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Creating Voice, Text and
Web Portals with
VoIP Drupal
Leo Burd, PhD
Research Associate, MIT Center for Civic Media
Researc...
3

Photo: Leo Burd (2005)
http://kpcb.com/insights/internet-trends-2011 slide 14

http://heidicohen.com/mobile-marketing-research-chart/
The future of the web rests on voice-enabled
apps accessible even from regular phones (1)

(1) http://www.fastcompany.com/...
VoIP Drupal
modules
What’s Up

South Wood County, Wisconsin
Potential Outreach

Population

45,803
200 community
organizations
How does it work?
Signs located at:
Walmart
Job Center
Food Pantry
PDF Bulletins:
Buyers Guide
Job Center
Food Pantry
Community Hotline
715-952-9020
How things work
VoIP Drupal
modules
Dialplan scripting commands
–
–
–
–
–
–
–
–
–

Dial number
Say text or audio file
Record audio from phone
GetInput from ke...
Hello world

$script = new VoipScript('hello_world');
$script->addSay('hello world');
$script->addHangup();
$script = new VoipScript('voipscript_small_office_ivr');
$script->addSay(t('Welcome to our office hotline.’));

Office hot...
Visual VoIP Drupal
Potential VoIP Drupal applications
•
•
•
•
•
•
•
•
•
•
•

Go Out to Vote campaigns
2-1-1 and 3-1-1 community hotlines
Call...
Key benefits of the platform
• Facilitates the construction of unified communications systems
integrating SMS, email, web,...
Benefits for administrators
• Easy installation and configuration – no programming required
• Fully customizable – enable ...
Benefits for software developers
• Well defined API that can be extended to other VoIP services
• 20+ sample scripts that ...
Benefits for development practitioners
• Provides a common web, SMS and phone platform for the
implementation of participa...
Future directions
• Keep developing civically empowering web, text and voicebased apps
• Finish porting VoIP Drupal to Dru...
For additional information
leoburd@media.mit.edu
http://groups.drupal.org/voip-drupal
http://linkd.in/vIewAW

Special than...
Creating voice, text and web portals with VoIP Drupal
Creating voice, text and web portals with VoIP Drupal
Creating voice, text and web portals with VoIP Drupal
Creating voice, text and web portals with VoIP Drupal
Creating voice, text and web portals with VoIP Drupal
Creating voice, text and web portals with VoIP Drupal
Creating voice, text and web portals with VoIP Drupal
Creating voice, text and web portals with VoIP Drupal
Creating voice, text and web portals with VoIP Drupal
Creating voice, text and web portals with VoIP Drupal
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Creating voice, text and web portals with VoIP Drupal

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Slide deck describing VoIP Drupal and its applications

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Creating voice, text and web portals with VoIP Drupal

  1. 1. Creating Voice, Text and Web Portals with VoIP Drupal Leo Burd, PhD Research Associate, MIT Center for Civic Media Research Scientist, MIT Center for Mobile Learning December 9, 2013
  2. 2. 3 Photo: Leo Burd (2005)
  3. 3. http://kpcb.com/insights/internet-trends-2011 slide 14 http://heidicohen.com/mobile-marketing-research-chart/
  4. 4. The future of the web rests on voice-enabled apps accessible even from regular phones (1) (1) http://www.fastcompany.com/1719453/tim-berners-lees-voice-enabled-internet-quest-in-africa
  5. 5. VoIP Drupal modules
  6. 6. What’s Up South Wood County, Wisconsin
  7. 7. Potential Outreach Population 45,803 200 community organizations
  8. 8. How does it work?
  9. 9. Signs located at: Walmart Job Center Food Pantry
  10. 10. PDF Bulletins: Buyers Guide Job Center Food Pantry
  11. 11. Community Hotline 715-952-9020
  12. 12. How things work
  13. 13. VoIP Drupal modules
  14. 14. Dialplan scripting commands – – – – – – – – – Dial number Say text or audio file Record audio from phone GetInput from keypad JoinConference RejectCall Hangup SendText number, message RunIvrMenu options – Goto label – GotoIf label, condition – Gosub script name
  15. 15. Hello world $script = new VoipScript('hello_world'); $script->addSay('hello world'); $script->addHangup();
  16. 16. $script = new VoipScript('voipscript_small_office_ivr'); $script->addSay(t('Welcome to our office hotline.’)); Office hotline $script->addLabel(‘office_menu’); $options_menu = t(‘For sales, dial 1. For customer support, dial 2. For hours of operation, dial 3. To hang up, dial the star key.’); $input_options = array( ‘1’ => ‘sales’, ‘2’ => ‘customer support’, ‘3’ => ‘hours’, ‘*’ => ‘hang up’, ‘I’ => ‘hang up’, ‘t’ => ‘hang up’ ); $invalid_msg = t(‘Invalid option selected.’); $script->addRunIvrMenu($options_menu, $input_options, $invalid_msg); $script->addGoto(‘%ivr_option_selected’); $script->addLabel(‘sales’); $script->addSay(‘Sales department’); $script->addGoto(‘hang up’); $script->addLabel(‘customer support’); $script->addSay(t(‘Customer support department’)); $script->addGoto(‘hang up’); $script->addLabel(‘hours’); $script->addSay(t(‘Our office is open Monday to Friday from 9am to 5pm.’)); $script->addGoto(‘office_menu’); $script->addLabel(‘hang up’); $script->addSay(t(‘Thanks so much for calling our office. Bye bye.')); $script->addHangup();
  17. 17. Visual VoIP Drupal
  18. 18. Potential VoIP Drupal applications • • • • • • • • • • • Go Out to Vote campaigns 2-1-1 and 3-1-1 community hotlines Call centers eCommerce lines Phone- and SMS-based surveys Group communication Story recording / playback Audio speed dating services Language training Audio tours Adventure games • Interactive community radio programs • Emergency announcements • And much more!
  19. 19. Key benefits of the platform • Facilitates the construction of unified communications systems integrating SMS, email, web, and voice • Makes Drupal accessible from any phone – no data plan required! • Enables the expansion of “community plumbing” beyond the web • Is open source and free – you are in control
  20. 20. Benefits for administrators • Easy installation and configuration – no programming required • Fully customizable – enable only the features you need • Run as part of the Drupal system itself – Enable access to VoIP Drupal features using roles and permissions – Assign Rules, Actions and Triggers • Enhance user interaction with ready-to-use audio blogs, clickto-call fields, phone recorders, audio announcements, etc.
  21. 21. Benefits for software developers • Well defined API that can be extended to other VoIP services • 20+ sample scripts that can be customized • 30+ modules that already implement common functionality – no need to reinvent the wheel • Simple, yet powerful PHP-like scripting language with a short learning curve • Visual programming language for novice developers and fast prototyping
  22. 22. Benefits for development practitioners • Provides a common web, SMS and phone platform for the implementation of participatory and inclusive community outreach initiatives of all kinds • Facilitates data gathering via multi-channel surveys and comprehensive “community analytics” collection • Adds “life” to traditional mapping initiatives • Enables the development of local n:n communication infrastructure for all • Facilitates the creation of “voice and text” apps that are accessible from the simplest phones • Is free and open source
  23. 23. Future directions • Keep developing civically empowering web, text and voicebased apps • Finish porting VoIP Drupal to Drupal 7 • Integration with widely adopted frameworks such as Drupal COD, Drupal Commons, CiviCRM, and others • Expand beyond MIT
  24. 24. For additional information leoburd@media.mit.edu http://groups.drupal.org/voip-drupal http://linkd.in/vIewAW Special thanks to

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