NHS Bolton Public Health Information Needs Analysis

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The results from the Public Health Information Needs Analysis undertaken by NHS Bolton Library in September 2010 including steps

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NHS Bolton Public Health Information Needs Analysis

  1. 1. NHS BOLTON LIBRARY – NHS BOLTON PUBLIC HEALTHDEPARTMENT NEEDS ANALYSIS 2010 1|Page
  2. 2. Contents Executive Summary ....................................................................................................................................................... 3 Introduction .................................................................................................................................................................. 3 Question 1 - What information sources/resources do you use to obtain work related information/knowledge? ..... 4 Question 2 how do you prefer to receive your information/knowledge? ................................................................... 5 Question 3 Does NHS Bolton Library meet your information/knowledge needs? ....................................................... 5 Question 4 Do you access any of the following library services? ................................................................................. 6 Question 5 Of the services listed below, are there any that you do not/cannot access, that you feel would be useful? ........................................................................................................................................................................... 7 Question 6 If there is one thing that you would change or improve about the library/library services what would it be?................................................................................................................................................................................. 7 Question 7 If there is one thing that you would keep/recommend about the library/library services what would it be?................................................................................................................................................................................. 7 Questions 8 & 9 – These questions were related to those who would like further discussion and their contact details. ........................................................................................................................................................................... 8 Question 10 - Do you have any further comments with regards to NHS Bolton Library and the services that it provides? ....................................................................................................................................................................... 8 Moving Forward ............................................................................................................................................................ 9 Appendix ..................................................................................................................................................................... 10 2|Page
  3. 3. Executive SummaryIn September 2010, NHS Bolton Library performed an information needs analysis of one of its core user groups – thepublic health department of NHS Bolton. This was done via Survey Monkey and consisted of 10 questions.Throughout this document the responses to each question are both quantitatively and qualitatively analysed,resulting in the following recommendations being implemented:  Increase accessibility to core library services  Increase awareness of what the library offers  Increase library presence as a public health function  Development of critical appraisal sessions  Simplification of information retrieval for usersIntroductionNHS Bolton Library is the library service for NHS Bolton (formerly Bolton PCT). It offers a wide range of services fromhealth promotion, to information consultancy to current awareness provision to library outreach. Currently locatedin a public facing location of a central public library, it is unique in that it offers this type of service within this setting– known as ‘The Bolton Model’, offering NHS-led consumer health within a public library setting whilstsimultaneously offering library provision and services to NHS staff.In September 2010, an information needs analysis of the Public Health department was undertaken to assess whatthe information needs of the department were, and to what extent NHS Bolton Library were meeting them. Thepurpose would be to ensure that user need is being met and that the library services were being used by PublicHealth to their upmost.At the time of survey, Public Health consisted of approximately 90 members of staff in total and all were contactedvia email to garner their views. The analysis consisted of an online survey (via SurveyMonkey) with 10 questions thathad been developed from regional (NHS North West Libraries) templates alongside specified knowledge from NHSBolton Library management. The survey before publication was checked for consistency, validity and viability bymembers of the Public Health Intelligence Team.This document will qualitatively and quantitatively analysed before concluding the results overall and finally showinghow NHS Bolton Library will use these results going forward to tailor its services to meet its users need. Aninformation needs analysis will be performed annually to assess how the library is meeting the information needs ofthe Public Health department. 3|Page
