Operations manual [lindile ntshanyana mpc (ltd)

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Operations manual [lindile ntshanyana mpc (ltd)

  1. 1. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaLindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaOPERATIONSOPERATIONSMANUALMANUAL
  2. 2. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.za1. Programs /Projects2. Key Result Areas3. Policies/Procedures4. Budget
  3. 3. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaPrograms are the aggregate activitiesundertaken by the Co-operative in aregular and continuous manner inpursuance to its mandate, mission, andvision as defined and established in theconstitution.
  4. 4. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaProjects are activities that represent acomponent of a program that are usuallyundertaken for a specific purpose andwithin a specific period of time, usually aminimum of one year. However, a projectmay progress in becoming a regularprogram when assessed to have continuingdirect impact on the development of theintended beneficiaries
  5. 5. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaExample: Lindile Ntshanyana MPC (Ltd)ProgramProgram ProjectsProjectsPublic/Private ServicesPublic/Private Services a.a. Public Parks/ BeachesPublic Parks/ Beachesb.b. Play GroundsPlay GroundsMaintenance/garbageMaintenance/garbageCollectionCollectionc.c. Facilities & EquipmentFacilities & EquipmentMaintenanceMaintenanced.d. Lindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)
  6. 6. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaExample: Lindile Ntshanyana MPC (Ltd)ProgramProgram ProjectsProjects2. Production & Marketing2. Production & MarketingAssistanceAssistancea.a. Bee Keeping/ HoneyBee Keeping/ HoneyProductivity.Productivity.3. Community3. Community a.a. Micro EnterpriseMicro EnterpriseDevelopmentDevelopmentb.b. ScholarshipScholarshipc.c. ExhibitionExhibition
  7. 7. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaExample: Lindile Ntshanyana MPC (Ltd)ProgramsPrograms ProjectsProjectsCredit & CollectionCredit & Collection a.a. Productive & Provident LoansProductive & Provident LoansSavings Mobilization & CapitalSavings Mobilization & CapitalBuild UpBuild Upa.a. Annual Subscription of R500Annual Subscription of R500--00 (Five Hundred Rand) and00 (Five Hundred Rand) andan Entrance fee of R250an Entrance fee of R250--0000(Two Hundred and Fifty Rand)(Two Hundred and Fifty Rand)
  8. 8. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaExample: Lindile Ntshanyana MPC (Ltd)ProgramProgram ProjectsProjectsCommunity ProjectsCommunity Projects a.a. Educational AssistanceEducational Assistance(Scholars)(Scholars)b.b. Extension ServicesExtension Servicesc.c. Community ProjectsCommunity ProjectsBenefitsBenefits a.a. Mortuary/ Burial AssistanceMortuary/ Burial AssistanceSchemes Program.Schemes Program.
  9. 9. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.za www.lindilentshanyana.co.zaInputs(GoalOriented)Outputs(ExternalToOrgnzn.)PlanningOrganizingStaffingLeadingControllingMan, MachineMaterial,Method,MeasurementStake holder Feedback (reenergizing the system)EXTERNAL ENVIRONMENT(Opportunities, Constraints)StakeholdersShareholders;Society; Customers;Employees; SuppliersProduct/Services,Profits, Customer &Societal satisfaction,Other Long-term Goals
  10. 10. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaLindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)Transformationprocessinput outputFeedback (Reenergizing the system)ENVIRONMENTSystem Boundary
  11. 11. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaLindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)EnvironmentalassessmentMission & Values timelessVision 5 yearsStrategic Goals 1-3 yearsObjectives1 yearsManagement’sWork “How”Board andManagement’sWork “what”Board Role inStrategic Planningwww.lindilentshanyana.co.za
  12. 12. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaSTRATEGIC MANAGEMENT MODELENVIRONMENTALANALYSISEXTERNAL•OPPORTUNITIES•THREATSINTERNAL•STRENGTHS•WEAKNESSESMISSIONOBJECTIVESSTRATEGIESPROGRAMSPROJECTSPROCEDURESBUDGETSSTRATEGY FORMULATIONSTRATEGY IMPLEMENTATIONEVALUATIONANDCONTROLF E E D B A C KPERFORMANCEVISION
  13. 13. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaBoard Strategic Planning PolicyThe best way to formalize the decisionsmade as a result of the assessment of theboard’s strategic planning capabilities isto develop a written board strategicplanning policy.
  14. 14. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaKey Result Areas are the areasof performance outlining thetasks that the employee has toperform and define the workthat is expected out of himDetermination of key result areas.
  15. 15. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.za1. Formulate strategicPlan2. Policy direction3. Performance Review4. Compliance1. Products &Services2. Employment,4. Membership,Expansion5. BenefitsBoardManagement
  16. 16. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaThe Board of Directors shall have the followingfunctions and responsibilities:• Provide general policy direction;• Formulate the strategic development plan;• Determine and prescribe the organizationaland operational structure;• Review the Annual Plan and Budget andrecommend for the approval of the members;Functions and Responsibilities
  17. 17. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.za• Establish policies and procedures for theeffective operation and ensure properimplementation of such;• Evaluate the capability and qualificationand recommend to the members theengagement of the services of theExternal Auditor;• Ensure that all the members of theLindile Ntshanyana MPC (Ltd) understandsthe constitution;Functions and Responsibilities
  18. 18. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.za• Declare the members entitled to vote;• Decide election related cases involving theElection Committee and its members;• Act on the recommendation of the EthicsCommittee on cases involving violations of Codeof Governance and Ethical Standards; and• Perform such other functions as may beprescribed in the By-laws or authorized by theConstitution of the Lindile Ntshanyana MPC.Functions and Responsibilities
  19. 19. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaProtectFinancialhealthEnsureclinical;qualityserviceEnsureCompetentManagementAdvocatefor community andorganizationPerpetuateEffectiveGovernanceSetStrategicDirectionDuty ofCareDuty ofObedienceDuty ofLoyaltyCore GovernanceResponsibilities Fiduciary dutiesBoard Responsibilities and Duties
  20. 20. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaBoard meeting1. 60% discussion on the issues on the strategic goals30% listening to manager’s report (short term tactics)2. Techniques for “staying strategic” in board meetingsinclude:- Distribute reports one week prior to the meeting- Spend 30 minutes of each meeting in educationon strategic issues.- Make sure meetings are goal-driven and facilitated- Developing a master calendar indicating topics to beaddressed at each board meeting- educational sessions
  21. 21. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaare the means by whichthe goods or servicesare delivered, produced,or provided to theexternal clients
  22. 22. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.za• Building a capable organization• Allocating resources for strategy-criticalactivities• Motivating people to pursue the targetobjectives• Tying rewards to achievement of results• Creating a strategy-supportive cooperative
  23. 23. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.za•Installing needed information,communication, and operating systems•Instituting best practices and programs forcontinuous improvement• Exerting the leadership necessary to drivethe process forward and keep improving
  24. 24. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaSources/References:Sources/References: Lindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)Jerry C. NamkenStrategic Planning Handbook for CooperativesGalen W. RappUSDAIRBS, 1994vikramthadeshvar@hotmail.com at www.slideshare.netAccord Limited 1990-2007Narra MPC Operations ManualTubao credit Cooperative MPC Operations ManualAccord Limited 1990-2007
  25. 25. 3/26/20133/26/2013 www.lindilentshanyana.co.zawww.lindilentshanyana.co.zaLindile Ntshanyana MPC (Ltd)Lindile Ntshanyana MPC (Ltd)Community Partnership For a Better Tomorrow!Community Partnership For a Better Tomorrow!

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