Service delivery

316 views

Published on

Ivy Tech Community College
Early Alert

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
316
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Ivy Tech Community College of Indiana is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools (312-263-0456). The college has also earned other regional accreditations.
  • Just approved change in status of some sites to be designated as independent campuses, making the total 30.
  • Service delivery

    1. 1. SOCIAL SERVICE DELIVERYSYSTEM ANALYSIS:IVY TECH COMMUNITYCOLLEGE & THE EARLY ALERTPROGRAM Elizabeth Schunn Ball State University Spring 2012
    2. 2. Mission:Vision: Ivy Tech Community College prepares Indiana residents to learn, live, andChangin work in a diverse and globallyg Lives, competitive environment by deliveringMaking professional, technical, transfer, andIndiana lifelong education. Through itsGreat affordable, open-access education and training programs, the College enhances the development of Indiana’s citizens and communities and strengthens its economy.
    3. 3. Accelerating GreatnessST  Strategy 1: Ensure That StudentsRA Achieve Their Educational GoalsTE  Strategy 2: Ensure That IndianaGIC Citizens, Workforce, And Businesses AreP Globally CompetitiveLA  Strategy 3 Ensure Optimal Quality AndN Efficiencies Statewide201  Strategy 4: Ensure An Adequate And3 Sustainable Resource Base
    4. 4. Ivy Tech Community CollegeIn the 2010-11 school year…in Indiana… East Central Region There were 174,806  There were 13,077 students. students. In 14 regions  Anderson, Muncie, and Marion On 30 campuses  New Castle & And more than 150 Portland smaller programs and “sites” not concentrations designated as statewide campuses.
    5. 5. A Brief History… The East Central Region was commissioned in April of 1968 and its first full-time programs began in the fall of 1969 at a near downtown industrial building. Running out of space, the college picked up 15,000 acres of land and a 15,000 square foot telephone company building in an industrial park on Cowan Road in 1973 at a sheriff’s sale. The Muncie campus has remained at the same site, adding and expanding buildings and programs along the way to keep pace with its growth. The region expanded its operation to Anderson and New Castle in 1976 and to Marion in 1978. (Wingrove, 2012)
    6. 6. Commerc State Board of e, Trustees Agricultur President of Ivy Tech e, Labor, Regiona Education l , Advisory Business, Chancellor Board and two At Large Vice Chancellor of Academic Affairs Vice Chancellor of Student Affairs Vice ViceChancellor ChancellorAnderson Marion Anderso Muncie n Marion Ivy Tech Community College Region 6
    7. 7. Vice Chancellor of Academic Vice Chancellor of Student Affairs AffairsPublic & *Registrar and Bursar’sSocial Officesservices, Deans of each Admissions , registrationEducation, School and student records,Business, multicultural affairs,Technology career services,… academic advising, Department/ student life,Human disability support ProgramServices, services, judicial affairs, ChairsCriminal retention/studentJustice, Advisors success, and counselingParalegal, Full and services.Hospitality… Part Time Faculty Unlike Academic Affairs, Student affairs doesn’t have an easy to understand flow chart. It is a list of Student departments and programs under Success their supervision. Regional Vice Chancellors
    8. 8. Clients Your typical community college student is a non-traditional student with a family. They often work, though in the current economy many do not. They are often single parents and many in live poverty. As many as 70% need remediation before they are ready for college level courses (Indiana Commission for Higher Education, 2008)
    9. 9. Trends… in financial aidChanges in  No longer based on enrollmentfinancial aidhave had a  Limited number of coursetremendousaffect on withdrawshow thefaculty, staff,  Limited number of attempts toandadministratio pass a classn interactwith  Limited number of appealsstudents. Focused on goal setting, taking responsibility for education, retention, and completion. Looking at multiple ways of measuring success.
    10. 10. Student Success Interventions Mandatory New Student Orientation Cannot schedule first semester classes without meeting with SSA Student Success Assistant IVYT 101 & 120  Required to meet with Advisor in the first semester  IAP~ Individual Academic Plan Early Alert Academic Support, Tutoring, the Writing Center
    11. 11. Services Disability Services  Documented within the last 3 years.  Student responsible for requesting services Academic Support Center  Technology help  Proctored exams Tutoring Center  Math, English, Science  Tutoring workshops
