TROUBLESHOOTING Common Problems and Possible Solutions
TROUBLESHOOTINGALWAYS!Save your work,and save it often!!Why?Electricity goes out.Cables are unplugged.Computers “lock up” Save Your Work!!
TROUBLESHOOTINGLook for the simple cause/solutionfirst! Is the power turned on (computer, monitor, printer, etc.?) Is everything plugged in? Is a caps-lock or number-lock pressed (or does one need to be pressed?) Keep it Simple…
TROUBLESHOOTINGPasswords: •Are you typing the upper and lower-case letters correctly? •Is the “Caps-Lock” key turned on or off?PINs (Personal Identification Numbers) •Check your Number-Lock key!Confusing letters an numbers? •Letter: O (capital Oo) or Number:0 (zero) •Letter: l (lower-case Ll) or Number: 1 (one) Passwords/Logins
TROUBLESHOOTINGYour Document Won’t Print!•Are you answering all of the windows that pop up?•Is there paper in the printer?•Is everything turned on and plugged in?The printout doesn’t look like what you see on the screen.• Are you using the correct print option? Some web sites have a special print option that you should use instead of in the browser!•If in doubt, look for a print-preview option. Printing
TROUBLESHOOTINGYour program isn’t responding. It’s “Locked up”.•Hopefully, you have been saving your work!•Try to close the program and re-open it.•Use CONTROL-ALT-DELETE to close the program (See nextslide)•Reboot (restart) the computer (See upcoming slide!) “Locked Up”
TROUBLESHOOTINGControl-Alt-DeleteThese are 3 keys on your keyboard.1. When told to hold down a key, do not let go until you’ve finished all 3 steps!2. Press and hold the Control (CTRL) key.3. Press and hold the Alternate (ALT) key.4. Press the Delete (DEL) key.5. (Now you can release all 3 keys.) Locked Up: Control-Alt-Delete
TROUBLESHOOTINGIf you do notimmediately see awindow like this, youmight need to click abutton that says “TaskList”Highlight your programon the list, and then click“end task” Locked Up: Control-Alt-Delete
TROUBLESHOOTINGIf you cannot close the program with Control-Alt-Delete, try shutting down the computer andrestarting it.This looks different on different computers, butuse the option on the screen for shutting down. Locked Up
TROUBLESHOOTING To be very thorough, use the SHUTDOWN option, to completely turn off the computer (Don’t just use RESTART.) Locked Up
TROUBLESHOOTINGWhat if…The computer will NOT RESPOND AT ALL!!! Entire Computer is Locked Up
TROUBLESHOOTINGSometimes, you’re left with no choice,and will need to turn off the computer atthe power switch.Do this as a last resort.You may need to hold the power buttonfor a few seconds before the computerturns off. Locked Up
TROUBLESHOOTINGDid we mention…ALWAYS!Save your workoften!! Save your work!!
TROUBLESHOOTINGMistakes (or “D’OH!”)When using Microsoft Office (Word, Excel, Powerpoint…)and similar programs. Meet your new friend… The UNDO button! Meet the “Undo” Button!
TROUBLESHOOTINGUNDOIf you’re working in a program such as Microsoft Word, and you dosomething accidentally, such as…•Delete text•Change format (size, shape, etc) of your text•Not sure what you did, but you don’t like it!Click UNDO.•Must be soon after you’ve made the mistake, though! Undo
TROUBLESHOOTINGHow do I….Use the “Help” function to find answers foryourself. In Microsoft programs, look for a question mark at the top, right corner of the window. (Also try pressing F1 key!) Using “Help”
TROUBLESHOOTING Search for what you would like to do with the help window. Using “Help”
TROUBLESHOOTING Click on the best matching instructions. Using “Help”
TROUBLESHOOTING Follow the instructions! The biggest challenge with “Help”, is often knowing the name of what you want to do! Using “Help”