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• Single Family Homes • Vacation Homes
• New Construction • Vacant Homes
• Condominiums • REO/Foreclosure Properties
• Townhomes • Short Sale & Auction Properties
For use in OK • Mobile Homes • Multi-unit Properties
• Rental Homes • Manufactured Homes
yOuR HOME iS What is a home warranty?
A home warranty is a service contract that covers the repair or
likEly ONE OF yOuR
replacement of many of the most frequently occurring breakdowns
of home system components and appliances.
Why do i need a home warranty?
iNVESTMENTS. Unexpected repair or replacement costs can easily strain your
budget. Plus, finding a qualified professional to solve your problem
wE CAN HElP can be stressful and inconvenient. A home warranty cannot prevent
systems or appliances from breaking down, but it can help make
handling covered repairs or replacements easier and less costly.
Why choose aHs?
As the industry leader, AHS has a respected reputation and a reliable
nationwide network of approved and independently insured service
contractors. At AHS:
• We strive to provide an outstanding service experience.
You can request service by phone or web.
• We see each service call as an opportunity to keep our
commitment and build customer loyalty. The average AHS
ENROll TOdAy! customer makes over two service calls per year.
• We focus resources and efforts on home warranty service and
responding to customers. Home warranties are our core business.
• We can help cover unexpected costs related to rust, corrosion
and lack of maintenance. Also, when you purchase the
Phone online ServicePlus Package, we can help cover unexpected costs
1-800-735-4663 www.ahs.com related to permits, code violations and mismatched systems.
See back page for more coverage items.
• AHS covers REO, short sale, foreclosure and auction properties.
When the condition of covered appliances and system
components is unknown or unable to be determined, an AHS
Home Warranty, accompanied with the ServicePlus Package,
mail with Payment: Fax can help add extra layers of protection from costly and
AHS, P.O. box 2803 1-800-329-2478 time-consuming covered breakdowns.
Memphis, TN 38101
(Make checks payable to American Home Shield) • We are proud to have earned the trust and confidence of over
mail without Payment:
one million homeowners just like you!
AHS, P.O. box 849
Carroll, iA 51401
bENEFiTS FOR buyers and sellers
Key advantages for home buyers Key advantages for home sellers
• Relief from some of the expenses of unexpected • Can help homes sell faster and closer to the
breakdowns on covered items listing price*
• Sensible, affordable coverage • May discourage downward price negotiation
• Flexible, customizable warranty plans • Can help distinguish properties from other listings
• Access to a network of service contractors • Coverage can be added during the listing period and
• Improved confidence in your home purchase can last all the way through inspection and closing
• Helps boost buyer confidence
• Can help reduce post-sale issues
COSTS WITHOUT COVERAGE
CAn bE SIGnIFICAnT, AnD THE ODDS ARE STACKED AGAInST YOU
Some items Covered in FlexPlan Core Coverage Some items in Optional Coverage
air conDitioner main electrical Panel reFrigerator
Average replacement cost†: 2,069 Average replacement cost†: $475 Average replacement cost†: $985
Average repair cost : $368 † Average repair cost : $131 †
Average repair cost†: $157
FUrnace Water Heater clotHes WasHer
Average replacement cost : $2,671 † Average replacement cost : $587 † Average replacement cost†: $509
Average repair cost : $270 † Average repair cost : $104 † Average repair cost†: $88
DisHWasHer range/oven clotHes DrYer
Average replacement cost†: $423 Average replacement cost†: $569 Average replacement cost†: $449
Average repair cost : $164 †
Average repair cost : $162 †
Average repair cost†: $110
OVER THE PAST FiVE yEARS, AHS HAS SPENT more tHan $1.5 Billion REPAiRiNg
OR REPlACiNg OuR CuSTOMERS’ COVEREd HOME SySTEM COMPONENTS ANd APPliANCES.
*Study conducted in conjunction with a large national real estate firm. Results verified by Cannon & Company, a third party accounting firm. Data compiled from such firm’s residential real estate listings that closed between 1/1/07 and 03/31/08 (158,197 total listings).
As reported in the survey A Study of Homeowners’ Appliance and Home System Service Experiences, Decision Analyst (2008) and reprinted with their written permission. Further reproduction is expressly prohibited.
Remember, your AHS Home Warranty covers the repair or replacement of many system and appliance breakdowns, but not necessarily the entire system or appliance. Please refer to your contract for details.
REquESTiNg AHS® service is easy!
With AHS, breakdowns and repairs on covered home sharing your e-mail address can help
system components and appliances don’t have to be a make service even easier for you!
hassle! As an AHS customer, you’ll have access to our
If we have your e-mail address, we can follow up with
nationwide network of service contractors.
you after each covered service request, and you can
easily reply to tell us about your service experience. You’ll
Follow these four steps when a
also enjoy the important home maintenance information in
our e-newsletters. Make sure we have your correct e-mail
address, and let us know if it changes!
1 When a covered item breaks down, call AHS
toll-free at 1-800-776-4663 or visit www.ahs.com
to place a service request. (To determine if your customer service
breakdown is covered, review the exclusions,
limitations and not covered section of your contract.)
iS OuR TOP PRiORiTy!
