WINNING AND RETAINING BUSINESS IN THE AUSTRALIAN MINING EQUIPMENT SECTOR,
2014
BY
MARKETSANDMARKETS
www.rnrmarketresearch....
Winning and Retaining Business in the Australian Mining Equipment Sector, 2014
Synopsis
 In February and March 2014, Time...
Summary
 Overall trends in the data revealed:
 Customer priorities in supplier selection are product quality and availab...
Reasons To Buy
 Identify key areas for differentiation by understanding what factors most influence choice of supplier.
...
RNR MARKET RESEARCH
RNRMARKETRESEARCH.COM, AN ONLINE REPOSITORY OF MARKET RESEARCH REPORTS, OFFERS IN-DEPTH ANALYSIS
OF OV...
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Australian Mining Equipment Market Analysis & Forecast

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Australian Mining Equipment Market Analysis & Forecast

  1. 1. WINNING AND RETAINING BUSINESS IN THE AUSTRALIAN MINING EQUIPMENT SECTOR, 2014 BY MARKETSANDMARKETS www.rnrmarketresearch.comWEBSITE Single User License: US$ 3495 No of Pages: 54 Corporate User License: US$ 6990
  2. 2. Winning and Retaining Business in the Australian Mining Equipment Sector, 2014 Synopsis  In February and March 2014, Timetric surveyed 110 mine managers, maintenance managers, procurement managers and other key decision-makers in over 90 operating Australian mines. The survey primarily assessed heavy mobile equipment, however respondents were also asked about their practices and preferences in areas such as mining software, technology, and maintenance.  Areas of analysis include:  Customer priorities when buying mining equipment, with ratings of the importance of 16 separate factors for customers when choosing mining equipment, including cost factors, supplier attributes and product attributes.  Ratings of existing suppliers across the same factors, identifying best-performing suppliers and how well suppliers performed versus the importance of each factor.  In-depth analysis of the major suppliers, namely Caterpillar, Joy Global, Komatsu and Volvo, including their overall performance ratings and their ratings for each of the factors relative to its importance.  Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers in Australia for trucks, excavators, loaders, shovels, dozers, drills, continuous miners, longwall systems, engines, tyres, pumps and mining software.  Insight into the likelihood of switching supplier and key action points for suppliers for product and service improvements required. Complete report available at http://www.rnrmarketresearch.com/winning-and-retaining-business-in-the-australian-mining-equipment- sector-2014-market-report.html .
  3. 3. Summary  Overall trends in the data revealed:  Customer priorities in supplier selection are product quality and availability of parts  Suppliers perform well, but customer satisfaction is frequently lowest in the most important areas for customers  Volvo and Komatsu received the highest average satisfaction ratings, with Caterpillar considered the leading supplier for most categories of mining equipment  Account managers make a significant impact in the selection process  Although loyal to their suppliers, customers look for improvement in parts availability and product quality Scope  Winning and Retaining Business in the Australian Mining Equipment Sector, 2014 published by Timetric Mining Intelligence Centre, provides readers with a detailed analysis of customer preferences in the Australian mining sector. The analysis is based upon Timetric’s survey of 110 mine managers, procurement managers and other key decision-makers Inquire for discount on this report @ http://www.rnrmarketresearch.com/contacts/discount?rname=178180 . (Original Price $3495) Winning and Retaining Business in the Australian Mining Equipment Sector, 2014
  4. 4. Reasons To Buy  Identify key areas for differentiation by understanding what factors most influence choice of supplier.  Target product and service improvement areas based on where mining equipment suppliers are currently underperforming relative to customer expectations.  Develop successful sales and marketing strategies through an understanding of the leading competitors and their strengths and weaknesses. Key Highlights  When choosing an equipment supplier, respondents rate ‘Production reliability and quality’ and the ‘Availability of replacement parts’ as most important. However, over half of respondents feel that suppliers need to improve in the latter.  Overall the major suppliers perform well in terms of customer satisfaction, however, their weakest ratings were given for two of the three most important factors for respondents. Buy a Copy of the report at http://www.rnrmarketresearch.com/contacts/purchase?rname=178180 . Winning and Retaining Business in the Australian Mining Equipment Sector, 2014
  5. 5. RNR MARKET RESEARCH RNRMARKETRESEARCH.COM, AN ONLINE REPOSITORY OF MARKET RESEARCH REPORTS, OFFERS IN-DEPTH ANALYSIS OF OVER 5000 MARKET SEGMENTS. RNR MARKET RESEARCH LIBRARY HAS SYNDICATED REPORTS BY LEADING MARKET RESEARCH PUBLISHERS ACROSS THE GLOBE. FOR MORE DETAILS CONTACT : SALES@RNRMARKETRESEARCH.COM / +18883915441 FOLLOW US Website www.rnrmarketresearch.com

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