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IIIIIIIIIIIII
THE
EMOTION
INTELLIGENCE
HANDBOOK...
AN INTRODUCTION
WITH YOUR
INSIGHT
Presented By: AnandKumar
||||||||||||||||||||||||||||||||||||||||||||||||
INTRODUCTION
EMOTION: - Any of the particular feelings that characterize such a state of mind, such as
joy, anger, love, hate, horror, etc. Emotion can be simply defined as Energy-in-Motion.
INTELLIGENCE: - The ability to acquire and apply knowledge and skills.
EI = E-Motion+ Intelligence;
WHAT IS EI...???
Originally coined by two US psychologists, Peter Salovey and John Mayer, emotional
Intelligence refers to a learned ability to perceive, understand and express our feelings
accurately and to control our emotions so that they
Work for us, not against us.
WHY EMOTIONAL INTELLIGENCE NOW?
*Changing nature of work: flatter structures, fewer tiers of management, greater
responsibility.
* Increasing complexity: impact of technology and reshaping of jobs.
*Rise in competition: shorter product life-cycles and more demanding customers
* Globalisation of markets: organisations now need to think global, yet act local
* Rapid pace of change: change is now a constant feature of organisational life
* Rising stress levels: The World Health Organisation predicts that depression will be the
Second highest cause of death in the next 10 years (stress is a mild form of depression)
*Emergence of the self-managed career: no more jobs for life.
* Recognition of the need to maximise individual performance: not just know how and the
ability to do, but know how you feel about what you know and do.
* Research evidence: IQ + EQ = Success.
WHY BOTHER TO DEVELOP YOUR Ei?
*Analysis of 300+ top executives showed certain Ei competencies (influence, team
leadership, organisational awareness, self-confidence) distinguished star performers
*Of the sales representatives at a computer company hired on Ei, 90% were more
likely to finish training.
*The Centre for Creative Leadership identified that the primary cause of career
derailment amongst top executives was the lack of Ei
FACTSAND FINDINGS
Recent UK research:
*A survey of managers in a leading UK supermarket chain revealed that those high on Ei
experienced less stress, enjoyed better health, demonstrated higher levels of morale and
performance, and reported a better quality of life (UMIST, 2001)
*Police officers who are able to identify and manage emotions report lower levels of stress
(Goldsmiths College, London, 2000)
*The Harvard School of Public Health predicts that by 2020 depression will be responsible
for more lost workdays in the developed world than heart disease.
*Studies of 500 organisations worldwide indicate that people who score highest on
Ei measures rise to the top of organisations
THE FIVE STEPS TO EMOTIONAL INTELLIGENCE
STEP 1: SELF-AWARENESS
STEP 2: EMOTION MANAGEMENT
STEP 3: SELF-MOTIVATION
STEP 4: RELATIONSHIP MANAGEMENT
STEP 5: EMOTIONAL COACHING
STEP 1: SELF-AWARENESS
Self-awareness is the ability to see ourselves with our own eyes, to be aware of our …
* Goals, immediate and long-term
* Beliefs, about ourselves and others
* Values, those things we hold dear
* Drivers that affect how we work
* Rules that we live by, the should, musts and ought’s
* Self-talk, the inner voice that tells us we can or cannot do something
STEP 2: EMOTION MANAGEMENT
Emotion=Energy in motion
As the Greek philosopher Epicletus said, People are disturbed not only by things, but by the
views they take of them. So always have (+ve) energy, so that your emotions are POSITIVE.
Remember, our beliefs, values, drivers and the rules we live by create our map of reality.
WORRY BUSTER TECHNIQUE
Where is the evidence for the way I am thinking?
*What is the logic in my interpretation?
* What do I have to lose if I do/say this?
* What do I have to gain if I do/say this?
* What would be the worst that could happen if
I do/don’t say or do this?
* What can I learn from saying/doing this?