2 An AHS representative will assign a service • Our customer service centers are staffed around the
contractor to handle your covered request. Providing clock with highly trained representatives to assist you
by taking your service request whenever you have a
your e-mail address allows us to send you updates
problem with a covered item in your home.
on the progress of your service call.
• A service contractor from our comprehensive network
3 A service contractor will schedule a time, during
normal business hours, to diagnose and repair your
will contact you during normal business hours and
schedule a time to assess the problem and make a
covered problem. Upon arrival, you’ll pay your covered repair or replacement.
$60 Trade Service Call Fee to each service
• AHS closely monitors the performance of the service
contractor of a different trade (plumber, electrician,
contractors in our network through a customer
etc.) who visits your home to diagnose a problem or satisfaction survey program.
to perform service. There may be additional costs
associated with the repair or replacement of • Even when you’re not in
covered items. Please review your contract for need of service, AHS keeps
more information. in touch with you through our
seasonal mail and e-mail
reminders to help you properly
The service contractor will then diagnose and repair
your covered problem. We are eager to hear about
maintain your home systems
and appliances year-round.
your service experience! AHS may follow up with We also send quarterly
you by phone or by e-mail if we have your e-mail newsletters with useful
address on file. information about caring
for your home. Regular
Service requests are unlimited during your contract communication is another
way AHS strives to provide
term! We want all of our customers to see first-hand the
value an AHS Home Warranty can provide. and value to you!
AMERICAN HOME SHIELD OF OkLAHOMA, INC. (“AHS” or “Provider”)
P.O. Box 849, Carroll, IA, 51401
Para asistencia en Español llame al 1-800-250-2025
A. COVERAGE OVERVIEW
1. Coverage includes only the items stated as covered, excluding all others and is subject to the a stated contract dollar limit, AHS will not provide repair or replacement services but will instead pay you
limitations, exclusions and provisions stated in this contract. For the contract holder’s (“you” or an amount equal to the contract dollar limit minus the cost incurred to diagnose the malfunction.
“your”) specific coverage and selections see your Contract Agreement pages. Please read your b. Instances beyond AHS’s control may prevent AHS from providing a repair or replacement of a covered
contract carefully. item. In these instances, AHS will provide you cash in lieu of the repair or replacement services. The
2. Coverage under the terms of this contract includes malfunctions due to: amount will be based on what a consumer without this contract would pay after negotiating the best price
a. Normal wear and tear during the contract term as defined in Section B; and for such services in your area. These instances are when:
b. Insufficient maintenance, rust, corrosion, or sediment. (i) Following a response to a covered repair or replacement, an item would remain non-compliant
3. The covered items must be: with laws, regulations or code requirements;
a. Installed for diagnosis within the confines of the main foundation of the home or attached or detached (ii) An item is subject to a manufacturer’s recall for a defect unrelated to the covered breakdown; or
garage (with the exception of the air conditioner, exterior well pump, septic tank, and pool and/or spa (iii) An item is not repairable and a replacement item is no longer available.
equipment, if selected); and c. In some instances, AHS may offer you the option of accepting cash in lieu of repair or replacement services.
b. Domestic grade. Commercial grade items are only covered if specified by the manufacturer for use in This offered amount is based on what AHS would expect to pay (which is substantially less than retail cost)
a residential application. for parts and labor for covered items less the incurred cost of the contractor’s diagnosis. AHS is not obliged to
4. For covered malfunctions, unless otherwise specified in this contract, American Home Shield (AHS) will extend such an offer and you are under no obligation to accept such an offer. If you accept such an offer, you
repair or replace the covered item. AHS has the sole right to determine, according to the terms of this contract, are required to repair or replace the item and send the acceptable proof of your actual itemized costs to AHS
whether a covered item will be repaired or replaced. When making repairs, AHS reserves the right to rebuild before any reimbursement amount will be paid.
existing parts or components and/or to install rebuilt parts or components. When making replacements, AHS is 6. AHS will not repair or replace malfunctions covered by a manufacturer, distributor, builder, or an extended
responsible for installing replacement equipment and parts of similar features, capacity, and efficiency, but not warranty.
for matching dimensions, brand or color. AHS is not responsible for matching any feature of an existing item that 7. This contract covers single family homes (including manufactured housing), new construction homes, and
does not contribute to the primary function of that item. condominiums/townhomes/mobile homes under 5,000 square feet, unless an alternative dwelling type (i.e. 5,000
5. AHS’s cash payment policies and procedures: square feet up to 10,000 square feet, or multiple units) is applied for, and the appropriate fee is paid. Coverage is
a. In instances where the combined cost of diagnosis and repair or replacement is estimated to exceed for owned or rented residential property, not commercial property or premises converted into a business.