    12. 12. Early Alert ClientsStudents in danger of failing classes for variousacademic and non academic reasons.The current process…Referred by instructor.Information retrieved from source at regular intervals.Attempt to contact twice by phone.When contact is made, information aboutbarriers to success is gathered andreferrals are made.
    13. 13. Funding The Early Alert Program was a side project for several staff until recently when Perkins Grant funds were allocated to hire a coordinator for the project. The Perkins Grant is used by colleges and universities primarily to fund programs and initiatives geared at improving student success.
    14. 14. Trends… in policy The economy has always had an impact on Ivy Tech, as communities grow and new businesses get started the college has been the most affordable and efficient way to train new employees. In the same way, factory closures create an influx of displaced workers to be trained in a variety of fields. Ivy Tech offers many courses and degree programs, but they developed those programs over time in response to the needs of the community.
    15. 15. The role of community colleges Started out as a technical and vocational training college. Manufacturing was thriving and skills not education was the focus. Commission of Higher Education asked Vincennes University to partner with Ivy Tech. Now recognized as a leader in the field and asked to participate in the White House Summit on Community Colleges in October of 2010.
    16. 16. Diversity While not necessarily diverse in the traditional sense of the word Ivy Tech students are much more representative of the diversity in the communities they serve because they come to the college for a variety of reasons.
    17. 17. Ivy Tech Community College Strengths Once contact is made it is not difficult to determine what the needs are and how to best serve the student. The resources are there and not difficult to access. It provides the opportunity for a supportive working relationship. It is also good that the people making these phone calls are in an advising role and already knowledgeable about the services available.
    18. 18. Ivy Tech’s Student needs The needs that are unmet for the student body as a whole are general mental health. Simple coping strategies and opportunities to talk in small groups about common problems would be helpful, especially for those whose family/friends aren’t in school or haven’t been for a long time.
    19. 19. Early Alert Evaluation Is a summary is about a page and a half and includes: total responses, repeat students, actual number of students reported, number of students reported more than once, number of students reported per course, top 3 courses with the most reports, current status, and observations which includes the top 3 reasons for difficulties.
    20. 20. Outcomes… http://www.ivytech.edu/why-ivy-tech/student- success.html
    21. 21. Early Alert ImprovementStrategy Set goals and objectives, measure and report measurable outcomes. Faculty training on Early Alert so that more instructors will make referrals. Include note in syllabus about program with contact information so student can self refer and access resources. First contact by email (and alternate email) with a link for students to provide information. First follow up by phone and 2nd and 3rd by email at the end of the semester and beginning of the next.
    22. 22. References Abbot, G. ( February, 2012) Interview with Chef “Gooey” Early Alert & Student Success. Course Catalog 2011-2012. (p.60) http://wwwiivytech.edu/academics/11-12CourseDescriptions.pdf Chesterfield, G. (February 2012) Interview with the Chancellor: State and Region 6 Organizational Structures. Center for Community College Student Engagement (2012) About the Center http://www.ccsse.org/center/ Indiana Commission for Higher Education. (2008). Reaching Higher: Strategic Initiatives for Higher Education in Indiana. Indianapolis, In. Institutional Research. (2011). Ivy Tech Community College: Annual Unduplicated Headcount Enrollment. [Data file]. Retrieved from http://www.ivytech.edu/institutional- research/enrollment/FINAL_10-11_headcount.pdf Institutional Research. (2011). 2011 ACT Student Opinion Survey: Diversity at Ivy Tech. (P. 35) [Data file]. Retrieved from http://www.ivytech.edu/institutional- research/survey/2011_ACT_Full_Report_Final.pdf McFalls, M. (February 2012). Interview with Academic Support Assistant: Needs of and Services for the Student Population. Scott, L. (2012). Interview with Disability Services Coordinator: Services and Student Population Progress Report (January 2012) Progress toward Accelerating Greatness: Changing Lives, Making Indiana Great http://www.ivytech.edu/acceleratinggreatness Reeder, E. (January 2012) Interview with the Chair of the Human Services Program: Student Population, Attendance, and Human Services Program.

    ×