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Obama Case by SocialMedia8

  1. 1. CASE STUDY OF EFFECTIVENESS THE BARACK OBAMA CAMPAIGN BRAND Barack Obama CAMPAIGN US Presidential 2008 LAUNCH January 2007 CATEGORY Politics RESEARCH Paul van Veenendaal, SMM Wizard & Author STORY Igor Beuker, Founder Grupo LaComunidad & Author CREDITS All credits go to Barack Obama and his campaign team DATE 29 January 2009
  2. 2. TODAY’S PROGRAM IT’S A NEW DAY OBAMA New School Marketer ARCHITECTURE Brand Interaction LACOMUNIDAD Why We Love Obama CAMPAIGN Insights & Details FUNDRAISING Show me the money UGC Examples Q&A Peer Learnings
  3. 3. advertising never started a movement Barack Obama The New School Marketer
  4. 8. How can I become one of them?
  5. 9. “ The Trialogue” Consumers Marketer Interact and Listen? Yes I can!
  6. 10. powered by the web, not advertised on it.
  7. 11. Obama’s Campaign Team
  8. 12. The Brand Engagement Architect Chris Hughes (24) a co-founder of Facebook, left the company to develop Senator Barack Obama’s online & social media marketing architecture
  9. 13. Obama’s Stairway To Brand Heaven
  10. 14. Identity Brands
  11. 15. Brand Interaction
  12. 16. Brand Interaction
  13. 17. Brand Interaction
  14. 18. Branding
  15. 19. Brand Interaction
  16. 20. Brand Interaction
  17. 21. Brand Interaction
  18. 22. Why Do We Feel Connected To Obama
  19. 23. The Decision Makers
  20. 24. The Target Audience
  21. 25. Grupo LaComunidad On A Mission
  22. 26. Brand Interaction Triple Play Proposition LaComunidad creative brand interaction agency ViralTracker video tracking power technology SocialMedia8 social media marketing agency Grupo LaComunidad is part of WPP’s global network per March 2008 About Grupo LaComunidad
  23. 27. Brand Interaction Strategies Social Communities Seeding Feeding Weblog Forum Quiz Participation, engagement and advocacy: peers and friends will spread the brand’s message Legend Free viral dynamics Post registration viral dinamics new future brand offerings Niche Community connected to campaign liking Rating Video Contest Sign up View Video Custom Video Webi Sodes Post Micro Site / iHub Tune-in Opt-in
  24. 28. Viral Video Tracking
  25. 29. Social Media Marketing Programs Influencer Identification Research & Outreach Brand Teams & Fan Programs Conversational & Buzz Tracking Natural Seeding & Social Media Optimization Strategic Social Media Planning & Buying Community Building & Product Peer Groups Social Channels & Viral Widgets Paid Seeding & Social Media Advertising
  27. 31. Road To Democratic Nomination
  28. 32. Duncan Hunter , Mike Huckabee, Jim Gilmore, Mitt Romney, Sam Brownback, Ron Paul, Tom Tancredo, Tommy Thompson, Rudy Giuliani, John McCain Not in picture: Alan Keyes, Fred Thompson The Republican Candidates
  29. 33. Mike Gravel, Barack Obama, Chris Dodd, John Edwards, Dennis Kucinich, Joe Biden, Bill Richardson, Hillary Clinton The Democratic Candidates
  30. 34. Road to Democratic Nomination (1) <ul><li>To become the Democratic nominee for president, a candidate needs to capture 2,026 delegate votes. </li></ul><ul><li>In the fall of 2007, the DNC said it would not count Florida and Michigan’s pledged delegates because the states violated party rules by scheduling their primaries prior to February 5 </li></ul><ul><li>The Democrats had 26 debates, nearly all more than one hour long, and all but one of them with both Hillary Clinton and Barack Obama. </li></ul><ul><li>December 2007, Oprah endorses Barack Obama </li></ul><ul><li>January 3, 2008: Iowa caucus – Obama wins </li></ul><ul><li>Biden & Dodd drops out on January 3, 2008: get less than 1% </li></ul><ul><li>January 8: New Hampshire Primary – Clinton cries & wins </li></ul><ul><li>Richardson drops out on January 10, 2008 after lackluster showings in the first primary and caucus contests </li></ul><ul><li>January 15 & 19: Clinton wins Michigan Primary & Nevada Caucus </li></ul><ul><li>Kucinich drops out on Thursday, January 24, 2008 </li></ul><ul><li>January 26: South Carolina – Obama wins </li></ul><ul><li>January 30: John Edwards drops out </li></ul>