B. CUSTOMER CONTRACT TERM
NOTE: Contract terms and plan fees vary for each customer classification listed below. See your b. New Construction Customer is the first homeowner of a newly constructed home which has not been
Contract Agreement pages for your specific contract term and plan fee. occupied. New Construction Customer contract term begins 1 year after close of sale (escrow) and
1. HOME SELLER CUSTOMER continues for 1, 2, 3, or 4 years from that date, provided the plan fee has been paid.
Home Seller Customer is a homeowner whose home is listed with a real estate agent. Home Seller Customer c. Direct-to-Consumer Customer is a homeowner not participating in a real estate transaction. Direct-
contract term begins upon issuance of a contract number by AHS and runs through the listing period, of 180 to-Consumer Customer contract term is for 1 year beginning upon acceptance of application by AHS and
days, until close of sale (escrow) or termination of listing (whichever occurs first). In the event close of sale receipt of plan fee.
(escrow) does not occur in 180 days, AHS may, at its sole discretion, extend the contract term. Home Seller 3. RENEWAL CUSTOMER
coverage includes items in Section E and, if purchased, Sections F and G only. Home Seller coverage is not Renewal Customer is a homeowner who AHS has offered to renew their contract term. Renewal Customer
available on for sale by owner transactions. Plan fees are due at close of sale (escrow). contract term begins upon expiration of previous contract term and continues for 1 year provided plan fee
2. FIRST YEAR CUSTOMER is received by AHS within 30 days after expiration. If plan fee is received by AHS more than 30 days after
a. Real Estate Customer is a homeowner participating in a real estate transaction, including Lease expiration, a new 1 year contract term will begin. (See Section K – Renewal)
Purchase Agreements. Real Estate Customer contract term begins at close of sale (escrow) and 4. TRANSFER OF OWNERSHIP
continues for 1 year, unless AHS approves an alternative multiple year contract term, provided the plan If the covered property changes ownership during the contract term, please call the Sales phone number on the
fee has been paid. If AHS provides Home Seller Customer coverage, any exclusions or suspension of Contract Agreement pages to transfer coverage to the new owner.
service that occurs during the listing term will apply against this Real Estate Customer contract term.
C. REQUESTING SERVICE
1. AHS must be notified as soon as the problem is discovered and prior to expiration of the contract term. (Refer emergency service.
to your Contract Agreement pages for details on how to request service.) d. AHS will accept your request to expedite scheduling of non-emergency service only when a Service
a. AHS will accept service calls 24 hours a day, 7 days a week. Contractor is available. If the Service Contractor agrees to expedite scheduling of a non-emergency
b. AHS will not reimburse for services performed without its prior approval. service request, you may be required to pay an additional fee.
2. AHS has the right to select an AHS authorized service contractor (Service Contractor), which may be a service e. AHS reserves the right to obtain a second opinion at AHS’s expense.
company affiliated with AHS, to perform the service. 3. In the event AHS authorizes or requests you to contact an independent service contractor to perform a
a. The services will be initiated under normal circumstances within 48 hours after your service request is covered service, AHS will provide reimbursement for an authorized amount of the cost you incur for the repair or
made to AHS. replacement services. Acceptable proof of your actual itemized costs must be provided to and approved by AHS
b. The Service Contractor will contact you to schedule your service appointment. The appointment will be before any reimbursement will be paid.
scheduled for service to be performed during normal business hours.
c. AHS will determine what services constitute an emergency and will make reasonable efforts to expedite
D. TRADE SERVICE CALL FEE
For each trade service request, you will pay a Trade Service Call Fee, or actual cost, whichever is less (except as 2. Trade Service Call Fee is due and payable to the Service Contractor (or to AHS) at the time of the scheduled
provided in Section D.4). Please see your Contract Agreement pages for your Trade Service Call Fee amount. service request.
1. You are responsible for payment of the Trade Service Call Fee after a service request is dispatched to a Service 3. If any Trade Service Call Fee has not been paid in full, AHS will not respond to a new service request.
Contractor. This includes when: 4. Service work is guaranteed for 60 days.
a. A Service Contractor is in route to your home;
b. You fail to provide accessibility necessary to perform the service request;
c. A Service Contractor’s diagnosis results in a complete or partial exclusion of coverage; or
d. AHS approves your request for a second opinion.
AMERICAN HOME SHIELD OF OkLAHOMA, INC. (“AHS” or “Provider”)
P.O. Box 849, Carroll, IA, 51401
Para asistencia en Español llame al 1-800-250-2025
E. CORE COVERAGE PLAN
NOTE TO HOME SELLER CUSTOMER: During the listing period, AHS will pay up to an aggregate 4. PLUMBING
maximum limit of $1,500 for coverage provided for Heating, Air Conditioning, and Ductwork. In COVERED: Leaks and breaks of water, drain, gas, waste or vent lines – Toilet tanks, bowls and related
addition, AHS will also pay up to a $500 limit for Ductwork and Plumbing located in concrete (this mechanisms (builder’s standard is used when replacement is necessary), toilet wax ring seals – Valves for
limit is increased to $1,000 if the CoveragePlus Package is selected). shower, tub, and diverter, angle stops, risers and gate valves (similar features of finish and style used when
replacement is necessary) – Permanently installed sump pumps (ground water only) – Built-in bathtub whirlpool
NOTE: Coverage available on Heating and Air Conditioning units up to a 5 ton capacity. motor, pump, and air switch assemblies.
