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2016 European UX Impact SurveyChristopher McCann
@letterpress_se
2016 European UX Impact Survey
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
In the spring of 2016 a survey was
conducted to understan...
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Country
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Organisation Size
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Industry
Other:
Media
Telecom
Publishing
Education
Constr...
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Strategic Influence of UX on Organisations
High - signifi...
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Barriers Preventing UX Impact
66,30%
63,90%
52,40%
45,20%...
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Strategic Impact versus UX Activities
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
High
UX impact occurs
when there is high
participation of...
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Low impact UX
organisations are not
involved in user
feed...
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Barriers to UX impact
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Regardless of
impact level, lack of
UX understanding is
c...
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
Lack of leadership
results in low UX
impact.
Percentages ...
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
UX impact decreases
as org size increases.
75%
35%
19%
UX...
2016 European UX Impact SurveyChristopher McCann
@letterpress_se
A considerable proportion, (72.8 %) of all respondents, w...
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2016 european ux impact survey

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A summary of the European UX Impact survey.

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2016 european ux impact survey

  1. 1. 2016 European UX Impact SurveyChristopher McCann @letterpress_se 2016 European UX Impact Survey
  2. 2. 2016 European UX Impact SurveyChristopher McCann @letterpress_se In the spring of 2016 a survey was conducted to understand the impact UX had on organisations located across Europe. The survey explored the strategic impact of UX; barriers to UX impact; types of UX activities performed and how UX resources were organised. 2 171RESPONSES 22COUNTRIES 99%UX DESIGNERS
  3. 3. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Country
  4. 4. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Organisation Size
  5. 5. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Industry Other: Media Telecom Publishing Education Construction Leisure Defence Gaming
  6. 6. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Strategic Influence of UX on Organisations High - significant influence on the organisation
  7. 7. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Barriers Preventing UX Impact 66,30% 63,90% 52,40% 45,20% 43,40% 30,70% 4,80% Lack0of0Understanding Silos and0politics0 Partial implemetion of0UX0practices Resource contraints Lack0of0Leadership Organisational0Size Other Note: multiple selections were possible
  8. 8. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Strategic Impact versus UX Activities
  9. 9. 2016 European UX Impact SurveyChristopher McCann @letterpress_se High UX impact occurs when there is high participation of UX in strategy and roadmap planning. Percentages of respondents 50.8% 46.4%
  10. 10. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Low impact UX organisations are not involved in user feedback and research. Percentages of respondents 22.9% 24.7%
  11. 11. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Barriers to UX impact
  12. 12. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Regardless of impact level, lack of UX understanding is cited as a limit. 36% 37% 27% Percentages of respondents Lack of Understanding
  13. 13. 2016 European UX Impact SurveyChristopher McCann @letterpress_se Lack of leadership results in low UX impact. Percentages of respondents
  14. 14. 2016 European UX Impact SurveyChristopher McCann @letterpress_se UX impact decreases as org size increases. 75% 35% 19% UX Impact Percentages of respondents < 10 50 - 249 > 5000Size:
  15. 15. 2016 European UX Impact SurveyChristopher McCann @letterpress_se A considerable proportion, (72.8 %) of all respondents, were from SME organisations (Definition: less then 250 employees). UX impact was highest in small organisations and decreased dramatically as organisation size increased. Low impact UX organisations are not involved in user feedback and research. High UX impact occurs when there is higher participation of UX in strategy and roadmap planning planning. Lack of leadership results in low UX impact across all organisational sizes. Indication is that there is often one UX person per team. The snapshot in 2016

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