  31. 35. Road to Democratic Nomination (2) <ul><li>To become the Democratic nominee for president, a candidate needs to capture 2,026 delegate votes. </li></ul><ul><li>Obama receives endorsement of Caroline Kennedy and Ted Kennedy </li></ul><ul><li> releases “Yes We Can Song” on February 2, 2008; viewed 50+ million times to date! </li></ul><ul><li>Super Tuesday, February 5, 2008. Obama wins 13 of 22 states: Alabama, Alaska, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Kansas, Minnesota, Missouri, North Dakota, and Utah. </li></ul><ul><li>Obama wins 11 states in a row! Louisiana, Nebraska, Washington State, Virgin Islands, Maine, District of Columbia, Maryland, Virginia, Wisconsin, Hawaii & Vermont. </li></ul><ul><li>Clinton’s 3 AM commercial backfires – girl in ad is Obama supporter </li></ul><ul><li>March 2008, Mike Gravel drops out </li></ul><ul><li>Clintons wins Texas, Ohio and Rhode Island; Obama wins Wyoming and Mississippi </li></ul><ul><li>Obama disavows Reverend Wright – “A More Perfect Union” in Philadelphia (viewed 7M on YouTube) </li></ul><ul><li>CBS Broadcasting caught Hillary lying about her trip to Tuzla, Bosnia, in 1996. </li></ul><ul><li>Obama wins Guam, North Carolina, Oregon & Montana & Edwards’ delegates & Superdelegates </li></ul><ul><li>June 5, 2008, Obama wins Democratic nomination 2229.5 vs 1896.5 delegates </li></ul>
  32. 36. Democratic Polls: Obama vs Clinton
  33. 37. Democratic & Republican Candidates & Web 2.0 Comparing Candidates: Engagement and Participation Number of Opportunities to Engage and Participate on Web sites June 2007 Blogs on Candidate Web sites Grassroots activity by Candidate Presidential Candidates on MySpace
  35. 40. Presidential Marketing Campaigns Barack Obama John McCain Marketing messages “ Hope”, “Change we can believe in” “ Country first”, “The original maverick” Offline marketing channels TV, radio, print (including candidate’s books), direct mail TV, radio, print (including candidate’s books), direct mail Online marketing channels E-mail, display, organic and paid search, in-game advertising, mobile, social media E-mail, display, organic and paid search, social media Budget $150 million in Sept 2008 alone $ 84 million (public funds) Marketing strategies Energize young voters; spread optimism and hope; emphasize McCain’s similarities to Bush Energize the right wing; attack Obama’s weaknesses; emphasize experience and military service
  36. 41. The Presidential Election ‘08 <ul><li>The most expensive in US history! </li></ul><ul><li>More voters than ever before </li></ul><ul><li>Largest age gap between Democratic and Republican candidate ever </li></ul><ul><li>Strewn with controversy </li></ul><ul><li>Internet and video become major factors </li></ul>
  37. 42. Obama’s 50 State Strategy (1) <ul><li>A fifty state strategy is a political strategy which aims for progress in all states of the United States of America, rather than conceding certain states as &quot;unwinnable&quot;. </li></ul><ul><li>Obtain 270 Electoral votes </li></ul><ul><li>Soldify wins in Nevada, Colorado, New Mexico and Florida </li></ul><ul><li>Keep every state won by Kerry in the 2004 election </li></ul><ul><li>Top priorities in battleground states </li></ul><ul><ul><li>Voter Registration </li></ul></ul><ul><ul><li>Helping elect Democrats down the ballot </li></ul></ul><ul><ul><li>Build grassroots organization in every state </li></ul></ul><ul><li>Going up in television early in Alaska, Colorado, Georgia, Indiana, Michigan, Iowa, Missouri, Montana, Florida, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Pennsylvania, Wisconsin, Virginia </li></ul><ul><li>Stick with issue spots vs McCain’s attack spots Install confidence within the people Use attack spots only in states with very small margins </li></ul><ul><li>Focus on small donations </li></ul>
  38. 43. Obama’s 50 State Strategy (2) Campaign Expenditures Expenditures in Target States (in millions)
  39. 44. Main body of text is like a blog
  40. 45. = Do-It-Yourself Citizenship
  41. 46. deconstructed
  42. 47. allows users to join groups, connect with other users, plan events, raise money, write own blogs and volunteer. Basic tools for grassroots organizing at your fingertips! My. – Dashboard
  43. 48. My. – Activity index
  44. 49. My. – Personal Fundraising
  45. 50. My. – Event finder
  46. 51. My. – Neighbor to Neighbor
  47. 52. My. – Voter Script
  48. 53. My. – Phone Banking tool
  49. 54. Geared toward getting out the vote Innovations – Widgets
  50. 55. Innovations – Fight The Smears
  51. 56. Innovations – In-game advertising For weeks Obama ran in-game ads in 18 games such as Burnout Paradise for the Xbox 360 across 10 battleground states. The Obama campaign paid Massive Incorporated $44,465.78 for online advertising in early October.