WAYS TO OVERCOME WORRIES:
*Live one day at a time
* Get the facts
* Practise the worry buster technique
* Adopt the six-second rule
Six second rule:
When someone has said or done something that triggers your hot button, take a deep breath
and count six seconds before you respond. Just try it – what is the worst that can happen?
|||||||||||||||||||||
STEP 3: SELF-MOTIVATION
Motivation comes from the Latin to move.
As human beings we are goal-oriented, and being self-motivated means pursuing our goals
With commitment, passion, energy and persistence.
To develop an excellent inner-voice (positive self-talk),that yes
I am the best.
I can do.
I am intelligent.
am beautiful and loveable.
am talented, intelligent and creative.
am growing cleverer every day, and so on
Affirmations are always written in the positive sense, so there are no negatives –not.
I am not tense any more but I am relaxed.
Create an environment to refresh yourselves.
Listening to music.
Clean environment.
Place having decent light.
Well-chosen music can lead to:
*Lower levels of stress
* Improvements in long-term memory and retention
* Higher levels of creativity
* Enhanced learning
* Desired emotional states (relaxed, energised, focused, cleansed, creative, uplifted)
INTERPERSONAL INTELLIGENCE (Step4 & 5)
These final steps – relationship management and emotional coaching – are key to our
interpersonal intelligence, the outer intelligence we use to read, sense and understand, and
manage our relationships with others.
STEP 4: RELATIONSHIP MANAGEMENT
The ways that people treat us are reflections of the ways we treat ourselves.
Linda Field, The Self-Esteem Workbook
Relationships are vital for personal growth and development.
Over the last decade of organisational restructuring, relationships between employer and
employed cannot be changed.
Defining a relationship: The coming together of two or more people for their mutual benefit.
Types of relationship:
*Personal partnerships
* Friendships
* Relationships with work colleagues
|||||||||||||||||||||
Reasons why we get together:
* Companionship
* Sense of belonging
* Establish a support system
* Build our identity
* Personal development
* Love
* Enhance a sense of common purpose
* Develop a sense of teamwork
* Produce a product or service
Tips for sharing thoughts, feelings and ideas:
* Be in a good frame of mind
* Tune into how the other person responds
* Set a positive tone to the discussion
* Check out any feelings of discomfort
STEP 5: EMOTIONAL COACHING
“Managers need to change their whole approach to managing and instead of relying on
systems and control procedures, need to get to know and trust their people as individuals …
Direct personal contact and coaching keeps managers appraised of real business challenges
and provides an opportunity to shape responses through a shared understanding. The new
corporation is the individualised corporation.”
S. Goshal & C. Bartlett, Harvard Business Review, May-June 1995
The fifth and final step: learning to become an emotional coach (E-coach), an important Ei
capability.
The changing shape of organisations means that we need new types of leaders.
As Pat Fritts observes, Organisations need emotionally intelligent managers, who will help to
develop the competencies and commitment to work together in the new knowledge economy.
In terms of Ei, being an E-coach means helping others to:
*Develop their emotional capabilities
* Resolve differences
* Solve problems
* Communicate effectively
* Become motivated.
E-Coach capabilities
*What qualities and experiences should you possess? You should have:
*Experience of supporting learners
* Experience of being coached or mentored
* A sense of humour
* Tact and diplomacy
* Ability to demonstrate integrity
* Capacity to show evidence of persistence and resilience
* A willingness to share own learning experiences (successes and failures).
|||||||||||||||||||||
Path to be followed by e-coach
1. Diagnosis
2. Alliance
3. Assessment
4. Analysis
5. Alternatives
6. Action Planning
7. Application
8. Review, Feedback and Evaluation
Thus above 8 steps can be used by E-COACH to enhance their planning and coach.
Remember:
IQ + E-coaching = Competencies + Ei = Performance, Productivity and Prosperity
Thus, having introduced the 5-step model for developing Ei, now is the time to scale one.
Finally I would just like to conclude saying that emotional intelligence is as simple as your
Energy in motion that to in intelligent way.