1. HEATING NOT COVERED: Collapse or damage to water, drain, gas, waste or vent lines caused by freezing or roots –
COVERED: Standard Gas, Electric, or Oil heating units (if main source of heat to the home or room) including: Faucets – Hose bibs – Basket strainers – Bathtubs – Sinks – Showers – Shower enclosures and base pans – Toilet
Circulating heating units – Built-in wall units – Cable heat (if only source of heat to the room) – Heat pumps lids and seats – Caulking or grouting – Septic tanks – Water softeners – Water filtration/purification system –
(includes heat pump air conditioning functions) – Furnaces – Furnace transitions – Evaporator coils and drain Pressure regulators – Inadequate or excessive water pressure – Sewage ejector pumps – Well pumps – Holding
lines – Air handling units – Air handling transitions – Condenser casings or air filters if in conjunction with a or storage tanks – Saunas or steam rooms – Whirlpool jets.
mechanical failure – Secondary drain pans and lines – Refrigerant lines – Metering devices. Any of the foregoing NOTE: Where covered repairs require access to plumbing, AHS will provide access to plumbing only
covered components as well as plenums, upgrading of indoor electrical lines up to and including the disconnect, through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. If
and duct connections are also covered as required to maintain compatibility and compliance with minimum SEER the plumbing is accessible only through a concrete floor, wall or ceiling, AHS will pay up to $500 per
and HSPF standards. contract term for access, diagnosis, repair, or replacement of such plumbing, including returning
NOT COVERED: All components and parts relating to geothermal and/or water source heat pumps – Baseboard access openings to a rough finish.
casings – Fuel storage tanks – Portable units – Solar heating systems – Fireplaces and key valves – Condenser 5. PLUMBING STOPPAGES
casing – Filters or automatic filter changers – Electronic air cleaners – Registers – Grills – Clocks – Timers – Heat COVERED: Clearing of sink, bathtub, shower, and toilet stoppages. Clearing of mainline drain and sewer
lamps – Humidifiers – Flues and vents – Improperly sized heating systems – Chimneys – Grain, pellet, or wood stoppages through an accessible cleanout up to 100 feet from access point. Clearing of lateral drain line
heating units (even if only source of heating) – Cable heat – Systems with improperly matched condensing unit stoppages up to 100 feet from access point including accessible cleanout, p-trap, drain or overflow access points.
and evaporative coil per manufacturer’s specifications – Improper use of metering devices – Window units – NOT COVERED: Costs to locate or access cleanouts not found or inaccessible, or to install cleanouts – Access
Adding insulation to plenum – Dehumidifiers – Heating system/unit and built-in wall unit for garage use only. through roof vents – Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside the
NOTE TO FIRST YEAR AND RENEWAL CUSTOMER: AHS will pay up to $1,500 per covered item per home’s main foundation – Stoppages due to roots or foreign objects – Lines broken or infiltrated by roots, or
contract term for access, diagnosis and repair or replacement of any glycol, hot water, or steam otherwise stopped by roots, even if within the home’s main foundation – Septic tanks.
circulating heating system. 6. WATER HEATERS
2. AIR CONDITIONING COVERED: All components and parts, including tankless water heaters and circulating pumps, except:
COVERED: Ducted electric central and wall air conditioning units including: Water evaporative coolers – Air NOT COVERED: Solar water heaters – Solar components – Auxiliary holding or storage tanks – Noise – Fuel
handlers for chillers – Condenser casings or air filters if in conjunction with a mechanical failure – Condensers – storage tank and energy conservation unit – Flues and vents – Thermal expansion tanks – Instant hot/cold
Furnace transitions – Evaporator coils and drain lines – Air handling units – Air handling transitions – Secondary water dispensers.
drain pans and lines – Refrigerant lines – Metering devices. Any of the foregoing covered components as well as 7. ELECTRICAL
plenums, upgrading of indoor electrical lines up to and including the disconnect, and duct connections are also COVERED: All components and parts, including built-in exhaust/vent/attic fans, except:
covered as required to maintain compatibility and compliance with minimum SEER and HSPF standards. NOT COVERED: Lighting fixtures – Inadequate wiring capacity – Audio/video/computer/intercom/alarm or
NOT COVERED: Gas air conditioning systems – Registers and grills – Condenser casing – Filters or automatic security wiring or cable – Power failure or surge – Direct Current (D.C.) wiring or components and/or low
filter changers – Electronic air cleaners – Window units – Non-ducted wall units – Water towers – Humidifiers voltage systems including wiring and relays – Circuit overload – Ceiling fans – Radon monitoring systems – Solar
– Roof jacks, pads or stands – Evaporative cooler pads – Flues – Vents – Improperly sized air conditioning unit – components – Garage door openers.
Chillers, chiller components, and water lines – Systems with improperly matched condensing unit and evaporative 8. BUILT-IN MICROWAVE OVENS
coil per manufacturer’s specifications – Improper use of metering devices – Air conditioning system/unit and COVERED: All components and parts, except:
built-in wall unit for garage use only. NOT COVERED: Door glass – Racks – Meat probe assemblies – Rotisseries.
