KICK OUT THE STYLE, BRING BACK THE JAM - HOW TO CREATE A REAL PROCESS (JIM BENSON) - LKCE13

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We have canned processes, tools to create processes, and a planet filled with agile and kanban coaches. Is anyone really talking about how real process is made? What goes into real process? How do the people in the process impact their own process? What leads to companies and teams having the awareness to create process themselves? What rules, both social and procedural, apply? Jim Benson will use case studies and client experiences to give an outline for how change can really happen.

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KICK OUT THE STYLE, BRING BACK THE JAM - HOW TO CREATE A REAL PROCESS (JIM BENSON) - LKCE13

  1. 1. GHOSTS IN THE MACHINE PEOPLE AND PROCESS ARE ONE Jim Benson - @ourfounder Lean Kanban Central Europe Hamburg Germany November 4, 2013
  2. 2. WHO AM I AND WHAT DO I SAY? …blah blah .. Personal Kanban … blah blah food … blah blah people. @ourfounde Moduscooperandi.com
  3. 3. WE ARE ALL GHOSTS IN THE MACHINE Our Systems Ape Our Pathologies @ourfounde r Moduscooperandi.com
  4. 4. What Does Process Do? @ourfounde r Moduscooperandi.com
  5. 5. PROCESS IS A DESCRIPTION OF … Actions | Roles | Victory Conditions @ourfounde r Moduscooperandi.com
  6. 6. PROPER PROCESS PROVIDES: Minimal Constraints | A Shared Story | Response to Market Demands @ourfounde r Moduscooperandi.com
  7. 7. How Do We Create Process Now? @ourfounde r Moduscooperandi.com
  8. 8. WE CREATE PROCESS NOT BY <X> BUT BY <Y> Evolution | Frankensteination @ourfounde r Updating | Sedimentation Dreams | Fears Moduscooperandi.com
  9. 9. CHANGE IS “MANAGED” By Those External to Creation @ourfounde r Ignoring Obvious Inefficiencies Meeting External NonValue-Added Demands First Moduscooperandi.com
  10. 10. How to Steward a Process: Ghosts in the Machine @ourfounde r Moduscooperandi.com
  11. 11. Ghosts in the Machine @ourfounde r Moduscooperandi.com
  12. 12. MAN NEED NOT BE DEGRADED TO A MACHINE BY BEING DENIED TO BE A GHOST IN A MACHINE. ~ GILBERT RYLE @ourfounde r Moduscooperandi.com
  13. 13. PROCESS MUST EXPLORE False Dualism and Synthesis @ourfounde r Being and Becoming Self Awareness and Self Consciousness Moduscooperandi.com
  14. 14. THE GOAL IS MINDFULNESS “To manage, one must lead. To lead, one must understand the work that he and his people are responsible for.” ~ W. Edwards Deming @ourfounde r Moduscooperandi.com
  15. 15. VISUALIZE COHERENT SYSTEMS Warts and All | Shared Visualizations | Have the Guts to Learn | Understanding the Success of the Unsuccessful @ourfounde r Moduscooperandi.com
  16. 16. BELIEVE NOTHING QUESTION YOUR PROCESSES @ourfounde r Moduscooperandi.com
  17. 17. RESPECT FOR PROFESSIONALISM: EXAMINE THE PROCESS What would make this process better | smaller | less stressful | less annoying |faster | more responsive | to provide better feedback. @ourfounde r Moduscooperandi.com
  18. 18. RESPECT FOR PROFESSIONALISM: EXAMINE THE PEOPLE What would make you work better | less stressed | less annoyed |faster | more responsive | able to get better feedback. @ourfounde r Moduscooperandi.com
  19. 19. GHOSTS IN THE MACHINE PEOPLE ARE THE PROCESS These value judgments separate us from the system. They unwittingly have created a false set of dualisms (category mistakes) from which software development is now trying to escape. Balance is required for a healthy system. @ourfounde r Moduscooperandi.com
  20. 20. “MAN NEED NOT BE DEGRADED TO A MACHINE BY BEING DENIED TO BE A GHOST IN A MACHINE. HE MIGHT, AFTER ALL, BE A SORT OF ANIMAL, NAMELY, A HIGHER MAMMAL. THERE HAS YET TO BE VENTURED THE HAZARDOUS LEAP TO THE HYPOTHESIS THAT PERHAPS HE IS A MAN.” ~ GILBERT RYLE @ourfounde r Moduscooperandi.com
  21. 21. GHOSTS IN THE MACHINE PEOPLE ARE THE PROCESS Culture Embodies People | People Embody Culture | Product Embodies Both @ourfounde r Moduscooperandi.com
  22. 22. “WHENEVER THERE IS FEAR, YOU WILL GET THE WRONG FIGURES.” ~ DEMING @ourfounde r Moduscooperandi.com
  23. 23. GHOSTS IN THE MACHINE LIKE PDSA No Really … Plan it, Do it, Study it, Adjust it. @ourfounde r Moduscooperandi.com
  24. 24. PDSA REQUIRES A MINDFUL CULTURE AND SYSTEM Culture Embodies People | People Embody Culture | Product Embodies Both @ourfounde r Moduscooperandi.com
  25. 25. GHOSTS IN THE MACHINE PEOPLE ARE THE PROCESS AND ARE NON-UNIFORM Enthusiasts | Skeptics | Bandwagoneers @ourfounde r Moduscooperandi.com
  26. 26. UNIFORMITY IS NEITHER REQUIRED NOR APPRECIATED Diversity ensures PDSA | Different People, Filters, Needs | Diversity Helps Breed and Destroy Robust Ideas @ourfounde r Moduscooperandi.com
  27. 27. MAN NEED NOT BE DEGRADED TO A MACHINE BY BEING DENIED TO BE A GHOST IN A MACHINE. ~ GILBERT RYLE @ourfounde r Moduscooperandi.com
  28. 28. THANK YOU! JIM BENSON | @OURFOUNDER
  29. 29. http://bookofmonsters.com/tag/frankenstein/

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