  4. 4. Question 1 - What information sources/resources do you use to obtain work relatedinformation/knowledge?The other responses were:  “Department of Health website  liasing with other colleauges  health bulletins (Healthwise Bulletins North West).The results showed that whilst the users were obtaining knowledge, there was a correlation between how theinformation was accessed and the frequency of information access – with search engines and current awarenessbeing used the most frequently and paper journals, books and e-books the least frequent. 4|Page
  5. 5. Question 2 how do you prefer to receive your information/knowledge?The preference to electronic access to knowledge was not surprising and confirms the analysis within question 1.NHS Bolton Library is already has an online presence and delivers a wide range of information electronically such ascurrent awareness, ETOCS etc.Question 3 Does NHS Bolton Library meet your information/knowledge needs?This shows that to the majority of users within public health, NHS Bolton Library does meet their needs. However italso shows that as a library service, there are also areas and user groups that are either not reached or are not fullysatisifed.The comments include users having access to academic libraries and perfering to use them, not being fully aware ofwhat services are available or a lack of specialist resources in a particular field. 5|Page
  6. 6. Question 4 Do you access any of the following library services? Do you access any of the following library services? Response Response Answer Options Percent Count Free Full Text Articles Bulletins 63.2% 24 Information Skills Training 10.5% 4 Outreach Information Skills Training (in your workplace) 2.6% 1 Outreach Librarian (library staff attending team meetings etc.) 5.3% 2 Current Awareness Bulletins 52.6% 20 Horizon Scanning Bulletins 26.3% 10 Health Promotion Leaflets/Posters 57.9% 22 Research or CPD support 23.7% 9 Book/Resource Lending 55.3% 21 Document (Article) Supply 44.7% 17 Information Request 44.7% 17 Study Area Use 36.8% 14 Critical Appraisal Training 0.0% 0 Leaflet Supply 63.2% 24 Literature Searching 42.1% 16 Other (please specify) 5.3% 2 answered question 38 skipped question 4This shows the 5 most used services to be: 1. Monthly Pubmed email bulletins 2. Leaflet supply 3. Traditional library resource loans 4. Current awareness bulletins 5. Information consultancy (literature searching, document supply, information requests etc.)The other responses (2) were: as a study area and ‘I forget what is available’. These are not surprising as they relateto what the service has developed from and traditionally known for (leaflet supply and resource lending) coupledwith the knowledge-led services that have been developed in the current era. 6|Page
  7. 7. Question 5 Of the services listed below, are there any that you do not/cannotaccess, that you feel would be useful? Of the services listed below, are there any that you do not/cannot access, that you feel would be useful? Response Response Answer Options Percent Count Free Full Text Articles Bulletins 12.5% 2 Information Skills Training 31.3% 5 Outreach Librarian (library staff attending 18.8% 3 team meetings etc.) Current Awareness Bulletins 12.5% 2 Horizon Scanning Bulletins 25.0% 4 Outreach Information Skills Training (in your 18.8% 3 workplace) Health Promotion Leaflets/Posters 12.5% 2 Research or CPD support 12.5% 2 Book/Resource Lending 6.3% 1 Document (Article) Supply 18.8% 3 Information Request 12.5% 2 Study Area Use 12.5% 2 Critical Appraisal Training 25.0% 4 Leaflet Supply 6.3% 1 Literature Searching 18.8% 3 Other (please specify) 3 answered question 16 skipped question 26Question 6 If there is one thing that you would change or improve about thelibrary/library services what would it be?16 participants answered this question. There was quite a wide range of suggestions to improve the library including:  More information on available services/better marketing  Improved integration with public health department  Literature search publication  A private PC for sensitive conversationsA full list of answers given is available in the appendix.Question 7 If there is one thing that you would keep/recommend about thelibrary/library services what would it be?22 participants answered this question. Answers to this question included:  The staff  The evidence provision services – bulletins etc.  The services on offer in generalA full list of answers given is available in the appendix. 7|Page
  8. 8. Questions 8 & 9 – These questions were related to those who would like furtherdiscussion and their contact details.There were only 22% of those who replied that would like further discussions on how the library can support themand their teams information/knowledge needs. They have been contacted.Question 10 - Do you have any further comments with regards to NHS BoltonLibrary and the services that it provides?11 participants provide an answer to this question. Answers provided included:  “Very accessible and friendly service, probably not used to its full potential”  “Thank you for excellent service”  From what I have seen so far, the Library provides some very good support and information to most departments.A full list of answers given is available in the appendix. 8|Page