  52. 57. Obama Everywhere <ul><li>Obama has gained 5 million supporters in other social networks. </li></ul><ul><li>Obama maintained a profile in more than 15 online communities , including BlackPlanet, a MySpace for African Americans, and Eons, a Facebook for baby boomers. </li></ul><ul><li>On Facebook, where about 3.2 million (during the campaign) signed up as his supporters, a group called Students for Barack Obama was created in July 2007. </li></ul><ul><li>It was so effective at energizing college-age voters that senior aides made it an official part of the campaign the following spring. </li></ul><ul><li>And Facebook users did vote: On Facebook's Election 2008 page, which listed an 800 number to call for voting problems, more than 5.4 million users clicked on an &quot;I Voted&quot; button to let their Facebook friends know that they made it to the polls. </li></ul>
  53. 58. Statistics <ul><li>On, Obama's own social network, 2 million profiles were created </li></ul><ul><li>In addition, 200,000 offline events were planned </li></ul><ul><li>About 400,000 blog posts were written </li></ul><ul><li>And more than 35,000 volunteer groups were </li></ul><ul><li>created - at least 1,000 of them on Feb. 10, 2007, </li></ul><ul><li>the day Obama announced his candidacy </li></ul>
  54. 59. McCain vs Obama on the web (1) <ul><li>Engagement and Participation </li></ul><ul><li>During the primary-election examination, the Obama Web site focused heavily—more than that of </li></ul><ul><li>any other candidate from either party—on engaging supporters and motivating them to turn their </li></ul><ul><li>enthusiasm into on-the-ground, grassroots activities </li></ul><ul><li>Both campaign websites offer two ways of facilitating user engagement—allowing people to </li></ul><ul><li>communicate with the campaign, personalize their own pages, and sign up to receive information </li></ul><ul><li>updates </li></ul><ul><li>For most of the summer, however, many of these features on the McCain site were not yet </li></ul><ul><li>operational. They are now up and running. </li></ul><ul><li>The McCain website offers customization tools through “McCainSpace,” a feature advertised as early as 2007 but not fully functioning until August of 2008 . As late as August 1, the only option was to create a personal page— and even that was still not really working . That page displayed only a generic note that the page was “under construction” and they would notify us when it went live. </li></ul><ul><li>As that page went live, McCainSpace also launched additional customization features. Users can </li></ul><ul><li>now post McCain videos, pictures and blogs to their home pages, and with a few clicks send any of </li></ul><ul><li>that material out to users of 25 different social networking sites. </li></ul>
  55. 60. McCain vs Obama on the web (2) <ul><li>Engagement and Participation </li></ul><ul><li>Both candidate websites offer targeted information to people of different demographic groups. </li></ul><ul><li>Both websites offer RSS feeds and let users sign up to e-mail updates. Since the primary season, </li></ul><ul><li>Obama has added mobile phone text updates to his list of delivery options. Neither candidate offers podcasts of campaign information, something only a few candidates offered during the primary season. </li></ul>
  56. 61. McCain’s missteps: astroturfing Asking supporters to cut and paste talking points into blog comment threads in exchange for prizes? Its bribing, not authentic and undermines what social media are all about . See for Word Of Mouth Marketing Code of Conduct!
  57. 62. Hope. Change. Action
  58. 63. Obama YouTube Channel
  59. 64. McCain YouTube Channel
  60. 65. YouTube Obama McCain Videos 1,827 330 Views 120,479,084 25,995,773 Subscribers 149,258 28,343 Special features of YouTube page Contribute to campaign via Google Checkout; link to YouTube page on Find events; host events
  61. 66. Politicians on YouTube YouTube Politicians Top 10: 4,496 videos generate 189,011,052 clip views!
