RSP Final Summary 2010

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Final summary of Community Health Foundation Quality Improvment Project 2009-2011

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RSP Final Summary 2010

  1. 1. Summary & Highlights – Year in Review 2010: <ul><li>Community Health Foundation Right Start Quality Improvement Project </li></ul><ul><li>October 2009-April 2011 (dominated the year) </li></ul><ul><li>Goal: Workshop Attendance and Retention via: </li></ul><ul><li>I ncreased Emphasis on workshop locations known to have better size and retention rates. </li></ul><ul><li>Formalizing/growing the Referral Process (forms/database); adding new sites: </li></ul><ul><ul><li>Century Airport Pediatrics; McCauley Home Care; Amherst Pediatrics; Monroe Plan; Kid’s Alliance; Urban League; Lockport Pediatrics </li></ul></ul><ul><li>Exploring partnership with Fantastic Sams . </li></ul>
  2. 2. <ul><li>Community Health Foundation Right Start Quality Improvement Project </li></ul><ul><li>October 2009-April 2011 (dominated the year) </li></ul><ul><li>Develop and administer in-hospital Newborn Survey to understand how the class may impact workshop attendance. </li></ul><ul><li>Design and implement parent Focus Groups to learn more about what works. </li></ul><ul><li>Create, update and study Run Charts illustrating the impact of program activities and changes. </li></ul>Summary & Highlights – Year in Review 2010:
  3. 3. Summary & Highlights - Year in Review 2010: Quarter 1 <ul><li>January – </li></ul><ul><li>Dr Talk Guides with cover based on current RSP </li></ul><ul><li>program material designs. Spanish translation of </li></ul><ul><li>materials, logos, and covers. Prototypes Dec. 2010. </li></ul><ul><li>Child development bullets for updated hospital Call Card </li></ul><ul><li>(Dr V.) Waiting for funding to print. </li></ul><ul><li>February – </li></ul><ul><li>Continued Medicaid investigation/outreach to learn what </li></ul><ul><li>we need to do to become reimbursable , (including </li></ul><ul><li>Fidelis) . By August, it was clear we do not fit current </li></ul><ul><li>Medicaid parameters; much more work to be done. </li></ul><ul><li>March – </li></ul><ul><li>Create and shared RSP Quality Improvement Project </li></ul><ul><li>Story Board. </li></ul>
  4. 4. Summary & Highlights - Year in Review 2010: Quarter 2 <ul><li>April /June - </li></ul><ul><li>2009 reports / data summaries sent to all Hospitals </li></ul><ul><li>May - </li></ul><ul><li>Independent Health negotiations initiated. </li></ul><ul><li>Acquired10k for service retention at MFS. </li></ul><ul><li>June - </li></ul><ul><li>RSP extended operations at Mt. St. Mary’s in Lewiston and at two NYC hospitals . </li></ul>Budget reductions resulted in decreased staff time and reduced services at each Buffalo location. BUT, RSP staff were commended for professional approach, attitude and determination to maintain standards of excellence.
  5. 5. Summary & Highlights - Year in Review 2010: Quarter 3 <ul><li>July / Sept - </li></ul><ul><li>Follow up with Parent Network opportunity; Coordinators detailed and trained for Opening Doors partnership. </li></ul><ul><li>July - Dec - </li></ul><ul><li>NYSPEP Parent Kits; Advised and cooperated in statewide project to create NYS customized parent kits. Strategy was to be included in the final distribution process, and raise RSP profile regarding I & T parenting expertise.  </li></ul><ul><li>August - Present PPT outline RSP package components for sale, licensing, outreach etc. at team meeting. </li></ul><ul><li>Begin IHA reimbursement (Sept 15 th ). </li></ul><ul><li>Complete United Way reports. </li></ul><ul><li>September - </li></ul><ul><li>BC BS Site Visit: Review of staff credentials, curriculum and billing procedures. </li></ul>
  6. 6. Summary & Highlights - Year in Review 2010: Quarter 4 <ul><li>October – </li></ul><ul><li>With Prenatal Perinatal Consortium, RSP begins to research and develop potential for and RSP Support Group , as well as consider a future &quot;Ask the Experts” on our website. </li></ul><ul><ul><li>www.readysetparent.com </li></ul></ul><ul><ul><li>now owned by us ! </li></ul></ul><ul><li>November – </li></ul><ul><li>Catholic Independent Practice Association (CIPA) research and proposal to help cover cost of Dr Talks. </li></ul><ul><li>December – </li></ul><ul><li>Focused on editing Dr Talk Guides, RSP luncheon and completion of CHF projects (focus group and survey) </li></ul>
  7. 7. Summary & Highlights – Year in Review 2010: This table illustrates the decrease in hours worked by RSP staff from 2007-2010, due to turnover, vacant positions, increased time off or leave, and/or hourly reductions. The difference between 2007 and 2010 was 2028 hours… (40 hrs per week x 50 wks = 2000 hours- about one year of service for one coordinator. See run chart (next slide).
  8. 8. Summary & Highlights – Year in Review 2010: Full Staff PT person @ WCHOB Staff Cuts; CHF Project Duck Race Using Room Visits as our measure, this run chart explains how service productivity fluctuated in response to factors such decreased staff and additional activities. By comparing the ratio of RVs to hours worked each year, it shows maximized efficiency over time, considering reduced resources, staff hours, and morale AND increased experience. Summary & Highlights – Year in Review 2010:
  9. 9. RSP Workshop Attendance 2009 & 2010 Charts show 25% improvement in 2010 for unique participants. End of year data repeats in Figures 1 & 2. 343 423
  10. 10. RSP Workshop Retention 2009 & 2010 Chart shows improvement from 2009 to 2010 for participant retention of about 7.5%. Average workshop retention rate prior to Right Start Project was about 4.5 sessions per person.

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