1. TestBash2.0
Brighton,
UK
Lisa
C
rispin
Copyright
2013
Co-­‐author
of
Agile
Tes:ng:
A
Prac:cal
Guide
for
Testers
and
Agile
Teams,
Addison-­‐Wesley
2009
(and
now
working
on
More
Agile
Tes:ng)

2. Mission
Impossible?
Deliver
business
value
in
a
-mely
manner,
at
a
sustainable
pace

3. As
impossible
as…?

4. Stakeholders
ask
for
the
“what”
Need
to
know:
Why?
Who?
How?

6. How
can
we
learn
what
we
need
to
know?
And
aren’t
we
already
doing
enough?

7. Mul:-­‐
d
Expert
/ iscipline
Discipli skills
ne
skills
Need
testers
with
T-­‐shaped
skills

8. Some
ways
to
learn
about
the
business…

9. Stakeholders
/
Impacts
personas
Possible
deliverables
Possible
deliverables
For
more,
see:
Impact
Mapping
by
Gojko
Adzic,
2012
9

10. Many
techniques,
eg:
• Mind
mapping
• Story
mapping
• Drawing
on
whiteboard
• Do
you
have
others?
10

11. Copyright
2012
11
Lisa
Crispin,
Janet
Gregory.

12. Produc:on
support
costs
cut
>
50%
• Reducing
mistakes
• High
value,
low-­‐hanging
fruit

13. Stakeholders
want
to
give
us
the
“whats”:
deliverables,
implementa:ons

14. We
need
to
find
out
the
“whys”
Need
closer
look
at
stars
Maybe
we
just
need
a
beeer
telescope

15. “We
need
to
enter
nega-ve
promo-on
values”

16. “Copy
the
CSR
system,
and
make
that
into
a
point
of
sale
system”
Domain
knowledge
enabled
us
to
simplify

17. Listen
to
customers
Customer
support
is
a
great
feedback
channel!

18. Your
stories?