3. DUCTWORK 9. DISHWASHERS
COVERED: Leaks or breaks in ductwork (sheet metal, duct board, and flex duct including vapor barrier) from COVERED: All components and parts.
heating and/or air conditioning unit(s) to point of attachment at registers or grills. 10. GARBAGE DISPOSALS
NOT COVERED: Registers or grills – Insulation – Dampers and damper controls – Improperly sized ductwork – COVERED: All components and parts.
Legally mandated diagnostic testing of ductwork when replacing heating or cooling equipment. 11. RANGES/OVENS/COOKTOPS
NOTE: Where covered repairs require access to ductwork, AHS will provide access to ductwork only COVERED: All components and parts, except:
through unobstructed walls, ceilings or floors, and will return access openings to a rough finish. If NOT COVERED: Clocks (unless they affect the function of the oven) – Meat probe assemblies – Rotisseries –
the ductwork is accessible only through a concrete floor, wall or ceiling, AHS will pay up to $500 Racks – Handles – Knobs.
per contract term for access, diagnosis, repair or replacement of such ductwork, including returning 12. TRASH COMPACTORS
access openings to a rough finish. If a leak is detected as a result of legally mandated diagnostic COVERED: All components and parts, except:
testing, AHS will repair and replace only accessible and unobstructed ductwork. NOT COVERED: Lost key – Removable buckets.
OPTIONAL COVERAGE NOTE: Optional coverage begins upon receipt of option fee by AHS and continues through the contract term. Optional coverage may be purchased up to 60 days after the contract
effective date for Sections F-H. After the 60th day, optional coverage may be purchased for Sections G and H provided an inspection is performed (at customer’s expense) and the inspection results are
approved by AHS. New Construction Customer may add optional coverage during the contract term for brand new items providing proof of purchase is received by AHS.
F. SERVICEPLUS PACKAGE
NOTE: This coverage does not apply when systems are undersized in relation to the square footage of missing parts that would indicate inoperability). A simple operational test is turning the item on or off to verify
the area being heated or cooled. the item is operable (e.g., without irregular sounds, smoke or other observable abnormality).
1. REFRIGERANT RECAPTURE, RECLAIM, AND DISPOSAL 6. IMPROPER INSTALLATIONS, REPAIRS, OR MODIFICATIONS
2. REMOVAL OF DEFECTIVE EQUIPMENT AHS will cover a malfunction of an item that was improperly installed, repaired, or modified prior to or during
When AHS replaces a covered item, AHS will pay the costs to dismantle and/or dispose of such item. the contract term. If the improper installation, repair, or modification violates a code requirement, Section F.4
3. PERMITS applies.
AHS will pay the cost for obtaining permits for AHS-approved repairs and replacements up to $250 per 7. MISMATCHED SYSTEMS
occurrence. AHS will cover a malfunction of a system that was not properly matched in size or efficiency prior to or during the
4. CODE VIOLATIONS contract term. If the mismatched system violates a code requirement, Section F.4 applies.
AHS will pay up to $250 per contract term to correct code violations when affecting AHS-approved repairs or
5. UNDETECTABLE PRE-EXISTING CONDITIONS
AHS will cover a malfunction provided the malfunction could not have been detected by visual inspection or
simple operational test. A visual inspection verifies that an item appears operable (e.g., without damage or
AMERICAN HOME SHIELD OF OkLAHOMA, INC. (“AHS” or “Provider”)
P.O. Box 849, Carroll, IA, 51401
Para asistencia en Español llame al 1-800-250-2025
G. COVERAGEPLUS PACKAGE
1. CEILING FANS components, see COVERAGE NOTE below: Registers – Grills – Heat lamps.
COVERED: All components and parts. NOT COVERED: Outside or underground piping, well pump, and well pump components for geothermal
2. GARAGE DOOR OPENERS and/or water source heat pumps.
COVERED: Wiring – Motors – Switches – Receiver units – Rail/Trolley assemblies – Hinges – Springs – Remote b. AIR CONDITIONING
transmitters. COVERED: Components of geothermal and/or water source heat pump units – Electric non-ducted wall
NOT COVERED: Door or door track assemblies. air conditioning units. For the following components, see COVERAGE NOTE below: Registers – Grills.
3. TELEPHONE WIRING NOT COVERED: Outside or underground piping, well pump, and well pump components for geothermal
COVERED: Telephone wiring located in the main dwelling – where covered repairs require access to telephone and/or water source heat pumps.
wiring, AHS will provide access to telephone wiring only through unobstructed walls, ceilings or floors, and will NOTE TO FIRST YEAR AND RENEWAL CUSTOMER (Sections a and b): AHS will pay up to
return access openings to a rough finish. $1,500 per covered item per contract term for access, diagnosis and repair or replacement of
NOT COVERED: Phone jacks – Plugs – Lights – Transformers and other power units – Cover plates – Phone any geothermal and/or water source heat pumps.
units – Answering devices – Burglar alarm circuits – Phone fuses – Wiring which is the property of a telephone c. DUCTWORK
company. Ductwork located in concrete - $1,000 Limit. All other limitations in Section E.3 NOTE apply.
