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October 2012 Unitedhealth Presentation

Pictures are global and transcend words. They carry metaphors, symbols and meaning beyond the written word. Capturing ideas with images takes less time than reading text or verbalizing ideas, and making drawings helps you tell stories more effectively.

Visual thinking can help you make sense of complexity, help find patterns and surface critical issues, help make faster, better decisions, and help you take action and do ‘good’ for your business.

In order to get comfortable with the skill of visual thinking, we need to build confidence in drawing ability for those with no experience, help people develop a personal toolbox of sketching shortcuts, promote and encourage visual thinking as a useful tool at the desk and in the conference room.

The goal is to move from “let’s THINK out loud” to “let’s VISUALLY THINK out loud” as a way to brainstorm, collaborate and innovate together in the workplace.

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October 2012 Unitedhealth Presentation

  1. 1. “VISUAL  THINKING”    Presenter:   Sponsor:  LIZ BUROW  Liz  Burow       www.about.me/lizburow Russell  C.  Petrella,  Ph.D.  –    hlw Studio  Burlix   @burlix UnitedHealthcare,   President,  www.hlw.com eburow@hlw.com Community  &  State    
  2. 2. ICE BREAKER EXERCISE!
  3. 3. INTRO
  4. 4. “ Creating high- performance work environments that: Function for the people who live and work in them. ”INTRO
  5. 5. “ Making meaningful solutions for people begins with a deep understanding of their needs. ”INTRO
  6. 6. SO, WHY ARE WE HERE TODAY?INTRO
  7. 7. COLLABORATIVE SPACE + COLLABORATIVE CULTURE = INNOVATIVE IDEASINTRO
  8. 8. WHY VISUAL THINKING? BENEFIT– SHOW NON-LINEAR RELATIONSHIPS, ENCOURAGE HOLISTIC THINKING
  9. 9. WHY VISUAL THINKING? BENEFIT: IMPROVES QUALITY AND SPEED OF IDEATION AND PROBLEM SOLVING, MAKE IDEAS TANGIBLE
  10. 10. WHY VISUAL THINKING? BENEFIT: LOWER BARRIER FOR ENTRY, PARTICIPATORY CONVERSATIONAL
  11. 11. WHY VISUAL THINKING? BENEFIT: DECREASE TIME IT TAKES TO EXPLAIN AND UNDERSTAND AN IDEA, BETTER COORDINATED
  12. 12. WHY IS IT HARD TO GET STARTED? PEOPLE THINK DRAWING IS A SKILL FOR ARTISTS. IF YOU CAN”T DRAW LIKE AN ARTIST, THEN YOU PROBABLY SHOULDN’T”T BE DOING IT.
  13. 13. WHY IS IT HARD TO GET STARTED? PEOPLE THINK IT’S: TOO COMPLICATED CAN’T DO IT TAKES TOO MUCH TIME NOT USEFUL DON’T KNOW HOW DIDN’T EVEN THINK TO TRY
  14. 14. THE OPPORTUNITY: START THINKING ABOUT DRAWING AS A WAY TO THINK
  15. 15. LET’S MOVE FROM: “I’M JUSTBLAH BLAH BLAH THINKING BLAH BLAH OUT LOUD BL AH BLAH HERE” BLAH BLAH BLAH BLAH
  16. 16. AND MOVE TOWARDS: “I’M JUSTBLAH BLAH THINKING BLAH VISUALLY OUT LOUD BLAH HERE” BLAH BLAH BLAH
  17. 17. VISUAL THINKING:SPACE & TOOLSCULTURE & PROTOCOLSSKILL & METHODS
  18. 18. VISUAL THINKING:SPACE & TOOLSCULTURE & PROTOCOLSSKILL & METHODS
  19. 19. OPEN MEETING OWN ENCLOSED MEET TOUCH-D ING (4PPL) WORKS TATION SMALL -DOWN - TOUCHVISUAL THINKING CAN HAPPEN IN AVARIETY OF SETTINGS, ON A VARIETYOF SURFACES AT A VARIETY OF CAFEDIFFERENCE SCALES.SPACE & TOOLS
  20. 20. post-its Post-it Self-Stick Easel Pad markers 1/2inch foamcore boards (4ftx8ft) and push pins VISUAL THINKING CAN HAPPEN EVERY- WHERE, USING A VARIETY OF DEVICES & TOOLS...from LOW TECH... paper & paper napkins brown paper roll sketchbookSPACE & TOOLS
  21. 21. VISUAL THINKING CAN HAPPEN EVERY- WHERE, USING A VARIETY OF DEVICES & TOOLS...from LOW TECH...SPACE & TOOLS
