CollaborateMD Webinar Presentation - Improving the Revenue Cycle Begins at the Front End

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Physicians may not always recognize the impact that the front office has on the overall revenue cycle. Front office processes not only impact the revenue cycle, but the viability of the practice. Missed appointments and denied claims costs practices a lot of money and can easily be prevented. With the right tools in place, these pain points can be eradicated, giving you the ability to reclaim control of your revenue.

Scheduling patients, automated appointment reminders, and eligibility verifications streamline front office processes to improve the overall workflow of the office. As an expert in health information technology, CollaborateMD has the capability to provide automated services to manage the points of entry that affect revenue. These services will bring great value to your office and allow you to achieve higher productivity, faster payments, decreased costs, and improved patient care.

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CollaborateMD Webinar Presentation - Improving the Revenue Cycle Begins at the Front End

  1. 1. WELCOME TO OUR LIVE WEBINAR Improving Revenue Cycle Begins at the Front End
  2. 2. Live Webinar Presenters Keilee Ting Jennifer Wilson Angelique Belot Sales Associate Sales Manager Product Specialist
  3. 3. WELCOME TO OUR LIVE WEBINAR Improving Revenue Cycle Begins at the Front End
  4. 4. Front Office Improvement Agenda • Identify The Most Common Pain Points • Tools to Streamline Workflows and Front Office Efficiency • Show how your Practice Management System’s Tools Can Directly Assist in Increased Revenue • Measuring Performance & Tracking • Q&A
  5. 5. High Level View of Workflow Render Check- Schedule Confirm Check-In Billing Service Out
  6. 6. First Step to Improvement Identify Your Pain Points Office Staff Physician Patient
  7. 7. Scheduling – Step 1 Schedule Patient Calls Office Get Reason For Visit Get Patient Information Find Open Time Create Appointment
  8. 8. Scheduling–Common Pain Points Schedule Patient Calls Office Get Reason For Visit Get Patient Information Find Open Time Create Appointment • 24/7 Service • Same-day Appointments • Schedule Online – Technology • Faster Appointments for New Patients • Provider Availability
  9. 9. Scheduling Technology Should Provide: • Flexibility • Robust Functionality • User-Friendly • Operability • Multi-Resource Scheduling • Customization
  10. 10. Fully Customizable Appointment Scheduler
  11. 11. 7/26/2010 CONFIDENTIAL – © 2009 11
  12. 12. Open Times 7/26/2010 CONFIDENTIAL – © 2009 12
  13. 13. Measure Performance Happy Staff = Happy Patients = Improved Net Profit
  14. 14. Typical Workflow for Patient Confirmation Call the Confirm Patient – Patient Leave VM Options Patient Calls Time Office Staff Spends On & Cancels Appointment Confirmations Patient Calls Additional Back Phone Call • Results in No Shows/Cancellations Patient LM • Lost Revenue Patient No Lost • Can’t Track Repeat Shows Revenue Offenders
  15. 15. Patient Confirmation Common Pain Points Confirm Automated Phone Call Issue Appt. Reminder Request Confirmation Update Appt. Status
  16. 16. Patient Confirmation Confirm Automated Phone Call Issue Appt. Reminder Request Confirmation Update Appt. Status Hear a Sample Phone Notification Recording
  17. 17. Phone Notify Status Report
  18. 18. Automated Appointment Reminders Benefit Your Practice • Contributing to patient satisfaction • Reducing missed appointments • Keeping your practice profitable • Providing quality care to the patient • Maximizing the physicians’ time • Gaining a competitive edge by enhancing patient relations
  19. 19. Easier Check In Process Check- Update Verify Verify Pull Chart Print Labels/ In Appt. Status Eligibility Address Superbills
  20. 20. Waiting Rooms 65% of patients report wait times are Results could be dramatic! frustrating!
  21. 21. Check-In Process Pain Points Check- Update Appt Verify Verify Pull Chart Print Labels/ In Status Eligibility Address Superbills • Wait Room Time • New Patient Forms • Administration Paperwork • Verifying Patient Eligibility Over The Phone • Administration Time • Lost Revenue
  22. 22. Easier Registration Process Americans Spend 135 Million Hours a Year Filling Out Medical Paperwork
  23. 23. 7/26/2010 CONFIDENTIAL – © 2009 23
  24. 24. 7/26/2010 CONFIDENTIAL – © 2009 24
  25. 25. 7/26/2010 CONFIDENTIAL – © 2009 25
  26. 26. Front Office Workflow Improvements Schedule Patient Calls Office Get Reason For Visit Get Patient Information Find Open Time Create Appointment Confirm Automated Phone Call Issue Appt. Reminder Request Confirmation Process Confirmation Update Appt. Status Check-In Update Appt. Status Verify Eligibility Verify Address Pull Chart Print Labels/ Superbills
  27. 27. Summary CHANGES IN THE OFFICE ADVANTAGES Provider Availability Same-day appointments; faster access to routine follow-ups and new-patient appointments; less waiting time in the doctor’s office. Reminders for Appointments Reduce staff time and no shows. Increase productivity while also increasing revenue. Easier Registration Process Reducing or eliminating office staff. Lower overhead allows doctors to afford longer, more meaningful visits. Technology Provide patients an understanding of who you are and what you can do for them. Patients can download forms to fill out prior to the office visit; ask non-urgent questions via secure email. Time Management Electronic Medical Records/Practice Management Software Patients can receive alerts and reminders about follow-up care.
  28. 28. Identify Your Pain Points Office Staff Physician Patient
  29. 29. Walk a Day in Their Shoes
  30. 30. CollaborateMD.com The overall mission of a medical practice is to improve the overall quality of patient care. Thank you for attending CollaborateMD is a trusted health information technology expert that can get you there. 888.348.8457 CollaborateMD.com

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