4. BUILT-IN FOOD CENTERS d. PLUMBING
COVERED: All components and parts, except: COVERED: Faucets, Shower heads and shower arms (similar features of finish and style used when
NOT COVERED: Removable accessories. replacement is necessary) – Hose bibs – Toilets (up to $600 per occurrence) – Pressure regulators –
5. DOORBELLS Sewage ejector pumps (septic system sewage ejector pumps are not covered unless optional coverage
COVERED: All components and parts, except: H.9 is purchased).
NOT COVERED: When part of an intercom system. Plumbing located in concrete - $1,000 Limit. All other Limitations in Section E.4 NOTE apply.
6. INSTANT HOT/COLD WATER DISPENSERS e. BUILT-IN MICROWAVE OVENS
COVERED: All components and parts. COVERED: For the following components, see COVERAGE NOTE below: Door glass – Racks.
7. CENTRAL VACUUMS f. RANGES/OVENS/COOKTOPS
COVERED: Power units – Hose inlet valves. COVERED: For the following components, see COVERAGE NOTE below: Clocks – Rotisseries – Racks –
NOT COVERED: Removable hoses – Kick sweep outlets – Piping in walls, floors or ceilings – Filters – Tools – Handles – Knobs – Dials.
Attachments – Accessories. g. TRASH COMPACTORS
8. SMOKE DETECTORS COVERED: For the following component, see COVERAGE NOTE below: Removable buckets.
COVERED: Battery operated and hardwired units. COVERAGE NOTE: If a NOTED component listed above is the only malfunction, AHS will
9. EXPANDED CORE COVERAGE (Enhanced coverage from Section E) attempt to locate a replacement component. If one is no longer available, AHS will not
a. HEATING replace the entire unit or system.
COVERED: Components of geothermal and/or water source heat pump units. For the following
H. ADDITIONAL FLEXPLAN OPTIONS
NOTE: Sections H.1. – H.8. are available for First Year and Renewal Customers only. Please call AHS unless an additional fee is paid.
for availability and pricing of duplicate items. COVERED ITEMS: Above ground and accessible working components and parts of the heating, pumping, and
1. KITCHEN REFRIGERATOR (must be located in the Kitchen) filtration system including: Pool sweep motor and pump – Pump motor – Blower motor and timer – Plumbing
NOTE: Dual compressor refrigerator and built-in combination of both an All-Refrigerator and an pipes and wiring.
All-Freezer are only available with the kitchen Refrigerator option. AHS will pay up to $5,000 per NOT COVERED: Portable or above ground spas – Access to pool and spa equipment – Lights – Liners – Structural
contract term for access, diagnosis and repair or replacement for the dual compressor refrigerator defects – Solar equipment – Jets – Ornamental fountains, waterfalls and their pumping systems – Pool cover and
and built-in combination of both an All-Refrigerator and an All-Freezer. related equipment – Fill line and fill valves – Built-in or detachable cleaning equipment including, without
COVERED: All components and parts including ice maker and ice and water dispenser, except: limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers – Fuel storage tanks –
NOT COVERED: Any removable component (which does not affect the primary function) – Interior thermal shells/ Disposable filtration mediums – Heat pump – Multi-media centers – Dehumidifiers.
insulation – Freezers which are not a built-in unit or an integral part of the refrigerator – Multi-media centers – 7. WATER SOFTENER
Wine chillers – Filters – Food spoilage. COVERED: All components and parts, except:
2. ADDITIONAL REFRIGERATOR NOT COVERED: Leased or rented units.
NOTE: Only available when kitchen Refrigerator option is purchased. This option includes a single 8. WELL PUMP
built-in All-Refrigerator. This option does not apply to dual compressor refrigerators. COVERED: All components and parts of well pump utilized as a source of water to the home, except:
(See COVERED and NOT COVERED under Section H.1) NOT COVERED: Above or underground piping, cable or electrical lines leading to or from the well pump,
3. CLOTHES WASHER including those that are located within the well casing – Well casings – Pressure switches not located on the
COVERED: All components and parts, except: pump – Holding, storage or pressure tanks – Booster pumps – Redrilling of wells – Well pump and all well pump
NOT COVERED: Plastic mini-tubs – Soap dispensers – Filter screens – Knobs and dials – Drawers – Damage to components for geothermal and/or water source heat pumps.
clothing. NOTE: AHS will pay up to $1,500 per contract term for access, diagnosis and repair or replacement.
4. CLOTHES DRYER 9. SEPTIC SYSTEM PUMPING & SEPTIC SEWAGE EJECTOR PUMP
COVERED: All components and parts, except: NOTE: This option is available for First Year Customers only and is not renewable.
