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Csun2012: Role of the Law in the Quest for an Inclusive Web

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Csun2012: Role of the Law in the Quest for an Inclusive Web

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Lainey Feingold and Linda Dardarian's 2012 CSUN presentation on the role of law in creating accessible and inclusive websites. More information from the presenters at http://lflegal.com and http://gdblegal.com.

Lainey Feingold and Linda Dardarian's 2012 CSUN presentation on the role of law in creating accessible and inclusive websites. More information from the presenters at http://lflegal.com and http://gdblegal.com.

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Csun2012: Role of the Law in the Quest for an Inclusive Web

  1. 1. The Role of Law in the Quest for an Accessible, Inclusive Web Lainey Feingold (LF@LFLegal.com) (@LFLegal) Linda M. Dardarian (Ldar@gdblegal.com) CSUN 2012 San Diego, California USA
  2. 2. PRESENTATION OVERVIEW  WHAT laws require the web to be accessible?  HOW are advocates using those laws?  What are the results of those advocacy efforts?  How can you be your own advocate?
  3. 3. WEB ACCESS IS A CIVIL RIGHT Right to:  Education Information  Travel Services  Community Participation Right to be free from discrimination
  4. 4. WHAT LAWS REQUIRE WEBSITE ACCESS?  Americans With  21st Century CVAA Disabilities Act  Air Carriers Access Act  State Laws  Section 508  International  Section 504
  5. 5. Web Guidelines = More than a Code
  6. 6. HOW CAN WE USE THE LAW?
  7. 7. LEGAL STRATEGIES FOR WEB INCLUSION Structured Negotiations Lawsuits State Attorney General Investigations Federal Administrative Complaints
  8. 8. LAW + ADVOCACY = ACCESS  Bank of America  Chase  Ticket Master  Target  CVS  Rite Aid  Major League Baseball  Credit Reports  American Cancer Society  LSAC  Staples  HSBC  Amazon  Price Line  Travelocity  Ramada  Penn State  eBay
  9. 9. LITIGATION EFFORTS PENDING  CNN Captioning  Netflix Captioning  Disney  JetBlue Airways
  10. 10. SETTLEMENT TERMS  Accessibility  Training Standard  Web Development  Customer Service  3rd party content  Term of Agreement  Monitoring  Enforcement  Publicity
  11. 11. MONEY IS PART OF THE LANGUAGE OF THE LAW  Attorney’s fees and expert costs  Payments to individuals/organizations  Damages in class actions  Money means law is part of the business case
  12. 12. Punch in the Stomach or Outstretched Hand?
  13. 13. Carrot or Stick?
  14. 14. CHOOSING A STRATEGY: FACTORS TO CONSIDER  Who decides outcome Money and how? Precedent  Cost Flexibility  Risks Relationships  Who has a voice at the Experts table?
  15. 15. LAW WITHOUT LAWYERS Advocacy Efforts BEFORE you Call a Lawyer
  16. 16. Complaints to Website Owners  On-line contact pages  Toll-free phone numbers  Facebook  Twitter
  17. 17. Document Document Document  Keep track of communications  Give deadlines  Follow-up
  18. 18. Use the Language of the Law » Everyone Deserves the Right to Travel …. On the Information Highway
  19. 19. LEARN MORE HTTP://LFLEGAL.COM HTTP://GDBLEGAL.COM 1-800-822-5000

Editor's Notes

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  • Law as business case – undue burden thing
  • CSUN 12: FIRST THING COMPANY SAYS – YOU SHOULD HAVE CALLED US…
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