plan it, Do it, Study it, Adjust it. @ourfounde r Moduscooperandi.com
  • 24. PDSA REQUIRES A MINDFUL CULTURE AND SYSTEM Culture Embodies People | People Embody Culture | Product Embodies Both @ourfounde r Moduscooperandi.com
  • 25. GHOSTS IN THE MACHINE PEOPLE ARE THE PROCESS AND ARE NON-UNIFORM Enthusiasts | Skeptics | Bandwagoneers @ourfounde r Moduscooperandi.com
  • 26. UNIFORMITY IS NEITHER REQUIRED NOR APPRECIATED Diversity ensures PDSA | Different People, Filters, Needs | Diversity Helps Breed and Destroy Robust Ideas @ourfounde r Moduscooperandi.com
  • 27. MAN NEED NOT BE DEGRADED TO A MACHINE BY BEING DENIED TO BE A GHOST IN A MACHINE. ~ GILBERT RYLE @ourfounde r Moduscooperandi.com
  • 28. THANK YOU! JIM BENSON | @OURFOUNDER