  62. 67. Presidential Race Online Video Summary <ul><li>Barack Obama attracted more female viewers than John McCain </li></ul><ul><li>Barack Obama is pulling in more younger </li></ul><ul><li>viewers while McCain is pulling in a slightly </li></ul><ul><li>older bunch which is to be expected. </li></ul><ul><li>Barack Obama has over 300 Millions more clip views than McCain </li></ul>
  63. 68. Facebook
  64. 69. Facebook Statistics * Unofficial group ‘One Million for McCain/Palin’ has 200,251 members Unofficial group ‘One Million Strong for Barack’ has 986,470 members ** Beyond basics like Posted Items, Events, Discussion, Wall posts Data from February 4, 2009 Official Obama McCain Members/Supporters in largest group 5,066,446* 583.518* Number of Wall posts 572,383 none Special features of profile page** Videos, find out where to vote, register to vote none
  65. 70. LinkedIn
  66. 71. Flickr
  67. 72. MySpace Obama has more MySpace friends: nearly 6-to-1
  68. 73. Twitter <3 Obama <ul><li>With 109,892 followers, Obama is the #1 Twitterholic </li></ul><ul><li>McCain with 4,402 followers doesn’t break the top 100 </li></ul>
  69. 74. Online Advertising Obama <ul><li>Search </li></ul><ul><li>The Obama campaign spent $3.5 million on Google search in October 2008 alone. </li></ul><ul><li>Yahoo collected $673,000 during the same month. </li></ul><ul><li>Social Networks </li></ul><ul><li>The campaign spent $467,000 on Facebook in 2008, including $370,000 in September 2008. </li></ul><ul><li>$61,000 went to Black Planet. </li></ul><ul><li>Only $11,000 went to MySpace spending in 2008. </li></ul><ul><li>Media </li></ul><ul><li>$138,000 went to </li></ul><ul><li>Time Warner spending totaled $337,000 before October. </li></ul><ul><li>Politico, $145,000 </li></ul><ul><li>WashingtonPost, $100,0000. </li></ul><ul><li>, $21,000 in September 2008 </li></ul><ul><li>Weather Channel, $108,000 all year. </li></ul><ul><li>Through ad network Centro, the campaign spent $630,000 on local TV and newspaper Web sites before October. Another $100,000 went through Cox. </li></ul><ul><li>Ad networks: </li></ul><ul><li>The campaign spent $600,000 in 2008 on, Collective Media, Undertone Networks, Burst Media, Quigo, DrivePM, Pulse360, Specific Media, and online video networks Broadband Enterprises and Tremor Media. </li></ul>
  70. 75. 30 minute TV Commercial
  71. 76. Text Messaging & Mobile <ul><li>A million people signed up for Obama's text-messaging program </li></ul><ul><li>On the night Obama accepted the Democratic nomination at Invesco Field in Denver, more than 30,000 phones among the crowd of 75,000 were used to text in to join the program </li></ul><ul><li>Supporters on average received 5 to 20 text messages per month, depending on where they lived -- the program was divided by states, regions, zip codes and colleges – and what kind of messages they had opted to receive. </li></ul><ul><li>On Election Day, every voter who'd signed up for alerts in battleground states got at least 3 text messages </li></ul>
  72. 77. E-mail <ul><li>Obama's opt-in e-mail database contains upwards of 13 million </li></ul><ul><li>addresses </li></ul><ul><li>Over the course of the campaign, aides sent more </li></ul><ul><li>than 7,000 different messages , many of them </li></ul><ul><li>targeted to specific donation levels (people who gave </li></ul><ul><li>less than $200, for example, or those who gave more </li></ul><ul><li>than $1,000). </li></ul><ul><li>In total, more than 1 billion e-mails landed in inboxes. </li></ul><ul><li>Four years ago, Sen. John F. Kerry had 3 million e-addresses on his list; former Vermont governor Howard Dean had 600,000 .) </li></ul>
  73. 78. iPhone Application
  74. 79. Brand Obama - Segmentation
  75. 80. Brand Obama - Segmentation
  77. 82. Obama vs McCain – 1 st debate
  78. 83. Obama vs McCain – 2 nd debate
  79. 84. Obama vs McCain – 3 rd debate
  81. 86. Yes! Obama makes History!
  83. 88.
  84. 89. YouTube Weekly Address by President-Elect Also available on AOL, Yahoo, and MSN.
  85. 90.
