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Managing your behavior
at work
• Alex Quigley:
– http://www.huntingenglish.com/2013/12/10/top-ten-tips-
behaviour-management/
Managing your behavior at work
Thank you! - Our main sources
• Training and consulting in behavior management
& dementia care:
– http://www.crisisprevention.com/Resources/Knowledge-
Base/General/Behavior-Management-Strategies-and-
Techniques
• Websites
– http://www.yourcpd.net/admView.asp?M=GRCMNU&ID=C2
0110114161839-915186779
– https://8ways.wikispaces.com/Behaviour+management
• Understanding what
shapes our own
behaviour can be very
useful, since our
behaviour affects our
relationships with our
colleagues.
Managing your behavior at work
Introduction
• There are some major
employees misconduct,
such as:
– Excessive Tardiness or
Absences:
– Insubordination
– Rudeness and Abusive
Language
– Dishonesty and Theft
– Off-Site Misconduct
Managing your behavior at work
Employee misconduct in the workplace
• The benefits are:
– It helps to develop
techniques for preventing
and managing stress;
– Control anger and express
it in a fair manner;
– Work constructively with
people who annoy us;
– Be aware of your own and
other people's body
language and its role in
communication.
Managing your behavior at work
Benefits of managing our behavior at work
• Professional training is
vital to helping staff
organize their thinking
about problematic
behaviors, and to
developing proactive skills
that focus on prevention
and respect.
Managing your behavior at work
The behavior management strategies
• A vital component of
managing difficult
behavior is knowing that
your behavior affects the
behavior of others.
• When you’re aware of
this factor, you’re better
able to deal with difficult
behavior.
Managing your behavior at work
Strategy 01 – Be mindful of your own reaction
• When you’re rationally
detached, you maintain
control by not taking negative
comments or actions
personally.
• Without this key ability, team
members may react
instinctively or defensively,
which will only escalate a
situation.
Managing your behavior at work
Strategy 02 – Maintain rational detachment
• When people feel ignored,
marginalized, or not cared for,
they often act out.
• An effective way to counter a
person’s anxiety is to validate
her feelings.
• Pay attention to what she says.
Give her plenty of personal
space.
Managing your behavior at work
Strategy 03 – Be attentive
• Remind yourself that when
you’re the target of an outburst
or a negative situation, you’re
rarely the cause of the
behavior.
• And just as thinking, "I can't
deal with this" might cause you
to react one way, telling
yourself, "I know what to do"
will cause a more productive
response.
Managing your behavior at work
Strategy 04 – Use positive self-talk
• Being a professional doesn't
mean that you can handle
everything.
• Knowing that you have
support and backup is crucial
to staying in control of your
own behavior and responding
appropriately.
• Accept your limits and keep
in mind that sometimes the
best decision is to let
someone else take over.
Managing your behavior at work
Strategy 05 – Recognize your limits
• Be sure to debrief after any
incident.
• Talking about it can help
relieve the stress. It’s also
important to consider what
was done well and how to
respond better the next time
a situation occurs.
Managing your behavior at work
Strategy 06 – Debrief
Feel free to send us an e-mail.
Our Website:
www.licoreis.com
Our E-mail:
licoreis@licoreis.com
licoreis@licoreis.com.br
Linkedin: Roberto de Paula Lico Júnior
Skype: roberto.lico
Managing your behavior at work
Our Business Contacts

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Managing your behavior at work

  • 2. • Alex Quigley: – http://www.huntingenglish.com/2013/12/10/top-ten-tips- behaviour-management/ Managing your behavior at work Thank you! - Our main sources • Training and consulting in behavior management & dementia care: – http://www.crisisprevention.com/Resources/Knowledge- Base/General/Behavior-Management-Strategies-and- Techniques • Websites – http://www.yourcpd.net/admView.asp?M=GRCMNU&ID=C2 0110114161839-915186779 – https://8ways.wikispaces.com/Behaviour+management
  • 3. • Understanding what shapes our own behaviour can be very useful, since our behaviour affects our relationships with our colleagues. Managing your behavior at work Introduction
  • 4. • There are some major employees misconduct, such as: – Excessive Tardiness or Absences: – Insubordination – Rudeness and Abusive Language – Dishonesty and Theft – Off-Site Misconduct Managing your behavior at work Employee misconduct in the workplace
  • 5. • The benefits are: – It helps to develop techniques for preventing and managing stress; – Control anger and express it in a fair manner; – Work constructively with people who annoy us; – Be aware of your own and other people's body language and its role in communication. Managing your behavior at work Benefits of managing our behavior at work
  • 6. • Professional training is vital to helping staff organize their thinking about problematic behaviors, and to developing proactive skills that focus on prevention and respect. Managing your behavior at work The behavior management strategies
  • 7. • A vital component of managing difficult behavior is knowing that your behavior affects the behavior of others. • When you’re aware of this factor, you’re better able to deal with difficult behavior. Managing your behavior at work Strategy 01 – Be mindful of your own reaction
  • 8. • When you’re rationally detached, you maintain control by not taking negative comments or actions personally. • Without this key ability, team members may react instinctively or defensively, which will only escalate a situation. Managing your behavior at work Strategy 02 – Maintain rational detachment
  • 9. • When people feel ignored, marginalized, or not cared for, they often act out. • An effective way to counter a person’s anxiety is to validate her feelings. • Pay attention to what she says. Give her plenty of personal space. Managing your behavior at work Strategy 03 – Be attentive
  • 10. • Remind yourself that when you’re the target of an outburst or a negative situation, you’re rarely the cause of the behavior. • And just as thinking, "I can't deal with this" might cause you to react one way, telling yourself, "I know what to do" will cause a more productive response. Managing your behavior at work Strategy 04 – Use positive self-talk
  • 11. • Being a professional doesn't mean that you can handle everything. • Knowing that you have support and backup is crucial to staying in control of your own behavior and responding appropriately. • Accept your limits and keep in mind that sometimes the best decision is to let someone else take over. Managing your behavior at work Strategy 05 – Recognize your limits
  • 12. • Be sure to debrief after any incident. • Talking about it can help relieve the stress. It’s also important to consider what was done well and how to respond better the next time a situation occurs. Managing your behavior at work Strategy 06 – Debrief
  • 13. Feel free to send us an e-mail. Our Website: www.licoreis.com Our E-mail: licoreis@licoreis.com licoreis@licoreis.com.br Linkedin: Roberto de Paula Lico Júnior Skype: roberto.lico Managing your behavior at work Our Business Contacts