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MIS CASE STUDY
SALESFORCE.COM: CLOUD SERVICES GO MAINSTREAM
Presented By
Likhan Banik
BSSE 0318
Submitted To
Dr. Md. Mahbubul Alam Joarder
Director and Professor
IITDU
2
Outline
What is Cloud Computing?
Purpose of Cloud Computing?
Statistics
Cloud Computing Services
SalesForce.com
Business O...
What is Cloud Computing?
 centralized virtual software
 provides all the required resource to the users
4
Father of Cloud Computing 5
John McCarthy(1927-2011)
In 1960, he opined that,
"computation may someday be
organized as a p...
Purpose of Cloud Computing
 Resource Sharing
 Efficient storage and computing services
 Inexpensive
 Highly reliable a...
Statistics 7
Statistics(cont.)
 $150 Billion: The size of the Cloud Computing Market by 2013
 $750 Million: The Amount Amazon.com’s A...
Cloud Computing Services
 Infrastructure as a Service(IaaS)
 Platform as a Service(PasS)
 Software as a Service(SaaS)
9
Salesforce.com
 Salesforce.com Inc. is a global cloud computing company headquartered
in San Francisco, California
 The ...
Business Operations
 Customer Relationship Management System
 The Sales Cloud
 The Services Cloud
 Force.com platform
...
Challenges
 grow and refine its business
 Increased competition
 Traditional industry leaders
 Similar Products like S...
Competitors
 Microsoft
 Oracle
 SAP
 NetSuite
 RightWay
13
Previous Systems and Problems
on January 6, 2009 the core network device failed and prevented data in
Europe, Japan, and N...
Results of using Information Systems 15
Interactive Session
16
Case Study Questions & Answer's
 How does Salesforce.com use cloud computing?
 What are some of the challenges facing Sa...
How does Salesforce.com use cloud
computing?
SalesForce.com uses cloud computing with two major cloud services
 Software ...
What are some of the challenges facing Salesforce as it
continues its growth? How well will it be able to meet those
chall...
What kinds of businesses could benefit from
switching to Salesforce and why?
Small to medium-size businesses are probably ...
What factors would you take into account in
deciding whether to use Salesforce.com for your
business?
Businesses should as...
Could a company run its entire business using
Salesforce.com, Force.com, and App Exchange?
Explain your answer.
Depending ...
Any Questions 23
24
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MIS Presentation about SalesForce.com

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This is MIS Presentation about SalesForce.com and some interactive session Q&A.

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MIS Presentation about SalesForce.com

  1. 1. MIS CASE STUDY SALESFORCE.COM: CLOUD SERVICES GO MAINSTREAM
  2. 2. Presented By Likhan Banik BSSE 0318 Submitted To Dr. Md. Mahbubul Alam Joarder Director and Professor IITDU 2
  3. 3. Outline What is Cloud Computing? Purpose of Cloud Computing? Statistics Cloud Computing Services SalesForce.com Business Operations Challenges Competitors Previous Systems and Problems Results of using Information Systems interactive session 3
  4. 4. What is Cloud Computing?  centralized virtual software  provides all the required resource to the users 4
  5. 5. Father of Cloud Computing 5 John McCarthy(1927-2011) In 1960, he opined that, "computation may someday be organized as a public utility."
  6. 6. Purpose of Cloud Computing  Resource Sharing  Efficient storage and computing services  Inexpensive  Highly reliable and redundant  Widespread availability irrespective of geographical boundaries 6
  7. 7. Statistics 7
  8. 8. Statistics(cont.)  $150 Billion: The size of the Cloud Computing Market by 2013  $750 Million: The Amount Amazon.com’s AWS expects to earn in 2011  7/10: Companies using cloud services that will move new applications to the cloud  60%: Server workloads that will be virtualized by 2014 8
  9. 9. Cloud Computing Services  Infrastructure as a Service(IaaS)  Platform as a Service(PasS)  Software as a Service(SaaS) 9
  10. 10. Salesforce.com  Salesforce.com Inc. is a global cloud computing company headquartered in San Francisco, California  The company was founded in 1999 by former Oracle executive Marc Benioff  Most innovative company in America by Forbes magazine  Mainly popular for customer relationship management(CRM) product 10
  11. 11. Business Operations  Customer Relationship Management System  The Sales Cloud  The Services Cloud  Force.com platform  AppExchange  Web Services 11
  12. 12. Challenges  grow and refine its business  Increased competition  Traditional industry leaders  Similar Products like SalesForce.com  Expanding business model with Google, Apple  Subscribers depend on SalesForce.com services 24/7 12
  13. 13. Competitors  Microsoft  Oracle  SAP  NetSuite  RightWay 13
  14. 14. Previous Systems and Problems on January 6, 2009 the core network device failed and prevented data in Europe, Japan, and North America from being processed for 38 minutes. Over 177 million transactions were affected 14
  15. 15. Results of using Information Systems 15
  16. 16. Interactive Session 16
  17. 17. Case Study Questions & Answer's  How does Salesforce.com use cloud computing?  What are some of the challenges facing Salesforce as it continues its growth? How well will it be able to meet those challenges?  What kinds of businesses could benefit from switching to Salesforce and why?  What factors would you take into account in deciding whether to use Salesforce.com for your business?  Could a company run its entire business using Salesforce.com, Force.com, and App Exchange? Explain your answer. 17
  18. 18. How does Salesforce.com use cloud computing? SalesForce.com uses cloud computing with two major cloud services  Software as a Service(SaaS): CRM is used as SaaS in SalesForce.com  Platform as a Service(PaaS): SalesForce.com divides their products as three types of clouds. the Sales Cloud the Service Cloud the Custom Cloud 18
  19. 19. What are some of the challenges facing Salesforce as it continues its growth? How well will it be able to meet those challenges?  Increased competition both from traditional industry leaders and new challengers hoping to replicate Salesforce’s success  Expanding the business model into other areas with Google and Apple  Ensuring the system is available 24/7 with no outages  Defending the system against security breaches 19
  20. 20. What kinds of businesses could benefit from switching to Salesforce and why? Small to medium-size businesses are probably the most likely ones to switch to Salesforce.com because of 1. cost factors 2. lack of having in-house resources 3. rely on CRM and other tools available in Salesforce.com 20
  21. 21. What factors would you take into account in deciding whether to use Salesforce.com for your business? Businesses should assess the costs and benefits of the service, weighing all people, organization, and technology issues.  Does the software-as-a-service applications integrate well with the existing systems?  Does it deliver a level of service and performance that’s acceptable for the business? 21
  22. 22. Could a company run its entire business using Salesforce.com, Force.com, and App Exchange? Explain your answer. Depending on the type of business, a company probably could run its entire operations using Salesforce Salesforce.com com, Force Force.com com, and App Exchange. All four major functional areas of a business are supported: Sales and Marketing, Manufacturing and Production, Finance, and Human Resources. There are dozens of applications available to fully support all of these areas. 22
  23. 23. Any Questions 23
  24. 24. 24

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