Quality Management
           Program
          Webinar Presentation
               September 9, 2010
Quality Management Program Profile
    Quality Review
    Definition of a Process
    Understanding Productivity
    Chang...
Quality Review
    Everyone has an opinion about quality.
    What does quality mean to the employee?
    What is the empl...
Definition of a Process
    Development of a specific, repeatable and measureable
    system.
    Examine the input of bot...
Understanding Productivity
    Inputs to measuring results of work – capital, equipment,
    labour and delivery.
    Role...
Change Management
    Understanding employee development, improvement and
    growth.
    Adapt to changing customer requi...
Focus on Management
    Role of Management – active and visible presence.
    Responsibilities of the management team – pr...
Lean Practices and Strategies
    Acquaint employees with lean practices.
    Encourage employee to perform all tasks corr...
Introduction to Six Sigma
    Train employees to continually improve service or
    production model.
    Empowered employ...
Quality Tools and Concepts
 Plan-Do-Check-Act Cycle
 Quality Disciplines
 Basic Methods of Checking
 Consequences of Error...
Tools for Understanding a Process
 Components of a Process – Supplier, Input, Process,
 Output, and Customer.
 Organizatio...
Productivity Tools
 Goals and Objectives of Brainstorming –ensure clearly
 defined goals -- SMART
 Brainstorming for Produ...
Change Concepts
 Role of Leadership
 Agent of Change – Requirements and Roles
 Evaluation of Team Readiness for Change
 Ov...
Prerequisites of Management Focus
 Develop a Set of Directives
 How to Build Cohesion
 Management Focus Survey
 Management...
Lean Practices and Strategies
 Flow Production
 Core Elements of a Lean System
 Lean Manufacturing Vision
 Eight Types of ...
Introduction to Six Sigma
 Cost of Quality
 Tapping into the Voice of the Customer
 Quality of Customer Information
 Trans...
Final Comments and Questions

          E-Zsigma (Canada) Inc.
        One Dundas St W, suite 2500
                Toronto...
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Quality Managment Program

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There are several different "Quality" initiatives available however how do you know what to choose? This course is designed to give you a general overview of Quality Improvement strategies.

e-Zsigma is Canada’s leader in Six Sigma and Lean Enterprise coaching and deployment. Our completely integrated program of in-class and e-learning training, tools, methodology and technology enables you to rapidly customize and implement a quality improvement system and strategy that delivers the results that your Hospital and clients demand.

Our team of world class instructors and practitioners combined with our experience in Healthcare makes e-Zsigma your first choice for Six Sigma and Lean Enterprise strategies.

e-Zsigma is a Canadian based Management Consultancy, specializing in Lean Six Sigma, Project Management, and Supply Chain.http://www.e-zsigma.com

e-Zsigma is the Sponsor for the Canadian Society for Quality http://www.linkedin.com/groups/Canadian-Society-Quality-4233535

e-Zsigma is a partner of the International Standard for Lean Six Sigma (ISLSS) and Manager of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987

Follow e-Zsigma Company on LinkedIn http://www.linkedin.com/company/1017597 where you will find a list of our Lean Six Sigma Training and Certification Classes, both online and onsite.

