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Annual Report: What's happening @ the Wadleigh 2009-2010


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Annual "state of the library" report for the Board of Selectmen.

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Annual Report: What's happening @ the Wadleigh 2009-2010

  1. 1. WADLEIGH MEMORIAL LIBRARY 2009/2010 HIGHLIGHTS Wadleigh Whirlers Library Book Cart Drill Team
  2. 2. CIRCULATION <ul><li>Our usage rates continue to lead the state. </li></ul><ul><ul><li>For NH towns with populations 15,000+, we have the 2 nd highest circulation per capita in the state (15.92). </li></ul></ul><ul><ul><li>Who’s first? Portsmouth @ 22.24 circs per capita. </li></ul></ul><ul><li>We’re smaller, but busier than NH’s more urban libraries. </li></ul><ul><ul><li>Manchester’s population is 8x bigger, but we circulate 3x more items than they do. </li></ul></ul><ul><ul><li>Nashua has 3x the residents we do, but we circulate double the amount of materials. </li></ul></ul><ul><ul><li>Rochester has double the residents, but we circulate twice as many items. </li></ul></ul>
  3. 4. CIRCULATION GROWTH <ul><li>Checkouts have increased nearly 35% since 2005 </li></ul><ul><ul><li>10% increase from 2005 to 2007 (2 yr span) </li></ul></ul><ul><ul><li>10% increase from 2007 to 2008 (1 yr span) </li></ul></ul><ul><ul><li>13% increase from 4/1/09 to 4/1/10 (1 yr span) </li></ul></ul><ul><li>Of particular note in 2009: </li></ul><ul><ul><li>29% increase in museum pass usage </li></ul></ul><ul><ul><li>25% increase in magazine checkouts </li></ul></ul><ul><ul><li>19% increase in young adult book checkouts </li></ul></ul>
  4. 5. Abbreviated circulation statistics 1986-2009 *** Since our last addition, business is up from 75k checkouts/year to nearly ¼ of a million/year . During this same time period, the town’s population only increased 42%.
  5. 6. <ul><li>Visitors </li></ul><ul><ul><li>Last year we had nearly 200,000 people come through our doors, an annual increase of 8%. </li></ul></ul><ul><ul><li>Since 2005, it’s up nearly 20%. Weekly avg=~3600. </li></ul></ul><ul><li>Registered patrons </li></ul><ul><ul><li>The number of people with Wadleigh library cards jumped almost 20% in the last two years (’07-’09). </li></ul></ul><ul><ul><li>Of our nearly 11,000 cardholders, only 7.8% are non-residents. </li></ul></ul><ul><ul><li>Half of the 7.8% work or own property in town. </li></ul></ul>CIRCULATION GROWTH
  6. 7. PROGRAMS <ul><li>To accommodate the increased demand, last year the Library held 797 programs for all ages (100+ than in ‘08). </li></ul><ul><li>While the number of programs increased by 16%, total participation jumped 30% (17,119 people). </li></ul><ul><li>Ongoing programs include: </li></ul><ul><ul><li>Teen writing & anime clubs </li></ul></ul><ul><ul><li>Storytimes for children of all ages </li></ul></ul><ul><ul><li>Book clubs for all ages </li></ul></ul><ul><ul><li>Volunteer led ESOL classes </li></ul></ul><ul><ul><li>Computer skills workshops during school year </li></ul></ul><ul><ul><li>Celebrated our 10 th season of Acoustic Café </li></ul></ul>
  7. 8. <ul><li>Special programs this year (past & planned) </li></ul><ul><ul><li>The Many Faces of Facebook with Officer Pepler </li></ul></ul><ul><ul><li>State-wide “Big Read” series on To Kill a Mockingbird </li></ul></ul><ul><ul><li>Adventure travel series </li></ul></ul><ul><ul><li>Summer Reading series, paid entirely by gift and grant $ </li></ul></ul><ul><ul><li>Volunteer led Tax Assistance programs </li></ul></ul><ul><ul><li>Job search skill seminars </li></ul></ul><ul><ul><li>Teen Wii virtual tournament with area libraries </li></ul></ul><ul><ul><li>“ September Project” series </li></ul></ul><ul><ul><li>Genealogy program series </li></ul></ul>PROGRAMS
  8. 9. SERVICES <ul><li>Stats from 2009: </li></ul><ul><li>More than 27,000 logons to our pcs </li></ul><ul><ul><li>Usage does not count our free wireless access </li></ul></ul><ul><ul><li>Nearly 10% increase over 2008 </li></ul></ul><ul><li>Over 20,000 searches using our databases </li></ul><ul><li>Nearly 10,000 reference questions answered </li></ul><ul><li>3,000 people used our meeting rooms </li></ul><ul><ul><li>This statistic measures only non-library related meetings, i.e. community groups such as scouting, area mothers’ groups, etc. </li></ul></ul>
