Pearson Business Reference and Writer’s Handbook Section Eleven Business and Employment Communications
This section provides <ul><li>Fundamentals of writing everyday business documents used for meetings, travel, and events  <...
Objectives <ul><li>Prepare agendas and minutes for routine and formal meetings </li></ul><ul><li>Prepare an itinerary </li...
Agendas <ul><li>Are prepared for formal and informal meetings meetings to list </li></ul><ul><ul><li>Title/purpose of the ...
Items for an informal agenda <ul><li>Person or group convening the meeting </li></ul><ul><li>Title indicating the meeting’...
Formal meeting agendas <ul><li>May follow parliamentary procedure and include the following as well as other items: </li><...
Agendas for conferences and seminars <ul><li>May be produced in-house </li></ul><ul><li>May require development of a one- ...
Minutes of meetings <ul><li>Provide a written record of the discussions, actions, and decisions made on the agenda items <...
Standard items for meeting minutes <ul><li>May include all or some of the following: </li></ul><ul><ul><li>Name of the gro...
Itineraries <ul><li>Are detailed schedules of activities used for travel and events; they may include  </li></ul><ul><ul><...
Press releases <ul><li>Are distributed to media outlets  </li></ul><ul><ul><li>To get information out to the public in the...
Employment communications <ul><li>Focus on aspects of your background, education, experience that present you as the perso...
The chronological resume <ul><li>Lists employers and work experience together in reverse chronological order—from most rec...
The functional resume <ul><li>Highlights work experience, specialized skills, and professional achievements that match the...
A combination resume <ul><li>Merges chronological and functional styles.  </li></ul><ul><li>Lists important skills, educat...
Standard resume parts <ul><li>Contact information </li></ul><ul><li>Summary or professional profile </li></ul><ul><li>Obje...
Resumes should <ul><li>Use keywords and action verbs  </li></ul><ul><ul><li>To communicate your experience in sharp langua...
The cover letter <ul><li>Introduces you and your resume  </li></ul><ul><li>Explains why you are interested in the company ...
Resume formatting <ul><li>Resume formatting has changed with the use of technology </li></ul><ul><li>The trend is away fro...
The resume and cover letter should show that you <ul><li>Understand the major requirements of the position </li></ul><ul><...
Job search courtesy <ul><li>Never use a person’s name for a reference without asking permission </li></ul><ul><li>Always w...
Employment communications <ul><li>Are sales tools that must be persuasive and must sell your qualifications. </li></ul><ul...
Upcoming SlideShare
Loading in …5
×

0135140560 pp11a

487 views

Published on

BSA105: Business English
Section 11: Business and Employment Communications

Yavapai College
Lindsay Henning
Associate Professor

Published in: Career, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
487
On SlideShare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

