Vermette UF 300 Chapter 12 Relate - Part 2

290 views

Published on

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
290
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Vermette UF 300 Chapter 12 Relate - Part 2

  1. 1. Chapter Twelve: Managing Conflict and Dealing With Difficult People Good leaders "first get the right people on the bus, the wrong people off the bus, and the right people in the right seats." Jim Collins Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 1
  2. 2. Chapter Goals Learning • To identify sources of conflict in the workplace. • To understand how the amygdala functions. • To assess how well you manage conflict. Ability • Resolve certain types of conflict. • To deal with different types of difficult people. Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 2
  3. 3. Conflict Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 3
  4. 4. The Amygdala Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 4
  5. 5. Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 5
  6. 6. Sources of Conflict Systemic Conflict that is caused by the system's policies and procedures Endemic Conflict that is common in a particular kind of business or setting Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 6
  7. 7. Causes of Systemic Conflict Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 7
  8. 8. Causes of Personal Conflict • Failure to understand and respect individuality • Competing interests, competing perspectives • Hidden agendas • Passive-aggressive communication • Arbitrarily killing another’s ideas • Interpersonal conflicts • Harsh criticism • Gender differences • Bullying and intimidation Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 8
  9. 9. Questions to Assess and Resolve Conflict Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 9
  10. 10. Benefits of Working Through Conflicts Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 10
  11. 11. Conflict Resolution Settling disputes and disagreements in a peaceful manner through discussions that lead to an understanding of the cause of problems. Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 11
  12. 12. Management’s Role in Conflict Resolution Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 12
  13. 13. Personal Conflict Management Assessment Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 13
  14. 14. Workplace Harassment Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 14
  15. 15. Types of Difficult People • Bulldozer • Saboteur • Procrastinator • Whiner • Explorer • Pleaser • Grandstander • Doomsayer Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 15
  16. 16. Leading Difficult People Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 16
  17. 17. Positive Habits That Gain Respect Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 17
  18. 18. Chapter Reflections Chapter 12, Cornerstones for Professionalism, 2/e, Pearson Education 18

×