  9. 10. <ul><li>New this year: </li></ul><ul><li>Launched Envisionware, time & print mgmt. software </li></ul><ul><ul><li>Problem: staff spending considerable time “policing” pcs </li></ul></ul><ul><ul><li>Problem: patrons printing in error and/or not paying </li></ul></ul><ul><ul><li>Result: more secure system; saves staff time </li></ul></ul><ul><ul><li>Result: can preview and pre-pay for print jobs; saves $ </li></ul></ul><ul><li>Increasing part time staff thanks to 2010 vote </li></ul><ul><ul><li>Problem: 2005-2009, usage up 25%; staffing only up 8%. </li></ul></ul><ul><ul><li>Result: 3 PT staff members increased their hours and began cross-training in other areas. </li></ul></ul>SERVICES
  10. 11. SERVICES <ul><li>This year continued : </li></ul><ul><li>Now offering BYKI online language learning. Learn 80+ languages (including ESOL) from any pc. </li></ul><ul><ul><li>Problem: Traditional language learning resources are cost prohibitive, only allow one user at a time, prone to damage or loss. </li></ul></ul><ul><ul><li>Result: New online product allows unlimited users, it’s convenient, no worries about loss or damage. All for the cost of 3 complete language courses on cd. </li></ul></ul>
  11. 12. FACILITIES <ul><li>Late 2009, Library building project chosen by NH chapter of American Institute of Architecture (AIA) as part of annual design contest resulting in: </li></ul><ul><ul><li>5 free sets of preliminary design possibilities </li></ul></ul><ul><ul><li>Renewed interest in project & positive press coverage in state & local newspapers </li></ul></ul><ul><ul><li>Winning architects offer pro-bono planning assistance </li></ul></ul>
  12. 13. FACILITIES <ul><li>Early 2010, Trustees form Steering Cmte. resulting in: </li></ul><ul><ul><li>Regular meetings to further the planning process </li></ul></ul><ul><ul><li>Meetings with design winning architects </li></ul></ul><ul><ul><li>Trustee attendance at library design workshops </li></ul></ul><ul><ul><li>Site visits to new(er) area library building projects </li></ul></ul><ul><ul><li>Consulting with engineer to explore vertical expansion </li></ul></ul><ul><ul><li>Further prioritizing building needs for design planning </li></ul></ul><ul><ul><li>Plans for a community survey and/or focus groups </li></ul></ul>
  13. 14. <ul><li>Space </li></ul><ul><ul><li>Main portion of building designed ½ a century ago when libraries were utilized much differently (and with no pcs). </li></ul></ul><ul><ul><li>Knowing the ’86 addition was designed to last 20 years, plans for a future addition/renovation began 15 years ago. </li></ul></ul><ul><ul><li>The project has been on the CIP since 1995 and been pushed back on at least 6 occasions. </li></ul></ul><ul><ul><li>In the past 25 years, usage has outpaced population growth at a rate of 5:1 (see slide 5) </li></ul></ul>NEEDS
  14. 15. <ul><li>So what does this translate to? Currently... </li></ul><ul><ul><li>Workflow in central areas restricts/prevents efficiency </li></ul></ul><ul><ul><li>Waiting lists for children’s programs </li></ul></ul><ul><ul><li>Groups turned away from meeting rooms </li></ul></ul><ul><ul><li>Frequent lines to check out materials </li></ul></ul><ul><ul><li>Delays in service </li></ul></ul><ul><ul><li>No “quiet space” for reading or studying </li></ul></ul><ul><ul><li>Not enough parking spots </li></ul></ul><ul><ul><li>Not enough rest rooms </li></ul></ul><ul><ul><li>Safety issues </li></ul></ul>NEEDS
  15. 16. <ul><li>WHAT’S THE LIBRARY WORTH TO THE COMMUNITY? </li></ul>
  16. 17. CONCLUSIONS <ul><li>For every $1 Milford residents invested in their library last year, they received $4.67 in services (see previous slide). </li></ul><ul><li>Milford residents are increasingly & heavily utilizing their library & taking advantage of all it has to offer—a trend that started long before the current economic slump. </li></ul><ul><li>So that we can keep offering the citizens of Milford what they’ve come to expect from their public library, it is imperative that building needs are addressed in the near future. </li></ul>
  17. 18. Words of wisdom from our patrons <ul><li>“ The programs have become so popular and well attended that crowding has become an issue. I would love to see more space become available.”—C. Schwab </li></ul><ul><li>The library “is a gem. It has wonderful resources & programs for children, teens & adults. The staff is very helpful, friendly & dedicated. I only wish it was larger.” —Y. Wallace </li></ul><ul><li>“ We would love to have additional parking for the library to make it easier to attend events.” –J. Mailloux </li></ul><ul><li>“ I love the library because of all the things they do in the summer.” –Anonymous teen </li></ul><ul><li>“ Would love more accessible bathrooms.”—Anonymous adult </li></ul><ul><li>“ The library has the best programs for the family. Our family loves the library.”--S. Rolanti </li></ul>7.12.2010