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Story Mapping in Depth

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Arlen Bankston
Keep Austin Agile 2015

Published in: Business

Story Mapping in Depth

  1. 1. Story Mapping in Depth Arlen Bankston
  2. 2. Meet your Speaker Arlen Bankston • Co-Founder of LitheSpeed, LLC • User experience & product development background • 15 years of Agile experience • Lean Six Sigma Master Black Belt, Certified Scrum Trainer • Entrepreneur, Trainer, Consultant, Coach, Writer, Designer 2
  3. 3. Agenda • What is Story Mapping? • Stories of Story Mapping • How is a Story Map Created? • The Story Mapping Experience
  4. 4. What is Story Mapping?
  5. 5. The Problems with Flat Backlogs Traditional Product Backlogs are flat; a prioritized list. Great for answering “what do we do next?” Not so great for: • Collaborative building & inspection • Seeing how everything fits together • Balancing a view of user-valued features with the need for iteration-size stories • Planning coherent value-based releases 5
  6. 6. Product Backlogs suck at showing the Big Picture Stuff More Stuff Even more Stuff 6
  7. 7. Stakeholders are interested in Releases over Sprints Release Sprint Inspect and adapt Satisfy business goals 7
  8. 8. A Broader View – Story Maps 8 • Minimize the time needed to access patient records • Minimize the customer inputs necessary to access patient records Night Nurse Robin Robin leaves for work at 6pm, after sleeping during the day. She works a 7pm- 7am shift in Labor & Delivery, caring for prospective mothers and their babies. Complex computer apps make Robin grumpy. User Goals Persona Epics Workflow Sequence Priority Features & User Stories Access record Review history Provide Nurse ID Search records Provide Patient ID Sort records Filter records Update record View history Add comment Search history Enter updates Referenc e validation Notify of updates Medical Referenc e Search reference Add comment Release Boundary
  9. 9. User Stories Business Goals: Outcome Product Goals: Output Product / Project Marketable Feature Sets Product Vision or Unique Value Prop. Product Backlog Story Map with Releases Business Vision How Story Maps fit into Agile Planning 9Thanks to Xebia for this visualization.
  10. 10. Layers of Planning 10 “Now View” Iteration / Sprint What specifically will we build? User Stories & Scenarios Story Map How will this Sprint move us toward release objectives? Sprint Plan Development Tasks “Pre View” Release What subset of business objectives will each release achieve? Release Plan Story Map What user constituencies will the release serve? Personas, Stakeholders What general capabilities will the release offer? Epics, FeaturesProduct / Project What business objectives will the product fulfill? Product Roadmap Product Goals Product Charter / Lean Canvas Unique Value Proposition How can we release value incrementally? Release Roadmap Story Map “Big View” Product Portfolio What is our mix of products? Product Visions Integrated Roadmap Story Map
  11. 11. Stories of Story Mapping
  12. 12. Mobile application at a Weather Product Company Whiteboards can work well, but make them big; your canvas scopes your planning!
  13. 13. Butcher paper is handy for its size and portability.
  14. 14. Story Mapping for a University IT Application Connecting stakeholders across silos in an open forum can reveal hidden agendas.
  15. 15. Story Mapping for an Analytics Application Some entire feature sets were unneeded for initially targeted user groups.
  16. 16. Planning to launch an Agile Working Group at a large sporting goods company.
  17. 17. | © 2010 Axway | All rights reserved. 17 Project Portfolio Planning
  18. 18. | © 2010 Axway | All rights reserved. 18 • Align and connect multiple product backlogs • Assess Architectural & Marketing themes simultaneously
  19. 19. Coarse grained estimation, prioritization, & team allocation on the map for release planning.
  20. 20. An ongoing visual management system for your product. Use the story map to tie sprint progress back to the big picture.
  21. 21. Other Stories Illustrated • Brand experience for washing detergents • Internal logic for packet prioritization in a cellular router • Game play for Soda Crush • College & job searches • Business processes for redesign Plan weddings Arrange vacations
  22. 22. Top Reasons to Story Map • Construct and visualize the big picture • Collaboratively generate & organize user stories • Manage varying stakeholder interests openly • Support and drive iterative development • Plan releasesthat attackyour biggest risks first • Track project progress at a glance
  23. 23. How is a Story Map Created?
  24. 24. Setting up to Story Map Developers Analysts Product Owner Sales Designer ScrumMaster • Optimal Group Size: 4-8 • Representation across functions and business/technology silos • Include real users where possible Post-it Notes (3+ colors) or Index cards with magnets Large wall or magnetic whiteboard (or tool) Users Sharpies
  25. 25. Step 1 – Describe Your Audience & Their Goals •Minimize the time needed to access patient records •Minimize the customer inputs necessary to access patient records Night Nurse Robin Robin leaves for work at 6pm, after sleeping during the day. She works a 7pm-7am shift in Labor & Delivery, caring for prospective mothers and their babies. Complex applications make Robin grumpy and endanger her patients. GoalsPersona
  26. 26. Step 2 – Generate User Tasks Generate User Tasks (Skeleton) • Silent Brainstorming of major user tasks. • Write one item per sticky note. User Task is an action performed by user User Tasks typically start with a verb User Tasks = Features = Themes Provide Patient ID View history Add comment Search records Sort records Search history
  27. 27. Step 3 – Derive User Activities GroupUser Tasks • In groups of 3 – 5 people • Group similar user tasks, Remove duplicates Create User Activities (Backbone) • Name each group • User Activity = Epic Review history Provide Nurse ID Provide Patient ID View history Add comment Search records Sort records Search history Access record A User Activity is a cluster of related user tasks.
  28. 28. Step 4 – Organize User Activities Organize User Activities • Arrange groups left to right in the order the user would complete the tasks (or what makes sense to the group) Access patient record Review medical history Update patient record Workflow Sequence
