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Dealing with difficult people

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Dealing with difficult people

  1. 1. Dealing with Difficult People
  2. 2. Objectives <ul><li>Identify types of difficult people </li></ul><ul><li>Analyze approaches to handling them </li></ul><ul><li>Practice new methods of controlling situations </li></ul>
  3. 3. Activity <ul><li>Write down three types of people who are difficult for you to deal with. </li></ul><ul><li>How do you react to them? </li></ul><ul><li>What do you say and do? </li></ul><ul><li>What are you thinking? </li></ul>
  4. 4. Types of Difficult People <ul><li>Sherman tank </li></ul><ul><li>Sniper </li></ul><ul><li>Exploder </li></ul><ul><li>Indecisives </li></ul><ul><li>Complainer </li></ul><ul><li>Negativist </li></ul><ul><li>Silent clam </li></ul><ul><li>Know-it-all bulldozer </li></ul><ul><li>Superagreeable </li></ul>
  5. 5. Handling Difficult People in Meetings <ul><li>Over participants </li></ul><ul><li>Under participants </li></ul><ul><li>Anti participants </li></ul><ul><li>Others </li></ul>
  6. 6. Over Participants <ul><li>Talks too much </li></ul><ul><li>Overly helpful </li></ul><ul><li>Rambler </li></ul>
  7. 7. Case Study Overparticipant
  8. 8. Under Participants <ul><li>Reserved, shy </li></ul><ul><li>Listener </li></ul><ul><li>Bored with everything </li></ul><ul><li>Old timer </li></ul><ul><li>Non-cooperator </li></ul>
  9. 9. Case Study Under participant
  10. 10. Anti Participants <ul><li>Arguer </li></ul><ul><li>Obstinate </li></ul><ul><li>Off the beam </li></ul><ul><li>Griper </li></ul><ul><li>Injecter </li></ul>
  11. 11. Case Study Anti participant
  12. 12. Others <ul><li>Side conversations </li></ul><ul><li>Poor choice of words </li></ul><ul><li>Definitely wrong idea </li></ul><ul><li>Personal conflict </li></ul><ul><li>Asks for leader’s opinion </li></ul>
  13. 13. Case Study Other types
  14. 14. Nonfunctional Behaviors in Meetings <ul><li>Aggression </li></ul><ul><li>Blocking </li></ul><ul><li>Self-confessing </li></ul><ul><li>Competing </li></ul><ul><li>Seeking sympathy </li></ul><ul><li>Seeking sympathy </li></ul><ul><li>Special pleadings </li></ul><ul><li>Horsing around </li></ul><ul><li>Seeking recognition </li></ul><ul><li>Withdrawal </li></ul>
  15. 15. Questions?

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