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Managing Standards Delivering a quality assured web environment

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Who am I? <ul><li>John Gilbey </li></ul><ul><ul><li>Manager working in Strategic Development </li></ul></ul><ul><ul><li>Honorary lecturer, Comp Sci, UWA </li></ul></ul><ul><ul><li>Former Head of IT </li></ul></ul><ul><ul><li>Former research scientist + other things </li></ul></ul>

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Why are we here? <ul><li>To discuss: </li></ul><ul><ul><li>Quality </li></ul></ul><ul><ul><li>Standards </li></ul></ul><ul><ul><li>Management </li></ul></ul><ul><ul><li>Philosophy </li></ul></ul><ul><ul><li>“ The Big Picture” </li></ul></ul>

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What is quality? <ul><li>OED definition: </li></ul><ul><li>“Quality (noun) – excellence; degree of excellence; attribute; faculty; relative nature or character; timbre” </li></ul>

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What is quality? <ul><li>ISO definition: </li></ul><ul><li>“The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.” </li></ul>

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“A Brief History of Quality” <ul><li>Back in the mists of time </li></ul><ul><li>Industry and standards </li></ul><ul><li>The military mind </li></ul><ul><li>Spreading the net </li></ul><ul><li>The “stupid label guy” </li></ul>

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What is ISO? <ul><li>The International Organisation for Standardisation, which manages the development and application of standards. </li></ul><ul><li>Built on a complex structure of committees. </li></ul><ul><li>It is all around you… </li></ul>

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What is ISO 9000? <ul><li>A family of internationally agreed standards. </li></ul><ul><li>A model for managing an organisation. </li></ul><ul><li>Built on collective experience. </li></ul><ul><li>A framework which can be developed. </li></ul><ul><li>Based on eight principles. </li></ul>

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What ISO 9000 isn’t… <ul><li>About getting a certificate on the wall </li></ul><ul><li>Endless bureaucracy </li></ul><ul><li>Changing the way we do everything </li></ul><ul><li>Dilbert jokes </li></ul><ul><li>A panacea </li></ul><ul><li>Going to go away… </li></ul>

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Philosophy… <ul><li>There are eight core principles in ISO 9000: </li></ul><ul><ul><li>Customer focus </li></ul></ul><ul><ul><li>Leadership </li></ul></ul><ul><ul><li>Involvement of people </li></ul></ul><ul><ul><li>Process approach </li></ul></ul>

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Philosophy - continued <ul><li>Not forgetting: </li></ul><ul><ul><li>Systems approach to management </li></ul></ul><ul><ul><li>Continual improvement </li></ul></ul><ul><ul><li>Factual approach to decision making </li></ul></ul><ul><ul><li>Supplier relationships </li></ul></ul>

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Continual improvement: <ul><li>Plan </li></ul><ul><li>Do </li></ul><ul><li>Check </li></ul><ul><li>Act </li></ul>

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Why buy in to formal standards? <ul><li>Strengths </li></ul><ul><li>Weaknesses </li></ul><ul><li>Opportunities </li></ul><ul><li>Threats </li></ul>

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Why us? Why now? <ul><li>Strategic information systems </li></ul><ul><li>Critical infrastructure </li></ul><ul><li>Risk management </li></ul><ul><li>Accountability </li></ul><ul><li>Best practice </li></ul><ul><li>Compliance </li></ul><ul><li>Governance </li></ul>

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And now... <ul><li>The moment you have all been waiting for – </li></ul><ul><li>The audience participation exercise… </li></ul>

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Thank you <ul><li>Feel free to contact me at: </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Or: </li></ul><ul><ul><li>jig@ aber .ac. uk </li></ul></ul>