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Technology Training Tune Up: Computer and Technology Skills for All Library Staff

Technology training should be an essential part of your library
routine. Topics covered include: examples of some of the latest
technology, examples of core competencies, and some ideas for how to
keep up with new technologies.

Presented April 10, 2008 at the Tennessee Library Association conference

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Technology Training Tune Up: Computer and Technology Skills for All Library Staff

  1. 1. Technology Training Tune-Up Computer and Technology Skills for All Library Staff
  2. 2. <ul><li>Technology Training </li></ul><ul><li>Core Competencies </li></ul><ul><li>Creating a Training Program </li></ul><ul><li>Keeping Up </li></ul>
  4. 4. Technology Training <ul><li>Who? </li></ul><ul><li>What? </li></ul><ul><li>When? </li></ul><ul><li>Where? </li></ul><ul><li>Why? </li></ul><ul><li>How? </li></ul>
  5. 5. What is technology training? <ul><li>Exposure to unfamiliar technologies </li></ul><ul><li>Building technology skills </li></ul><ul><li>Increase staff comfort level </li></ul><ul><li>Increase staff rapport </li></ul>
  6. 6. What do they need to know? <ul><li>Current equipment </li></ul><ul><li>New equipment </li></ul><ul><li>Current software </li></ul><ul><li>Core competencies </li></ul><ul><li>New technology </li></ul>
  7. 7. Who needs training? <ul><li>All library staff </li></ul><ul><ul><li>Reference </li></ul></ul><ul><ul><li>Children’s & Young Adult </li></ul></ul><ul><ul><li>Circulation </li></ul></ul><ul><ul><li>Technical Services </li></ul></ul><ul><ul><li>Paraprofessionals </li></ul></ul><ul><ul><li>Part-time employees </li></ul></ul><ul><ul><li>Management </li></ul></ul>
  8. 8. Who’s going to train them? <ul><li>Existing staff </li></ul><ul><li>Outside agency </li></ul><ul><li>Conferences </li></ul><ul><li>E-learning </li></ul>
  9. 9. Why should we train staff? <ul><li>Improves customer service </li></ul><ul><li>Improves staff relations </li></ul><ul><li>Improves staff skills and comfort level </li></ul><ul><li>Increases staff exposure to new technology </li></ul><ul><li>Provides staff with new tools </li></ul><ul><li>Increases staff loyalty </li></ul>
  10. 10. When do they get training? <ul><li>On work time! </li></ul>
  11. 11. Where? <ul><li>In the library </li></ul><ul><li>Off-site </li></ul><ul><li>Conferences </li></ul>
  12. 12. How? <ul><li>Ongoing </li></ul><ul><li>Self-paced </li></ul><ul><li>Formal </li></ul><ul><li>One teacher </li></ul><ul><li>Compulsory </li></ul><ul><li>Online </li></ul><ul><li>Paid </li></ul><ul><li>Local </li></ul><ul><li>Scheduled </li></ul><ul><li>Guided </li></ul><ul><li>Informal </li></ul><ul><li>Many teachers </li></ul><ul><li>Prizes/incentives </li></ul><ul><li>In-person </li></ul><ul><li>Free </li></ul><ul><li>National/regional </li></ul>
  13. 13. How? <ul><li>Library 2.0 / 23 Things </li></ul><ul><li>5 Weeks to a Social Library </li></ul><ul><li>“ Friday socials”/brown bag lunches </li></ul><ul><li>Technology “petting zoo” </li></ul><ul><li>Online learning </li></ul>
  14. 14. Library 2.0/23 Things <ul><li>Created by Helene Blowers at the Public Library of Charlotte and Mecklenberg County </li></ul><ul><li>Based on Stephen Abram's article about 43 Things </li></ul><ul><li>Covers blogs, wikis, photo sharing, RSS, podcasts and other web 2.0 things </li></ul><ul><li>Free! </li></ul><ul><li>Requires web-savvy coordinator </li></ul>
  15. 15. 5 Weeks to a Social Library <ul><li>Created by Meredith Farkas and a team of librarians around the country </li></ul><ul><li>5 week course available online </li></ul><ul><li>Covers blog, wikis, Second Life, photo sharing, social bookmarking, and using 2.0 in your library </li></ul><ul><li>Free! </li></ul>
  16. 16. Friday Socials or Brown Bag Lunches <ul><li>Staff teaching staff </li></ul><ul><li>Free! </li></ul><ul><li>Can cover a variety of topics specific to your library </li></ul><ul><li>Requires tech or web-savvy staff </li></ul>
  17. 17. Technology Petting Zoo <ul><li>Hands-on time with gadgets </li></ul><ul><li>Cameras, MP3 players, game consoles </li></ul><ul><li>Could include software </li></ul><ul><li>Provides exposure to things you may otherwise never play with </li></ul><ul><li>Best Buy </li></ul>
  18. 18. Online Learning <ul><li>Webinars from variety of sources </li></ul><ul><li>Asynchronous classes </li></ul><ul><li>Synchronous classes </li></ul>
