Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

CapDémat Evolution plateforme de GRU pour collectivités

1,577 views

Published on

Présentation donnée lors du séminaire de Linagora consacré aux collectivités territoriales.
Intervenant : Philippe USCLADE, chef de projet NTIC, CG95

Published in: Technology
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m77EgH } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m77EgH } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m77EgH } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m77EgH } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m77EgH } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m77EgH } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

CapDémat Evolution plateforme de GRU pour collectivités

  1. 1. Association Communauté CapDémat CapDémat Evolution plateforme de GRU pour collectivités Date 6 nov 2014 1
  2. 2. Association Communauté CapDémat Sommaire - Le cadre du projet - Focus de la GRU dans un SI de collectivité - CapDémat Evolution une réponse aux enjeux de la GRU - Une association pour quoi faire - Question Date 6/11/14 – Échanges GRU– Linagora 2
  3. 3. Porté par l’association CapDémat Association de collectivités www.communaute-capdemat.fr Des enjeux et délais contraints Une version disponible pour la fin 2014 Un cadre via l’UGAP Un cadre règlementaire qui permet de répondre au délais 3 Le cadre du projet • Date 6/11/14 – Échanges GRU– Linagora
  4. 4. 5 enjeux majeurs Pour CapDémat Evolution 4 Positionnement GRU/métiers Date 6/11/14 – Échanges GRU– Linagora
  5. 5. La GRU Usager Usager (cible à satisfaire) (cible à satisfaire) Service Service (information, service en ligne, (information, service en ligne, relation directe….) relation directe….) Organisation (levier d’optimisation et d’augmentation de la qualité Organisation (levier d’optimisation et d’augmentation de la qualité de service) de service) Métiers (instruction, traitement des demandes, notification….) • Sur tous les canaux de communication • Et tous les points de contact 5 Positionnement GRU/métiers Métiers (instruction, traitement des demandes, notification….) Date 6/11/14 – Échanges GRU– Linagora
  6. 6. La mise en place d’une organisation et d’une démarche de gestion de la relation usager implique des changements… Au niveau de l’organisation S’organiser en fonction des besoins et des attentes des cibles Développer une logique transversale dans une logique d’égalité d’accès à l’information Au niveau des processus métier Décliner les processus métiers en fonction des besoins des usagers Définir des indicateurs de qualité Au niveau du Système d’Information Urbaniser le SI et éviter le développement en silos de nombreux outils métier Développer les notions de comptes familles et comptes usagers 6 Positionnement GRU/métiers • Date 6/11/14 – Échanges GRU– Linagora
  7. 7. Numérisat ion courrier E-Site Messagerie web Tri courrier GEC Appli métier Accueil physique Accueil téléphonique SVI-ACD-CapDémat ECTvIolution Plateforme d’accueil multicanal: BackOffice Work Flow Num, dossier 7 Positionnement GRU/métiers Date 6/11/14 – Échanges GRU– Linagora
  8. 8. WordPress + Lineshare LinID SVI-ACD-CTI SugarCRM (version communautaire) Sugar CRM WF (optio nnel) Les outils : Jasper Report Un prototype en transformation pour une V1 Date 6/11/14 – Échanges GRU– Linagora 8 CapDémat Evolution
  9. 9. Module usager Date 6/11/14 – Échanges GRU– Linagora 9 CapDémat Evolution
  10. 10. Module GRU Date 6/11/14 – Échanges GRU– Linagora 10 CapDémat Evolution
  11. 11. 11 Une association pour quoi faire? Avant… • Une version CapDémat communautaire piloté et financé uniquement par le CGVO • Une version restreinte du périmètre global de la GRU et un fort besoin de redévelopper l’application • Une communauté qui perdait la maîtrise de son destin • Un acteur devenu trop important – Tirant vers de la technique pour la technique au détriment du fonctionnel Date 6/11/14 – Échanges GRU– Linagora
  12. 12. Pérenniser 12 Une association pour quoi faire? Optimiser Inverser le paradigme Maitriser son SI Mutualiser Valoriser ses membres Éviter les fork Avancer plus rapidement Association Communauté CapDémat Après… Date 6/11/14 – Échanges GRU– Linagora
  13. 13. 13 Une association pour quoi faire? Et pour répondre à ces objectifs • Des statuts et un règlement intérieur adaptés aux objectifs • Un collège de membres-fondateurs limité • Une association ouverte à toutes les collectivités • Une mise à disposition de locaux et de personnel par le CGVO sans frais pour ACC Date 6/11/14 – Échanges GRU– Linagora
  14. 14. Et pour répondre à vos questions 14 Merci de votre attention Communauté CapDémat WWW.communaute-capdemat.fr Philippe Usclade Philippe.usclade@valdoise.fr Date 6/11/14 – Échanges GRU– Linagora

×