  29. 29. Step 5 – Check for missing features Walkthrough the skeleton • Makesureeverything is accountedfor • Fill inholes Look for alternative tasks Look for exceptions Consider other users Access record Review history Update record Notify supervisor Workflow Sequence
  30. 30. Step 6 – Add User Stories Adduser stories • Add detailed user stories below each user task Access record Review history Provide Nurse ID Provide Patient ID Update record View history Add comment Enter updates Search records Sort records Search history Referenc e validation Notify of updates Workflow Sequence
  31. 31. Step 7 – Validate the Story Map 31 Workflow Sequence Priority Access record Review history Provide Nurse ID Provide Patient ID Update record View history Add comment Enter updates What would Robin do with our system? “Robin provides her nurse ID and a patient ID to access Sujatha’s record. She quickly reviews Sujatha’s medical history (optionally adding comments), then updates the record with her latest notes.” Story maps let you visually walk through a user’s tasks and describe them conversationally.
  32. 32. Step 8 – Plan your Releases 32 Workflow Sequence Priority Access record Review history Provide Nurse ID Provide Patient ID Update record View history Add comment Enter updates Move User Stories below the line to defer them to a subsequent Release. • Choose coherent groups of features that consider the span of business functionality and user activities • Support all necessary activities with the first release • Improve activity support with subsequent releases Search records Sort records Filter records Search history Referenc e validation Notify of updatesRELEASE 1 RELEASE 2
  33. 33. Prioritization Criteria Business Value and User goals Pick stories that address both business value and user goals Learning Prioritize learning spikes in early iterations to gain knowledge Risk and Assumptions Pick stories that address risks in early iterations Validate assumptions in earlier iterations
  34. 34. Story Mapping Tips 1. Start with what you know (stories, or goals, or users), and make the rest fit 2. Don’t worry about story size at first; clustering & splitting later is faster 3. Make releases smaller; independently useful features can be released alone 4. Involve real users; they can help keep your map and priorities grounded 34
  35. 35. The Story Mapping Experience
  36. 36. We’re going to plan a Drone Delivery Service!
  37. 37. The Story Mapping Drone Experience The Setup • Each group gets a set of clues. • Work with other groups to figure out: • Which stakeholders were targeted for the MVP • Which slogan best matches the story map • If any stories could be removed while maintaining the core value
  38. 38. Alexei the Federal Aviaton Administrator Alexei is a man of order. His father was a judge, and instilled in him a respect for the law and the greater good. Alexei listens to the public voice, and does his best to execute the duties of his office in a fair and balanced manner. This means keeping the public safe and happy while continuing to allow for innovative business ventures. Goals: - Safety of civilian airspace - Minimal noise profile - Minimal environmental impact
  39. 39. Mack the Manufacturer Mack runs a large plant that supplies boxes to companies of every size, shape and description. He aims to expand his rectilinear empire in every dimension through the use of the latest, cleverest technology available. His boxes are exceedingly diverse, and so are his customers and delivery locations. Goals: - Fast delivery - Secure, safe shipping - Cost effective shipping - Personalized service
  40. 40. Patrice the Professional Patrice runs a small delicatessen in New York, similar to the one his father ran in Paris. He takes pride in his work, his products and his customers, and recognizes the value of a job done well. While steeped in tradition, he’s not mired by it, and embraces technology wherever it can advance his business. Goals: - Efficient restocking - Rapid access to unique items - Cost effective shipping - Broader geographic reach
  41. 41. Fred the Fisherman Fred works hard as a hardware store owner and volunteer fireman. So when he wants to relax, he feels that he deserves to treat himself. He goes fishing every available weekend, often in remote locations. Fred is a connoisseur of fine meals and relatively fine beers, and likes nothing more than a nice boat- bound picnic. Goals: - Remote delivery - Food and alcoholic drink transport - Minimal environmental impact - Minimal noise profile
  42. 42. Alicia the Amazonian Alicia is a woman of varied interests. While currently working full-time as a legal assistant, her husband’s recent good fortune has her thinking about a sabbatical. She has a love for design in all its forms, and the easy availability of beautiful and unique items online is often a lure she’s often loathe to resist. Goals: - Fast delivery - Access to diverse unique goods - Cost effective shipping - Personalized service
  43. 43. Heather the Hipster Heather lives in Portland, having grown up in Austin. She is vegan, and leads a sloth repopulation program. Her garb reflects her personality, arranged with an eye towards irony. She likes staying ahead of fashion trends, and occasionally setting them. She loves the earth and all its creatures , and wants to do her part to protect it. Goals: - Fast delivery - Access to diverse unique goods - Minimal environmental impact - Personalized service
  44. 44. References Books/Articles: • User Story Mapping – Jeff Patton http://www.amazon.com/User-Story-Mapping-Discover- Product/dp/1491904909 • http://www.agileproductdesign.com/presentations/user_story _mapping/ Tools: • http://www.featuremap.co • http://bauer-information-technology.com • http://www.storiesonboard.com
  45. 45. Thank You!
  46. 46. Contact Us for Further Information 46 Arlen Bankston Vice President Arlen.Bankston@lithespeed.com Sanjiv Augustine President Sanjiv.Augustine@lithespeed.com On the Web: http://www.lithespeed.com http://www.sanjivaugustine.com "I only wish I had read this book when I started my career in software product management, or even better yet, when I was given my first project to manage. In addition to providing an excellent handbook for managing with agile software development methodologies, Managing Agile Projects offers a guide to more effective project management in many business settings." John P. Barnes, former Vice President of Product Management at Emergis, Inc.

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