Let the energy flow in positive direction so that it carries you to the journey of success, peace
and knowledge.
Thank you.
Have a good day.
|||||||||||||||||

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Emotional intelligence

  • 1. IIIIIIIIIIIII THE EMOTION INTELLIGENCE HANDBOOK... AN INTRODUCTION WITH YOUR INSIGHT Presented By: AnandKumar ||||||||||||||||||||||||||||||||||||||||||||||||
  • 2. INTRODUCTION EMOTION: - Any of the particular feelings that characterize such a state of mind, such as joy, anger, love, hate, horror, etc. Emotion can be simply defined as Energy-in-Motion. INTELLIGENCE: - The ability to acquire and apply knowledge and skills. EI = E-Motion+ Intelligence; WHAT IS EI...??? Originally coined by two US psychologists, Peter Salovey and John Mayer, emotional Intelligence refers to a learned ability to perceive, understand and express our feelings accurately and to control our emotions so that they Work for us, not against us. WHY EMOTIONAL INTELLIGENCE NOW? *Changing nature of work: flatter structures, fewer tiers of management, greater responsibility. * Increasing complexity: impact of technology and reshaping of jobs. *Rise in competition: shorter product life-cycles and more demanding customers * Globalisation of markets: organisations now need to think global, yet act local * Rapid pace of change: change is now a constant feature of organisational life * Rising stress levels: The World Health Organisation predicts that depression will be the Second highest cause of death in the next 10 years (stress is a mild form of depression) *Emergence of the self-managed career: no more jobs for life. * Recognition of the need to maximise individual performance: not just know how and the ability to do, but know how you feel about what you know and do. * Research evidence: IQ + EQ = Success. WHY BOTHER TO DEVELOP YOUR Ei? *Analysis of 300+ top executives showed certain Ei competencies (influence, team leadership, organisational awareness, self-confidence) distinguished star performers *Of the sales representatives at a computer company hired on Ei, 90% were more likely to finish training. *The Centre for Creative Leadership identified that the primary cause of career derailment amongst top executives was the lack of Ei FACTSAND FINDINGS Recent UK research: *A survey of managers in a leading UK supermarket chain revealed that those high on Ei experienced less stress, enjoyed better health, demonstrated higher levels of morale and performance, and reported a better quality of life (UMIST, 2001) *Police officers who are able to identify and manage emotions report lower levels of stress (Goldsmiths College, London, 2000) *The Harvard School of Public Health predicts that by 2020 depression will be responsible for more lost workdays in the developed world than heart disease. *Studies of 500 organisations worldwide indicate that people who score highest on Ei measures rise to the top of organisations
  • 3. THE FIVE STEPS TO EMOTIONAL INTELLIGENCE STEP 1: SELF-AWARENESS STEP 2: EMOTION MANAGEMENT STEP 3: SELF-MOTIVATION STEP 4: RELATIONSHIP MANAGEMENT STEP 5: EMOTIONAL COACHING STEP 1: SELF-AWARENESS Self-awareness is the ability to see ourselves with our own eyes, to be aware of our … * Goals, immediate and long-term * Beliefs, about ourselves and others * Values, those things we hold dear * Drivers that affect how we work * Rules that we live by, the should, musts and ought’s * Self-talk, the inner voice that tells us we can or cannot do something STEP 2: EMOTION MANAGEMENT Emotion=Energy in motion As the Greek philosopher Epicletus said, People are disturbed not only by things, but by the views they take of them. So always have (+ve) energy, so that your emotions are POSITIVE. Remember, our beliefs, values, drivers and the rules we live by create our map of reality. WORRY BUSTER TECHNIQUE Where is the evidence for the way I am thinking? *What is the logic in my interpretation? * What do I have to lose if I do/say this? * What do I have to gain if I do/say this? * What would be the worst that could happen if I do/don’t say or do this? * What can I learn from saying/doing this? WAYS TO OVERCOME WORRIES: *Live one day at a time * Get the facts * Practise the worry buster technique * Adopt the six-second rule Six second rule: When someone has said or done something that triggers your hot button, take a deep breath and count six seconds before you respond. Just try it – what is the worst that can happen? |||||||||||||||||||||
