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Digital market transformation forces organizations to cope with challenges in SMART-picking of future options from idea-pools in a CUSTOMER-Kanban environment. In order to stay fit-for-purpose (F4P) appropriate services need a market-fitting design, implementation, and service-delivery meeting expectation-levels set by customers and other stakeholders. In VUCA-environments often getting to the right choice proves demanding not only to Service Request Managers, but also for seasoned Sr. Leaders on C-level.
The technique referred to in this session was developed in recent years and evolutionary adjusted to fit various business contexts ranging from turn-around situations, wide-range applicability in high-tech SW- development, and also including XXL-scale programs for SW-implementation & roll-out. Its major contribution is an agnostic approach to addressing VUCA-characteristics in option-pools thereby allowing effective pick & structured processing of items to be pulled into DISCOVERY-procedures (which sometimes already impose major capacity-commit on knowledgable individuals running the evaluations) – the method massively leverages visualization techniques and therefore nicely fits Kanban-principles.