Netiquette Today

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Netiquette today is about the online etiquette appropriate in today's 2.0 world. Topics covered email, email discussion lists, chat, IM, blogs, web & blog design, profiles and general online tips for success. This presentation was part of a pre-conference at ILA Sep. 30, 2009.

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  • Introduce self: library; LibIdaho moderator and user of online tools
  • What we will cover
  • The second look
  • explain
  • Netiquette Today

    1. 1. Netiquette Today Your guide to online etiquette success by Liesl Seborg [email_address]
    2. 2. Online Etiquette: “Netiquette” <ul><li>Email </li></ul><ul><li>Email Discussion Lists </li></ul><ul><li>Chat, Instant Messaging & Discussion Forums </li></ul><ul><li>Social Networking </li></ul><ul><li>Blogs </li></ul><ul><li>Web & Blog Design </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    3. 3. Salutation <ul><li>Greet your recipient </li></ul><ul><ul><li>Hi, Hello, Hola, Good morning, etc. </li></ul></ul><ul><ul><li>This gentleness keeps the message from sounding abrupt. </li></ul></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    4. 4. Closing & Signature <ul><li>Sincerely, best regards, warmly, in perpetuity, yours, cheers… </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    5. 5. Content of Email <ul><li>Include some casual conversation </li></ul><ul><li>Know your audience/recipient </li></ul><ul><li>Be brief but not blunt </li></ul><ul><li>Humor & emoticons </li></ul><ul><ul><li> ;-)  XD :-P </li></ul></ul><ul><li>Abbreviations </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    6. 6. <ul><li>Forwards </li></ul><ul><ul><li>Permission -- if a personal message is received by you that you would like to forward </li></ul></ul><ul><ul><li>Jokes -- be aware of your audience </li></ul></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    7. 7. Reply & Reply All <ul><li>Know your employer’s policy </li></ul><ul><li>Reply individually if most appropriate </li></ul><ul><li>Reply to all if all parties are interested in your response. </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    8. 8. General Email Tips <ul><li>Respond promptly </li></ul><ul><li>Spellcheck </li></ul><ul><li>Verify attachments </li></ul><ul><li>Don’t respond emotionally </li></ul><ul><li>Style </li></ul><ul><ul><li>Fonts: use Unicode fonts that are easy to read </li></ul></ul><ul><ul><li>Backgrounds: don’t </li></ul></ul><ul><ul><li>Color: be selective </li></ul></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    9. 9. Email Discussion & News Lists <ul><li>If list is moderated, do not assume that your post was not received and re-post </li></ul><ul><li>Reply v. Reply All </li></ul><ul><li>Save your subscription email </li></ul><ul><li>Follow email netiquette </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    10. 10. Newby Mistakes <ul><li>Forwarding virus alerts not related to own system </li></ul><ul><li>Forwarding jokes and stories in professional environment </li></ul><ul><li>Engaging in Flame Wars or communicating with Trolls </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    11. 11. Profiles <ul><li>Personal v. professional </li></ul><ul><li>Contact information </li></ul><ul><li>Preserve privacy as appropriate for you </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    12. 12. IM & Chat Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address] <ul><li>Use email guidelines </li></ul><ul><li>Emoticons are accepted </li></ul><ul><li>Signoff </li></ul><ul><ul><li>Send farewell </li></ul></ul><ul><ul><li>Wait for farewell to be acknowledged </li></ul></ul>
    13. 13. Getting Permission Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    14. 14. Social Networking <ul><li>Personal v. professional </li></ul><ul><li>Respond to comments as needed </li></ul><ul><li>Acknowledge new subscribers, potentially follow </li></ul><ul><li>When repost give credit </li></ul><ul><ul><li>Retweet (RT) in Twitter </li></ul></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    15. 15. Blogs <ul><li>Personal v. professional </li></ul><ul><li>Posts should contain links for more information </li></ul><ul><li>Comments/Responses should be appropriate to the nature of the blog </li></ul>
    16. 16. Web and Blog Design <ul><li>Make accessible </li></ul><ul><ul><li>Color </li></ul></ul><ul><ul><li>Font size and style (resizing if possible) </li></ul></ul><ul><ul><li>Easy navigation </li></ul></ul><ul><li>Avoid stereotypes when defining audience </li></ul><ul><li>Design for older technology </li></ul><ul><li>Avoid excessive animation </li></ul><ul><li>Verify links regularly </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    17. 17. Forever is a long time <ul><li>Whatever you put out there will be available for a very long time </li></ul><ul><li>Library of Congress is working to figure out how to archive digital content </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    18. 18. Roundup <ul><li>Follow Golden Rule </li></ul><ul><li>Look Twice </li></ul><ul><li>Typos happen </li></ul><ul><li>Practice </li></ul><ul><li>Best digital self </li></ul><ul><li>Personal v. professional </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]
    19. 19. References and Resources <ul><li>20 Netiquette Tips For Using Email to Develop and Sustain Business & Personal Relationships http://bit.ly/4iYXOw </li></ul><ul><li>Guidelines for users and administrators http://bit.ly/4kjVWk </li></ul><ul><li>http://www.netmanners.com/ </li></ul>Netiquette Today ILA Conference 9/30/2009 Liesl Seborg [email_address]

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