  20. 20. Core Competencies <ul><li>“ The skills, knowledge, abilities, and attributes that employees across an organization are expected to have to contribute successfully within a particular organizational context.” </li></ul><ul><li>(SPEC, p7) ‏ </li></ul>
  21. 21. Benefits of Core Competencies <ul><li>Provides consistent and well-articulated performance expectations </li></ul><ul><li>Improves customer service </li></ul><ul><li>Creates a culture of learning </li></ul><ul><li>Provides a basis for skills assessment and goals for training program </li></ul><ul><li>Helps free up IT staff for other projects </li></ul>
  22. 22. Creating Core Competencies <ul><li>Ask for staff input! USE IT! </li></ul><ul><li>Keep everyone informed through the process </li></ul><ul><li>Let staff know that they don’t have to know all the competencies now. </li></ul><ul><li>Set up rewards and consequences (assessment) ‏ </li></ul><ul><li>Get ideas from other organizations </li></ul><ul><li>Work with IT to find out what gets asked a lot </li></ul><ul><li>Include ongoing education </li></ul>
  23. 23. Creating Competencies, cont’d <ul><li>Structure </li></ul><ul><ul><li>By staff position </li></ul></ul><ul><ul><li>By competency </li></ul></ul><ul><li>Categories </li></ul><ul><ul><li>Broad </li></ul></ul><ul><ul><li>Moderate </li></ul></ul><ul><ul><li>Specific </li></ul></ul><ul><li>Formatting </li></ul><ul><ul><li>Grid </li></ul></ul><ul><ul><li>Short outline </li></ul></ul><ul><ul><li>Narrative paragraphs </li></ul></ul>
  25. 25. Core Components of a Training Program Six Components to Consider when Developing a Training Program
  26. 26. Setting Goals <ul><li>What’s the point of training? </li></ul><ul><li>Can be based on library’s mission or vision statement </li></ul><ul><li>Provide a framework for evaluation </li></ul><ul><li>Rewards </li></ul>
  27. 27. Establishing Competencies <ul><li>Help point out areas where training is necessary </li></ul>
  28. 28. Assessing Needs and Skills <ul><li>Surveys </li></ul><ul><li>Checklist </li></ul><ul><li>Interviews </li></ul><ul><li>Informal assessments </li></ul><ul><li>Performance reviews </li></ul>
  29. 29. Developing Curriculum <ul><li>Consider skills and needs of staff </li></ul><ul><li>Consider updates </li></ul><ul><li>Decide on format </li></ul><ul><li>Borrow from existing resources </li></ul>
  30. 30. Delivering Training <ul><li>Keep classes under two hours </li></ul><ul><li>Deliver classes sequentially </li></ul><ul><li>Ask for questions </li></ul><ul><li>Advertise to staff </li></ul><ul><li>Provide a handout or folder for notes </li></ul>
  31. 31. Evaluating Training <ul><li>Surveys </li></ul><ul><li>Informal interview </li></ul><ul><li>Feedback forms </li></ul><ul><li>Performance reviews </li></ul>
  32. 32. KEEPING UP
  33. 33. Keeping Up <ul><li>Conference topics </li></ul><ul><li>Workshop topics (Solinet, etc) ‏ </li></ul><ul><li>“ Ear to the ground” </li></ul><ul><li>RSS feeds (Google Reader, Bloglines) ‏ </li></ul>
  34. 34. Disclaimer: How you choose to keep up with new and emerging things is your personal preference. What works for me may not work for you.
  35. 35. My Latest Technologies <ul><li>Twitter </li></ul><ul><li>Meebo </li></ul><ul><li>Facebook </li></ul><ul><li>Gadget Blogs </li></ul><ul><ul><li>PopGadget </li></ul></ul><ul><ul><li>Cool Tools </li></ul></ul><ul><ul><li>BoingBoing </li></ul></ul>
  36. 36. <ul><li>Resources used in this presentation can be found at: </li></ul><ul><li>A copy of this presentation will be available at: </li></ul>
  37. 38. Formatting: Grids Technology Competencies: A Path to Training back Skill Applies to Job Meets Comments Open browser X X Show/hide toolbars Know library URL X X Create bookmarks X Can’t find on toolbar Skill Basic Advanced Internet browser X X Printer Troubleshooting X X Catalog Searching X File Organization X
  38. 39. Formatting: Outline <ul><li>Library Resources </li></ul><ul><ul><li>Be familiar with and able to locate the library’s technology-related policies and procedures </li></ul></ul><ul><ul><li>Be familiar with the library’s intranet, if applicable </li></ul></ul><ul><ul><li>Be familiar with the library’s e-resources </li></ul></ul><ul><ul><ul><li>Know the webpage address for your library </li></ul></ul></ul><ul><ul><ul><li>Know what resources can be found on your library homepage </li></ul></ul></ul><ul><ul><ul><li>Know the webpage address for the library catalog </li></ul></ul></ul><ul><ul><ul><li>Know how to search by author, title, keyword and subject in the catalog </li></ul></ul></ul>Technology Core Competencies for California Library Workers back