  22. 22. screensharing apps device apps- paper53 VISUAL THINKING CAN HAPPEN EVERY- WHERE, USING A VARIETY OF DEVICES & TOOLS...from LOW TECH...to HIGH TECHScreensharing apps Smart Phone photographySPACE & TOOLS
  23. 23. VISUAL THINKING:SPACE & TOOLSCULTURE & PROTOCOLSSKILL & METHODS
  24. 24. VISUAL THINKING IS ANACTIVITY, NOT A TALENT.NOTHING IS PRECIOUS ANDEVERYONE IS ENCOURAGED TOPARTICIPATE! ENCOURAGE DRAW IDEAS, “ADDING ON” NOT PRETTY PICTURES ASSIGN A VISUAL NOTE 1) TAKER TO MAKE IT FACILITATE TOGETHERCULTURE & PROTOCOLS
  25. 25. VISUAL THINKING HELPS PEOPLEQUICKLY EXPLAIN THEIR IDEAS. 2) SHARE OUT SESSIONSCULTURE & PROTOCOLS
  26. 26. VISUAL THINKING CAN HELP MAKE IDEASTANGIBLE, HELP REGISTER PRIORITIES, CREATEA PLATFORM FOR FEEDBACK, MAKE SENSE OFCOMPLEXITY. 3) IDEA POSTERS- PIN-UP, LEAVE AROUND AND ASK FOR FEEDBACKCULTURE & PROTOCOLS
  27. 27. VISUAL THINKING:SPACE & TOOLSCULTURE & PROTOCOLSSKILL & METHODS
  28. 28. HOW?: DRAW LIKE A CAVEMAN USE LEARN FROM SYMBOLS/ FAILURE/ ICONS/ SURVIVAL/ SIMPLE LANGUAGE ADAPTIVE MAKE IT LOW TECH/ CULTURAL/ USE RITUAL/ SHORTCUTS SPATIAL
  29. 29. VISUAL THINKINGMETHOD:SHOW APROBLEM,OBSTACLE,EXISTING STATE. 1) DRAW THE PROBLEM STATEMENTSKILL & METHOD
  30. 30. VISUAL THINKINGMETHOD: MANAGE EXPECTATIONS. 2) VISUAL AGENDASKILL & METHOD
  31. 31. VISUAL THINKINGMETHOD:MAP THELANDSCAPE. STARTWITH THE BIG IDEAIN THE MIDDLE,AND THEN WORKOUTWARD. 3) MIND MAPPING DIAGRAMSKILL & METHOD
  32. 32. VISUAL THINKING METHOD:MAP THE PROCESS. SHOW WHERE YOUARE AND WHERE YOU WANT TO BE,AND HOW TO GET THERE. 4) ACTION PLAN POSTERSKILL & METHOD
  33. 33. VISUAL THINKING METHOD:TELL A STORY. CREATE ANARRATIVE THAT EXPLAINSTHE PROBLEM/SOLUTION OROBSTACLE/OPPORTUNITY.5)STORYBOARDINGSKILL & METHOD
  34. 34. IN OTHERWORDS...SKETCHING IS SOMETHING EVERYONECAN DO, AND SHOULD!IN SUMMARY
  35. 35. IN OTHERWORDS...1) MAKE DRAWING A PART OF YOURDAILY LIFE. USE YOUR SPACE TOHELP YOU VISUALLY THINK ANDCOMMUNICATE IDEAS.IN SUMMARY
  36. 36. IN OTHERWORDS...2) BUILD A CULTURE WHEREVISUALLY THINKING IS SUPPORTED.IN SUMMARY
  37. 37. IN OTHERWORDS...3) PRACTICE PRACTICE PRACTICE!!TO BUILD MUSCLE MEMORY SO YOUARE COMFORTABLE SKETCHINGFOR YOURSELF AND OTHERS.IN SUMMARY
  38. 38. IN OTHER Pictures are global and transcend words. They carry metaphors,WORDS... symbols and meaning beyond the written word. Capturing ideas with images takes less time than reading text or verbalizing ideas, and making drawings helps you tell stories more effectively. Visual thinking can help you make sense of complexity, help find patterns and surface critical issues, help make faster, better decisions, and help you take action and do ‘good’ for your business. In order to get comfortable with the skill of visual thinking, we need to build confidence in drawing ability for those with no experience, help people develop a personal toolbox of sketching shortcuts, promote and encourage visual thinking as a useful tool at the desk and in the conference room. The goal is to move from “let’s THINK out loud” to “let’s VISUALLY THINK out loud” as a way to brainstorm, collaborate and innovate together in the workplace. --Liz BurowIN SUMMARY
  39. 39. VISUAL THINKING:LEARN MORE!!A WHOLE NEW MINDby Daniel Pink www.VIZTHINK.COM On-line community for Visual Thinking THE BACK OF THE NAPKIN by Dan RoamIN SUMMARY
  40. 40. THANK www.about.me/lizburow YOU!LIZ BUROWhlw @burlixwww.hlw.com eburow@hlw.com

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