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Quality Managment Program

  1. 1. Quality Management Program Webinar Presentation September 9, 2010
  2. 2. Quality Management Program Profile Quality Review Definition of a Process Understanding Productivity Change Management Focus on Management Lean Practices and Strategies Introduction to Six Sigma 2 e-Zsigma (Canada) Inc. September 9, 2010
  3. 3. Quality Review Everyone has an opinion about quality. What does quality mean to the employee? What is the employee’s role in providing a quality product? How does the employee know that he has done a good job? Impact of product requirements, work instructions, procedures, and standards. 3 e-Zsigma (Canada) Inc. September 9, 2010
  4. 4. Definition of a Process Development of a specific, repeatable and measureable system. Examine the input of both the supervisor and employee in setting up a job. Identify the building blocks of developing, implementing, and adhering to a process. Understanding the need to deliver the product on time and schedule. 4 e-Zsigma (Canada) Inc. September 9, 2010
  5. 5. Understanding Productivity Inputs to measuring results of work – capital, equipment, labour and delivery. Role of labour and management to achieve desired success – motivated employee, effective supervision, systematic planning; and timely execution. Relationship between productivity and continuous improvement. 5 e-Zsigma (Canada) Inc. September 9, 2010
  6. 6. Change Management Understanding employee development, improvement and growth. Adapt to changing customer requirements, manufacturing goals, sales and marketing strategies, and innovation. Facilitating change and embracing new ways of accomplishing tasks. 6 e-Zsigma (Canada) Inc. September 9, 2010
  7. 7. Focus on Management Role of Management – active and visible presence. Responsibilities of the management team – provide leadership and direction. Demonstrate the correct behaviours. Engage the work force in problem resolution and defect prevention. 7 e-Zsigma (Canada) Inc. September 9, 2010
  8. 8. Lean Practices and Strategies Acquaint employees with lean practices. Encourage employee to perform all tasks correctly and efficiently the first time and every time. Ability to recognize and eliminate waste in the production system. Provide skill set to improve production techniques and reduce total cost. 8 e-Zsigma (Canada) Inc. September 9, 2010
  9. 9. Introduction to Six Sigma Train employees to continually improve service or production model. Empowered employees introduce positive change – skill- set, experience, training, and support. Identify repetitive processes and increase overall performance. 9 e-Zsigma (Canada) Inc. September 9, 2010
  10. 10. Quality Tools and Concepts Plan-Do-Check-Act Cycle Quality Disciplines Basic Methods of Checking Consequences of Error Deming’s 14 Points Deming’s Seven Deadly Sins Work Group Empowerment 10 e-Zsigma (Canada) Inc. September 9, 2010
  11. 11. Tools for Understanding a Process Components of a Process – Supplier, Input, Process, Output, and Customer. Organizational vs. Process Focus Prerequisites for Process Improvement Process Customers Process Measurements – Effectiveness, Efficiency, and Adaptability. Process Mapping Symbols Roadmap for Process Improvement 11 e-Zsigma (Canada) Inc. September 9, 2010
  12. 12. Productivity Tools Goals and Objectives of Brainstorming –ensure clearly defined goals -- SMART Brainstorming for Productivity – identify steps that add value to customer; empowered role of employees; potential roadblocks. Problem Solving – 8 Discipline Report Benchmarking – identify target area; plan for data and assessment; implement and evaluate plan; and measure results. 12 e-Zsigma (Canada) Inc. September 9, 2010
  13. 13. Change Concepts Role of Leadership Agent of Change – Requirements and Roles Evaluation of Team Readiness for Change Overcoming the Resistance to Change Organizational Characteristics Supporting Change and Innovation 13 e-Zsigma (Canada) Inc. September 9, 2010
  14. 14. Prerequisites of Management Focus Develop a Set of Directives How to Build Cohesion Management Focus Survey Management Responsibility Facilitate Continual Improvement of Quality Management System Evaluate Current Performance 14 e-Zsigma (Canada) Inc. September 9, 2010
  15. 15. Lean Practices and Strategies Flow Production Core Elements of a Lean System Lean Manufacturing Vision Eight Types of Waste Keys to Workplace Organization Preventive Maintenance Quality Process Sheets Benefits of Error Proofing 15 e-Zsigma (Canada) Inc. September 9, 2010
  16. 16. Introduction to Six Sigma Cost of Quality Tapping into the Voice of the Customer Quality of Customer Information Translating VOC to CTQ Requirements Six Sigma Methodology – DMAIC Model Computing the Cost of Quality Sources of Variation Benefits of Enhanced Productivity 16 e-Zsigma (Canada) Inc. September 9, 2010
  17. 17. Final Comments and Questions E-Zsigma (Canada) Inc. One Dundas St W, suite 2500 Toronto, ON www.e-zsigma.com sales@e-zsigma.com O: 416.593.8026 F: 416.204.1939 Thank you for joining us today! 17 September 9, 2010 e-Zsigma (Canada) Inc.

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