NOT COVERED: Venting – Lint screens – Knobs and dials – Dryer cabinet fragrance/humidity center, hangers, COVERED: Mainline stoppages that can be cleared through an existing access or clean out without excavation
shelves, rods, hooks, cabinet liner – Racks – Drawers – Damage to clothing. – The septic tank will be pumped once during the contract coverage term if the stoppage is due to septic back
5. FREE STANDING ICE MAKER up – Sewage ejector pump for septic system only (other Sewage Ejector pumps are not covered unless Optional
COVERED: All components and parts which affect the primary function of the ice maker and ice and water Coverage G is purchased,).
dispenser, except: NOT COVERED: Broken or collapsed sewer lines outside the foundation – Stoppages or roots that prevent the
NOT COVERED: Any removable component (which does not affect the primary function) – Filters – Interior effective use of any externally applied sewer machine cable – Cost of finding or gaining access to the septic tank
thermal shells/insulation. or sewer hook-ups – Disposal of waste – Chemical treatment of the septic tank and/or sewer lines – Tanks –
6. POOL AND/OR INGROUND SPA EQUIPMENT Leach lines – Cesspool – Any mechanical pump or systems.
Shared equipment is covered. If equipment is not shared, then only one or the other is covered
I. LIMITATIONS AND EXCLUSIONS
NOTE: Unless otherwise specified in this contract, the following limitations and exclusions apply: a. Routine maintenance (you are responsible for providing maintenance and cleaning of covered items as
General Exclusions from Coverage specified by the manufacturer);
1. This contract does not cover: b. Repair or remediation of cosmetic defects;
your AHS® HOME wARRANTy FlExPlAN®
steP 1 – Provide your information. steP 2 – choose your coverages.
a. core coverage Plan® seller & Buyer Buyer
Property address to be covered Single Family Home (SFH)
q $475 $415
q $435 $375
City State Zip
New Construction SFH (covers years 2-5)
q N/A $665
New Construction Condo (covers years 2-5)
q N/A $575
Contract # (Provided when AHS receives your application.)
Please check appropriate box for initiating agent. Required fields have been bolded.
B. add more coverage seller & Buyer Buyer
(Seller coverage available only if Core Coverage Plan includes Seller)
q seller information q CoveragePlus Package® $55 $55
Adds coverage for some unique items.
Seller Name q ServicePlus Package® $79 $79
( ) Adds coverage for some costly services.
Phone Number E-mail Address
Note: For Duplex, Triplex and Fourplex pricing, please call 1-800-735-4663 for quote.
For SFH between 5,000 sq. ft. and 10,000 sq. ft., call for quote.
steP 3 – add buyer options.
City State Zip
q washer/dryer/Refrigerator w/ice Maker and dispenser* $102
Real Estate Company
q Kitchen Refrigerator w/Ice Maker and Dispenser $45
q Additional Refrigerator w/Ice Maker and Dispenser** $25
q Washer and Dryer $80
Agent E-mail Address q Free Standing Ice Maker $45
( ) q Swimming Pool or Inground Spa Equipment*** $160
Main Office Number Listing Expiration Date q Swimming Pool/Inground Spa Equipment (shared equipment)*** $160
q Buyer information q Additional Swimming Pool or Inground Spa Equipment*** $80
q Water Softener $40
q Well Pump*** $85
( ) q Septic System Pumping and Septic Sewage Ejector Pump*** $30
Phone Number E-mail Address
Mailing Address steP 4 – total & sign.
City State Zip Coverage Total (from Step 2) $
Real Estate Company Buyer Options Total (from Step 3) $
The warranty plan fee may include a service fee payable to the named real estate company for
Agent E-mail Address administrative and other services performed in the procurement of plan, including promoting, selling,
( ) processing and advertising the plan. The service fee is a good faith estimate of the value of the above
Main Office Number named real estate company’s services and expenses in providing such services and procurement of plan.
closing company information q I accept the benefits of the AHS Home Warranty coverage. I received
a copy of the AHS Home Warranty contract and understand the key
terms, coverage, limitations and exclusions, and had the opportunity
Closing Company Name
to ask questions regarding such coverage.
( ) ( )
Phone Number Fax Number q I decline the opportunity to purchase the AHS Home Warranty coverage.
Estimated Closing Date Closing Number
Closing Rep Name $60 Trade Service Call Fee for each service contractor of a different trade requested, or actual cost,
whichever is less. Additional charges may apply to certain repairs and replacements.
E-mail Address * Refrigerator must be located in the Kitchen unless Kitchen Refrigerator option is purchased.
**Kitchen Refrigerator option must be purchased. ***Not available for Condo/Townhome/Mobile
Home except Spa Equipment.
Form No. 925000 6/10
enroll: online Phone Fax mail with Payment: mail without Payment:
www.ahs.com 1-800-735-4663 1-800-329-2478 AHS, P.O. box 2803 AHS, P.O. box 849
Español: 1-800-250-2025 Memphis, TN 38101 Carroll, iA 51401
10 (Make checks payable to American Home Shield)
at closing moving DaY
r Request an AHS® Home Warranty on your new home r Disassemble beds
r Check that all cupboards, closets, dishwasher
tWo WeeKs BEFORE MOvE and other appliances are empty
r Change address on driver’s license, auto registration, r Give movers tour and instructions for what is
voter’s registration, credit cards and with doctors, being moved
veterinarian, utility companies, subscriptions to
magazines and newspapers and your employer enjoY YoUr
r Submit a postal change of address form either neW Home!
online or by mail
r Fill prescriptions for the next couple of weeks
1-5 DaYs BEFORE MOvE
r Defrost freezer and empty ice maker
and ice cube trays
r Clean refrigerator, stovetop and oven
r Disconnect and drain all appliances
r Drain fuel from power equipment
r Have payment for movers ready
r Confirm travel arrangements
r Confirm arrival time of movers or
pick-up time of rental truck
r Gather and clean outdoor furniture
r Return cable box, cable modem
and DSL modem if necessary
r Organize keys
r Close safe deposit box
r Clean house
r Finish packing
r Prepare food for move day
Your contract package should arrive within four weeks of enrollment. Please note that no contract
package is sent during the listing coverage period. If for some reason your contract package does not arrive, please contact
us at 1-800-776-4663. Within your contract package, you’ll find your contract and contract number, as well as detailed
instructions on how to make a service request. If a covered item breaks down before you receive your contract package,
your service request can be placed by calling 1-800-776-4663 or visiting www.ahs.com.