  9. 9. Moving ForwardIt is important that NHS Bolton recognises both the areas that it excels, but also areas where it is lacking. The serviceneeds to constantly evolve to meet the requirements and needs of its core users as well as stay relevant in themodern NHS. In conjunction with four overarching areas of service development highlighted in the NHS BoltonLibrary Strategy 2011-2013, NHS Bolton Library will without denigrating core services:  Information Retrieval – NHS Bolton Library will strive to continue in enabling its users to retrieve information relevant to their remit and needs in the most simple and time-efficient ways possible. Since the needs assessment was undertaken a weekly blog has been created which scans, collates and summarises all the relevant news, opinions and research from many sources into one place. This is constantly updated and is available in various formats to best suit the user: RSS feed, Twitter or the blog. This is aimed to compliment the information services already in use: the current awareness and the horizon scanning bulletins. There are plans to narrow the specificity of the current awareness bulletins to further meet the users need.  Accessibility- this will involve, where possible, the mirroring of library service provision so that the level of services expected is available both remotely and in direct communication with the library staff. To achieve this, NHS Bolton Library has for example researched journal use and amended its purchasing model to reflect its users needs; all health promotion leaflets can now be viewed from the library website  Awareness – NHS Bolton Library acknowledges that the library can be more proactive when it comes to the marketing and promotion of itself. In conjunction with its marketing plan, NHS Bolton Library is developing a series of induction slideshows that will show the range of services and skills available from the library as well as service leaflet.  Critical Appraisal – Critical appraisal skills are an essential tool for any individual involved in evidence-based work. NHS Bolton Library is looking to developed a critical appraisal skills development sessions later in 2011. It will also examine the possibility of ‘Public Health journal clubs’ and a dual/shared purchasing model for core public health journals.  Presence – NHS Bolton Library staff need to be make a sustained effort to be active within the public health ‘core’ of NHS Bolton, possibly in the form of outreach librarian sessions. 9|Page
  10. 10. AppendixQuestion 6 - complete list of answers  sometimes its useful to look at the books on the shelves that are near the one you first looked for, so you can find similar stuff while youre getting to grips with a topic. So an electronic version of this would be good, maybe like the other customers who searched for this also bought thing on amazon?  The service provided is already first class!  More information about the kinds of support/services the library can give  That the staf are more integrated into the public health team. Very difficult given that the library has to be staffed at all times but its really nice to see library staff at wider public helath meetings, events, etc.  None  Nothing to change  Maybe it would be possible to hold copies of work undertaken by NHS Bolton employees such as audits/research/dissertations in a restricted section?  No  The library feels detached from us being in a another building. Nobody even told me it existed until Id been here 6 months!  N/A  More information about the services available  Nothing  A private (bookable) PC for two person use when discussing something private or sensitive?  Better publicity regarding services offered. Some of the services above sound interesting but Im not sure what they involve  Store/database/on website etc. of results of common literture searches - smoking, CHD, alcohol etc. Updated. (If this already exists, then better dissemination etc.)Question 7 – complete list of answers  the staff! Youre really helpful & knowledgeable & do your best whenever I want something & most of the time can find it somewhere i would never have thought of looking.  The sound evidence base to inform intelligent needs led commissioning.  Health Promotion leaflets/posters, leaflet supply and study area.  Regular information/undates via email  I would like to see more people using this service  I think it should be mandatory that all staff join  Staff always willing to help and if they cant help, they will go out of their way to find further info to support you.  The suite of services that enable us to do our jobs better when time is tight i.e. literature searching, article finding but perhaps most importantly the regular cirualtion of the lists of journals, articles etc.  always helpful and wil order any items out of stock.  Bulletins  The Service  I think it is a brilliant resource - with helpful and informed staff that make going there a pleasure  staff are very helpful  The proactive alerts to information that is available  The very patient IT support and also - yes two -points the indepth PH knowledge  Be in the same building  current opening times  your updated topical bulletins  Need to keep it as a town centre resource  Colour printing  Free Full Text Articles Bullitens  All  Difficult to say as I havent used the facilities very extensively yet.Question 10 – complete list of answers  No valued service which I should use more often. Thank you  Very accessible and friendly service, probably not used to its full potential  Excellent service provided in a friendly manner. Really appreciate that the staff are up to date and on the ball in terms of policy developments and new publications.  fantastic, knowledgeable and helpful staff!  Thank you for all help and support provided in the past including a quiet and relaxed space in which to think and work away from the presurres of the office environment.and look forward to more in the future.  Thankyou for excellent service  Having recently re-located to St Peters House I have only utiised the services of the library on one occasion and therefore feel unable to comment  N/A  Provides excellent service with regards to reseach and complying with competence  From what I have seen so far, the Library provides some very good support and information to most departments.  I just need to make it simpler for the staff I train to be able to access the library and its services more often 10 | P a g e

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