TS Department loss of staff, reorganization, redistribution of dutiesConfused library staff as to who to contact. Also, ER communication was all over the place (5 emails of the same outage).Clearly needed stable line of communication between us and lib staff (EMAIL DOESN’T COUNT)
…. And here you go.Home page for our TS front page.Er news/trials/ts news are being pulled from remotely-hosted wp site. Posts are assigned categories, and then pull the RSS feeds for those categories into LG.
More feeds on home page
Organized by topic, not by person. Topics from common questions we receive.Primary/Secondary contacts – make sure that all bases are covered.
Google docs powered form. Spreadsheets allow you to create forms, which google gives you the HTML code to cut and paste. Once the person fills out the form…
… this is the output. Not only streamlines and standardizes reporting process, but also provides documentation that is not solely existing in the ER Librarian’s inbox.
Second spreadsheet embedded into LG page to notify staff of known problems and resolutions.