  86. 91. Obama Mania: IKEA
  87. 92. Obama Mania: Quaker
  89. 94. How Obama Reinvented Campaign Finance
  90. 95. 3.0 million contributors 6.5 million online donations 93% less than $100 $80 Average online donation $500 million raised online
  91. 96. Fundraising over Time: Obama vs McCain
  92. 97. Fundraising Barack Obama Average Spent per Vote Raised $532,946,511 Spent $513,557,218 69,447,084 = $7.39 per vote (source: Wikipedia) (source:
  93. 98. Fundraising John McCain Average Spent per Vote Raised $379,006,485 Spent $346,666,422 59,925,610 = $5.78 per vote (source: Wikipedia) (source:
  94. 99. Media Breakdown Obama vs McCain
  96. 101. Hillary 1984 Vote Different
  97. 102. Obama Girl &quot;I Got a Crush...On Obama&quot; By Obama Girl
  98. 103. Tina Fey Sarah Palin aka Tina Fey on SNL
  99. 104. Paris Hilton For President Paris Hilton Responds to McCain Ad
  100. 105. - Yes We Can Yes We Can - Barack Obama Music Video
  101. 106. Wassup 2008 Wassup 2008
  102. 107. Obama vs McCain Dance Off Obama and McCain - Dance Off!
  103. 108.
  104. 109. 1,542 Obama Flickr Groups!
  105. 110. Hope Poster by Shepard Fairey
  106. 111. Obamacon Me
  107. 112. <ul><li>Have a clear goal, organise and plan ahead </li></ul><ul><li>Be positive and optimistic </li></ul><ul><li>Project success before you’ve made it </li></ul><ul><li>Be proud of where you’ve come from </li></ul><ul><li>Embrace new technology, go to where people are and on their terms </li></ul><ul><li>Be inclusive & unifying and create a sense of shared involvement </li></ul><ul><li>Create advocates & empower them to spread the word </li></ul><ul><li>Don’t be afraid to ask for commitment </li></ul><ul><li>Obsess about the detail & use it to have an honest dialogue </li></ul><ul><li>Be relevant and local </li></ul><ul><li>Speak your mind and assert what you believe </li></ul><ul><li>… and keep it simple (“Yes We Can” vs “Just Do It”) </li></ul>What can Brands learn from Obama?
  108. 113. 10 Reasons Obama is The Man! <ul><li>He looks cool on T-shirts </li></ul><ul><li>He inhaled and we quote “That was the point” </li></ul><ul><li>Opposed invading Iraq before it became fashionable </li></ul><ul><li>He can BALL </li></ul><ul><li>What’s the alternative? McCain? I love my Grandpa too, but seriously, President Grandpa? </li></ul><ul><li>Michelle Obama is smarter than the last President & VP combined (and cuter) </li></ul><ul><li>Princeton University, Harvard Law School, Assistant to the Mayor in Chicago, VP of U of Chicago Hospitals </li></ul><ul><li>He can spell D-I-P-L-O-M-A-C-Y (that’s a start) </li></ul><ul><li>His campaign is financed by THE PEOPLE – 3,000,000 individuals contributed and that ain’t bad (most ever) </li></ul><ul><li>He can remember the difference between Shiites and Sunnis </li></ul><ul><li>CHANGE – it’s been a long time coming </li></ul>
  109. 114. Brands That Have Embraced The Obama Way
  110. 115. Starbucks
  111. 116. A Social Media Marketing Program Grey = one off activity Green = community building and ongoing eCRM (optional) Orange = ongoing activity (i.e. 4 to 6 reports per year) 0. Brand Assessment within the Social Space (track conversations about brand, products, services, competitor) 1. Identification of Social Influencers (identify right people on the right topics) 2. Outreach to Social Influencers (invite them to participate in online community) 3. Turn Influencers into Brand Advocates (build online community and engage influencers) 4. Full Year Conversational Tracking Program (track conversations, sentiment, insights on brands, products, services in target markets)
  112. 117. Campaigns And Program Product launch 1 Product launch 2 Product launch 3 Product launch 4 social media marketing campaign supports: product launch 1 social media marketing program supports: brand revitalization process social media marketing campaign supports: product launch 2 smm campaign supports: product launch 3 smm campaign supports: product launch 4 Time
  113. 118. The Impact Of SMM Programs
  114. 119. Change? If Obama Can…
  115. 120. You Can!
  116. 121. THANK YOU FOR YOUR ATTENTION LET’S DRINK, LISTEN AND SHARE CONNECT Paul van Veenendaal [email_address] CONNECT Igor Beuker

Editor's Notes

  • The is the extended case study of the Barack Obama campaign. This presentation was done by Igor Beuker , to 150 marketers at the SRM Guru meeting 2009 in Amsterdam. The session lasted 2 hours and the audience was excited and inspired by Obama’s great “brand interaction strategy”. Please see the foot notes for the story. All research was done by Paul van Veenendaal , who used over 250 different sources to create this huge slide deck. If you are inspired by this story, you will probably also like our blog: All credits go to Barack Obama and his campaign team. Barack Obama, marketer of the year!