0135140560 pp11a

  1. 1. Pearson Business Reference and Writer’s Handbook Section Eleven Business and Employment Communications
  2. 2. This section provides <ul><li>Fundamentals of writing everyday business documents used for meetings, travel, and events </li></ul><ul><li>Standards for writing resumes, cover letters, and job search follow-up messages </li></ul>
  3. 3. Objectives <ul><li>Prepare agendas and minutes for routine and formal meetings </li></ul><ul><li>Prepare an itinerary </li></ul><ul><li>Develop a resume </li></ul><ul><li>Write a cover letter and follow up </li></ul><ul><li>Write to persons who assist with the job search </li></ul>
  4. 4. Agendas <ul><li>Are prepared for formal and informal meetings meetings to list </li></ul><ul><ul><li>Title/purpose of the meeting </li></ul></ul><ul><ul><li>Attendees/members </li></ul></ul><ul><ul><li>Items for discussion </li></ul></ul><ul><ul><li>Activities/program for a meeting or event </li></ul></ul><ul><ul><li>Order of business or activities </li></ul></ul><ul><ul><li>Presenters </li></ul></ul>
  5. 5. Items for an informal agenda <ul><li>Person or group convening the meeting </li></ul><ul><li>Title indicating the meeting’s purpose </li></ul><ul><li>Date, time, and location </li></ul><ul><li>List of attendees </li></ul><ul><li>Topics in order of discussion </li></ul><ul><li>Presenter and time allotment for each topic (optional) </li></ul>
  6. 6. Formal meeting agendas <ul><li>May follow parliamentary procedure and include the following as well as other items: </li></ul><ul><ul><li>Call to order </li></ul></ul><ul><ul><li>Roll call </li></ul></ul><ul><ul><li>Reading and approval of last meeting’s minutes </li></ul></ul><ul><ul><li>Reports of officers or committees </li></ul></ul><ul><ul><li>New business </li></ul></ul><ul><ul><li>Program </li></ul></ul><ul><ul><li>Adjournment </li></ul></ul>
  7. 7. Agendas for conferences and seminars <ul><li>May be produced in-house </li></ul><ul><li>May require development of a one- or two-page program </li></ul><ul><li>Even when agendas are professional produced, internal staff usually prepare the draft and make suggestions for readability </li></ul>
  8. 8. Minutes of meetings <ul><li>Provide a written record of the discussions, actions, and decisions made on the agenda items </li></ul><ul><li>Minutes for formal meetings follow a more rigid format that correlates to the parliamentary procedure order of business </li></ul>
  9. 9. Standard items for meeting minutes <ul><li>May include all or some of the following: </li></ul><ul><ul><li>Name of the group/title purpose of the meeting </li></ul></ul><ul><ul><li>Time, date, location </li></ul></ul><ul><ul><li>Name of the person presiding over the meeting </li></ul></ul><ul><ul><li>Names of attendees and members who were absent </li></ul></ul><ul><ul><li>Summary of resolution of each agenda </li></ul></ul><ul><ul><li>Plans for next meeting </li></ul></ul>
  10. 10. Itineraries <ul><li>Are detailed schedules of activities used for travel and events; they may include </li></ul><ul><ul><li>Traveler’s name </li></ul></ul><ul><ul><li>Destination and purpose </li></ul></ul><ul><ul><li>Transportation details </li></ul></ul><ul><ul><li>Accommodations details </li></ul></ul><ul><ul><li>Contact information for appointments, meetings, meal reservations </li></ul></ul>
  11. 11. Press releases <ul><li>Are distributed to media outlets </li></ul><ul><ul><li>To get information out to the public in the language that the organization prefers </li></ul></ul><ul><ul><li>To announce new products and services, staff changes, organizational restructuring, special events, and so on </li></ul></ul><ul><li>Should be written with the assumption that copy will be picked up verbatim </li></ul>
  12. 12. Employment communications <ul><li>Focus on aspects of your background, education, experience that present you as the person best-suited for the position you want. </li></ul>
  13. 13. The chronological resume <ul><li>Lists employers and work experience together in reverse chronological order—from most recent to earliest. </li></ul><ul><li>Employers perceive this resume style as fact-based. </li></ul>
  14. 14. The functional resume <ul><li>Highlights work experience, specialized skills, and professional achievements that match the requirements of the position being sought. </li></ul><ul><li>Works well for people who have changed jobs often, worked in different fields, or who have not been steadily employed </li></ul>
  15. 15. A combination resume <ul><li>Merges chronological and functional styles. </li></ul><ul><li>Lists important skills, educational background, and achievements first (functional), and then specific employment data and brief descriptions of responsibilities and achievements with each employer (chronological). </li></ul>
  16. 16. Standard resume parts <ul><li>Contact information </li></ul><ul><li>Summary or professional profile </li></ul><ul><li>Objective </li></ul><ul><li>Employment history and work experience </li></ul><ul><li>Education </li></ul><ul><li>Special skills and achievements </li></ul><ul><li>References </li></ul>
  17. 17. Resumes should <ul><li>Use keywords and action verbs </li></ul><ul><ul><li>To communicate your experience in sharp language </li></ul></ul><ul><ul><li>To facilitate organizations that scan resumes for words that relate to job qualifications </li></ul></ul>
  18. 18. The cover letter <ul><li>Introduces you and your resume </li></ul><ul><li>Explains why you are interested in the company and the position </li></ul><ul><li>Refers to your qualifications </li></ul><ul><li>Indicates when you will contact the recipient </li></ul><ul><li>Should always be addressed to a specific person </li></ul>
  19. 19. Resume formatting <ul><li>Resume formatting has changed with the use of technology </li></ul><ul><li>The trend is away from making it “pretty” to making it easy to scan into a database </li></ul><ul><li>Use keywords and action verbs to communicate your experience in sharp language and to facilitate organizations that scan resumes for words that relate to job qualifications </li></ul>
  20. 20. The resume and cover letter should show that you <ul><li>Understand the major requirements of the position </li></ul><ul><li>Have education, training, and experience that meet the requirements </li></ul><ul><li>Present qualifications and characteristics that relate to the position </li></ul><ul><li>Offer references </li></ul><ul><li>Request an interview </li></ul>
  21. 21. Job search courtesy <ul><li>Never use a person’s name for a reference without asking permission </li></ul><ul><li>Always write a thank-you message for a reference </li></ul><ul><li>Always write a thank-you message following a job interview </li></ul><ul><li>If you lose interest after an interview, let the employer know </li></ul>
  22. 22. Employment communications <ul><li>Are sales tools that must be persuasive and must sell your qualifications. </li></ul><ul><li>Before preparing them, find out all you can about the job for which you are applying. </li></ul>

×