Cognitive Walkthrough Template


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Cognitive Walkthrough Template

  1. 1. 2/17/2014 1
  2. 2. 2/17/2014 5 Minutes Review Agenda & Meeting Goals Meeting Goals are to identify major issues of... User confusion Task Flow Missing UI Discoverability Learnability Usability 50 Minutes Conduct UX Inspection Capture Issues via Notes Note: Attendees, Feel free to capture any issues you raise individually. During the Summarize Issues section of the agenda, please ensure that the scribe has captured your issue accurately. 5 Minutes Summarize Issues Discuss Next Steps 2
  3. 3. 2/17/2014 What we will do • One Meeting. One Conversation. Only one person should speak at a time so everyone’s issues and ideas can be heard. • Role Assignments Session Leader UX Researcher / UX Manager Scribe & Timekeeper PM (Captures feedback and forwards to Feature Team for follow up) NOTE: Scribes are responsible for capturing all issues in the notes section of each slide or using the comment box provided. After the meeting the scribe will forward the annotated deck to the attendees. Customers/End Users All Attendees except PM • Specify assumptions about the user first Who are our users? • Two questions for each user scenario/task (Can the user easily find the Happy Path?) Will the user know what to do? (Goal) If the user does the right thing, will they know that they did the right thing? (Feedback) NOTE: If we find a plausible story that the user will know what to do and knows that they did the right thing, we will not make any notes. 3
  4. 4. 2/17/2014 What we won’t do • No designing (Brief design ideas are ok) • No defending a design • No debating cognitive theory • No e-mailing, laptops, twittering, smart phones, multi-tasking, etc. 4
  5. 5. 2/17/2014 Persona Colin Wilcox, Office Manager at Hayden Management. Job Hayden Management, is a 9 person property management company which has 6 full-time and 3 part-time employees, and 3 PC's and 2 laptops. Responsibilities As office manager you are responsible for making sure the company runs smoothly. Your tasks include working with clients, doing light accounting, and setting up and maintaining the company’s computers. 5
  6. 6. 2/17/2014 <Insert brief task description here> 6
  7. 7. 2/17/2014 Insert Screens Here INSTRUCTIONS Reuse slides 6 & 7 for each Scenario Copy and Paste your UX Toolkit created UX slides into this deck (when pasting be sure to select Keep Source Formatting (Ctrl + V + K)) IMPORTANT! Please ensure that your starting screen sets the context for where the user will be just prior to entering this scenario. 7
  8. 8. 2/17/2014 • Scribe forwards annotated deck to attendees. • Feature team meets to determine how to prioritize and address the issues that have been identified. • UX Designers Iterate, incorporate feedback and review with Feature team. • If needed, conduct another Cognitive Walkthrough or request Usability Testing. 8
  9. 9. 2/17/2014 Thanks for your participation! 9