  • 4. STEP 3: SELF-MOTIVATION Motivation comes from the Latin to move. As human beings we are goal-oriented, and being self-motivated means pursuing our goals With commitment, passion, energy and persistence. To develop an excellent inner-voice (positive self-talk),that yes I am the best. I can do. I am intelligent. am beautiful and loveable. am talented, intelligent and creative. am growing cleverer every day, and so on Affirmations are always written in the positive sense, so there are no negatives –not. I am not tense any more but I am relaxed. Create an environment to refresh yourselves. Listening to music. Clean environment. Place having decent light. Well-chosen music can lead to: *Lower levels of stress * Improvements in long-term memory and retention * Higher levels of creativity * Enhanced learning * Desired emotional states (relaxed, energised, focused, cleansed, creative, uplifted) INTERPERSONAL INTELLIGENCE (Step4 & 5) These final steps – relationship management and emotional coaching – are key to our interpersonal intelligence, the outer intelligence we use to read, sense and understand, and manage our relationships with others. STEP 4: RELATIONSHIP MANAGEMENT The ways that people treat us are reflections of the ways we treat ourselves. Linda Field, The Self-Esteem Workbook Relationships are vital for personal growth and development. Over the last decade of organisational restructuring, relationships between employer and employed cannot be changed. Defining a relationship: The coming together of two or more people for their mutual benefit. Types of relationship: *Personal partnerships * Friendships * Relationships with work colleagues |||||||||||||||||||||
  • 5. Reasons why we get together: * Companionship * Sense of belonging * Establish a support system * Build our identity * Personal development * Love * Enhance a sense of common purpose * Develop a sense of teamwork * Produce a product or service Tips for sharing thoughts, feelings and ideas: * Be in a good frame of mind * Tune into how the other person responds * Set a positive tone to the discussion * Check out any feelings of discomfort STEP 5: EMOTIONAL COACHING “Managers need to change their whole approach to managing and instead of relying on systems and control procedures, need to get to know and trust their people as individuals … Direct personal contact and coaching keeps managers appraised of real business challenges and provides an opportunity to shape responses through a shared understanding. The new corporation is the individualised corporation.” S. Goshal & C. Bartlett, Harvard Business Review, May-June 1995 The fifth and final step: learning to become an emotional coach (E-coach), an important Ei capability. The changing shape of organisations means that we need new types of leaders. As Pat Fritts observes, Organisations need emotionally intelligent managers, who will help to develop the competencies and commitment to work together in the new knowledge economy. In terms of Ei, being an E-coach means helping others to: *Develop their emotional capabilities * Resolve differences * Solve problems * Communicate effectively * Become motivated. E-Coach capabilities *What qualities and experiences should you possess? You should have: *Experience of supporting learners * Experience of being coached or mentored * A sense of humour * Tact and diplomacy * Ability to demonstrate integrity * Capacity to show evidence of persistence and resilience * A willingness to share own learning experiences (successes and failures). |||||||||||||||||||||
  • 6. Path to be followed by e-coach 1. Diagnosis 2. Alliance 3. Assessment 4. Analysis 5. Alternatives 6. Action Planning 7. Application 8. Review, Feedback and Evaluation Thus above 8 steps can be used by E-COACH to enhance their planning and coach. Remember: IQ + E-coaching = Competencies + Ei = Performance, Productivity and Prosperity Thus, having introduced the 5-step model for developing Ei, now is the time to scale one. Finally I would just like to conclude saying that emotional intelligence is as simple as your Energy in motion that to in intelligent way. Let the energy flow in positive direction so that it carries you to the journey of success, peace and knowledge. Thank you. Have a good day. |||||||||||||||||