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Technical Support Process(You must know what to do FIRST and THEN do your best)<br />
Customer Satisfaction Priority #1<br />===========Rating   Definitions ========================================= 5 - Excel...
Our Customers Say it Best<br /><ul><li>American Media - “Your service has been well above par. I have dealt with Bose and ...
Integrated Systems - “Tech support is THE BEST of all of the manufacturers we deal with. Your techs always get us through ...
House of Home Theater - “You guys couldn’t be any better, well maybe if you gave away free cash!!! Kidding aside, your tec...
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Ns Ts Overview Summary

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NetStreams Technical Support Summary Slides

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Ns Ts Overview Summary

  1. 1. Technical Support Process(You must know what to do FIRST and THEN do your best)<br />
  2. 2. Customer Satisfaction Priority #1<br />===========Rating   Definitions ========================================= 5 - Excellent: This really exceeded my expectations. 4 - Above Average: This was better than my expectations. 3 - Average: This was about what I expected. 2 – Below Average: This met some of my expectations (like communication). 1 - Poor: This did not meet my expectations at all. ==================================================================<br />
  3. 3. Our Customers Say it Best<br /><ul><li>American Media - “Your service has been well above par. I have dealt with Bose and Nuvo customer service on a few occasions, and was pretty impressed with how well they knew their product. But your company takes the cake. Not only fixing problems, but explaining why we were doing what we were doing. Very happy with your company, product, and customer service/technical support. ”
  4. 4. Integrated Systems - “Tech support is THE BEST of all of the manufacturers we deal with. Your techs always get us through a jam very quickly and efficiently. Thank You for a truly outstanding product. Keep up the excellent work.”
  5. 5. House of Home Theater - “You guys couldn’t be any better, well maybe if you gave away free cash!!! Kidding aside, your tech support is by far the best I have ever dealt with, and I have dealt with just about everybody. ”
  6. 6. Ambient Audio Video - “This was the best experience I have had with any technical support call to any manufacturer. The person I talked to was not only knowledgeable but very friendly and made me feel comfortable with the product. They even called back to make sure I was able to resolve my issue. Most importantly, I feel very comfortable that when I call in, the experience will be the same.”
  7. 7. Alpha Integrated Systems - “The NetStreams Tech Support Dept. has been one of the best I have dealt with by far. The team has addressed our issues each time we have called and have even followed up to ensure that all problems/questions are resolved. Larry’s team is world class and I couldn’t be more pleased with the support we have been given.” </li></li></ul><li>Moving to the Cloud<br />
  8. 8. Customer Portal<br /><ul><li>Two Roles – Standard and Super User
  9. 9. Supports Local Time Zones
  10. 10. Knowledgebase separates out as standalone and is in NetStreams Forums as well</li>

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