Once you receive your contract package, be sure to create your “My Account” and register your AHS Home warranty.
FlexPlan AT A glANCE
Use this chart to determine which combination of plans and
e ®1 s
packages is right for you. For detailed coverage information,
use the contract reference note beside each item below.
you will pay a $60
Heating (for specific coverages see contract section E1) 3 3 trade service call Fee for
Add Geothermal/Water Source Heat Pumps, Registers,
3 each service contractor of a
Grills and Heat Lamps (G9a)
different trade requested.2
Air Conditioning (E2) 3 3
Add Geothermal/Water Source Heat Pumps, Registers,
Grills and Electric Non-Ducted Wall A/C Units (G9b)
3 3 additional Buyer options.
ductwork (E3) 3 3 Something else you want to cover?
Increase limit to $1,000 for ductwork in concrete (G9c) 3 3 Check out these additional options.
Plumbing (E4) 3 3 (Section H)
Add Pressure Regulators, Faucets*, Shower Heads and Arms,
Hose Bibs, Toilets of Like Quality ($600 per occurrence) and
3 3 3 washer/dryer/Refrigerator bEST
w/ice Maker and dispenser** VAluE
Sewage Ejector Pumps (G9d) 3 $102
Increase limit to $1,000 for plumbing in concrete (G9d) 3 3 Kitchen Refrigerator w/Ice Maker
Plumbing Stoppages (E5) 3 3 and Dispenser
water Heaters (E6) 3 3 $45
Electrical (E7) 3 3
built-in Microwaves (E8) 3 3 Additional Refrigerator w/Ice Maker
3 and Dispenser***
Add Door Glass and Racks (G9e) 3
dishwashers (E9) 3
garbage disposals (E10) 3 3 Washer and Dryer
Ranges/Ovens/Cooktops (E11) 3 3 $80
Add Rotisseries, Racks, Handles, Knobs and Dials (G9f) 3 3 Free Standing Ice Maker
Trash Compactors (E12/G9g) 3 3 $45
13 SEER (E) 3 3 Swimming Pool or Inground
Sediment (E) 3 3 Spa Equipment†
Rust and Corrosion (E) 3 3 $160
insufficiently Maintained Equipment (E) 3 3
3 Swimming Pool/Inground Spa
Ceiling Fans (G1) 3 Equipment (shared equipment)†
garage door Openers (G2) 3 3 $160
Telephone wiring (G3) 3 3
built-in Food Centers (G4) 3 3 Additional Swimming Pool or
doorbells (G5) 3 3 Inground Spa Equipment†
instant Hot/Cold water dispensers (G6) 3 3 $80
Central Vacuums (G7) 3 3 Water Softener
Smoke detectors (G8) 3 3 $40
Refrigerant Recapture, Reclaim and disposal (F1) 3 3 Well Pump†
Removal of defective Equipment (F2) 3 3 $85
Permits ($250 per occurrence) (F3) 3 3 Septic System Pumping and Septic
Code Violations ($250 per contract term) (F4) 3 3 Sewage Ejector Pump†
undetectable Pre-Existing Conditions (F5) 3 3 $30
improper installations, Repairs or Modifications (F6) 3 3
Mismatched Systems (F7) 3 3
Pricing. The total cost of your home warranty based on your chosen coverage and property type.
Core Coverage Plan Core + CoveragePlus Core + ServicePlus all 3 Packages
type of Home Seller & Buyer Buyer Seller & Buyer Buyer Seller & Buyer Buyer Seller & Buyer Buyer
Single Family Home†† (SFH) $475 $415 $530 $470 $554 $494 $609 $549
Condo/Townhome/Mobile Home $435 $375 $490 $430 $514 $454 $569 $509
New Construction SFH†† (covers years 2-5) N/A $665 N/A $720 N/A $744 N/A $799
New Construction Condo (covers years 2-5) N/A $575 N/A $630 N/A $654 N/A $709
Core Coverage Plan must be purchased in conjunction with these packages. **Refrigerator must be located in the Kitchen unless Kitchen Refrigerator option is purchased.
$60 Trade Service Call Fee for each service contractor of a different trade requested, ***Kitchen Refrigerator option must be purchased.
or actual cost, whichever is less. Additional charges may apply to certain repairs †
Not available for Condo/Townhome/Mobile Home except Spa Equipment.
and replacements. ††
If 5,000-10,000 sq. ft., call for quote.
*Chrome builder’s standard used when replacement is necessary. Form No. 925000 6/10
QUestions? Visit AHS online at www.ahs.com or call 1-800-735-4663.