1.
UX Pick ‘n’ Mix – Bringing back a
selection box from UXLibs1
Leo Appleton,
Associate Director of Library Services
@leoappleton

2.
Six Colleges, one service
• Camberwell College of Arts
• Central Saint Martins
• Chelsea College of Arts
• London College of Communication
• London College of Fashion
• Wimbledon College of Arts
CSM Library; Ana Escobar 2015

3.
Why user experience ?
• A different way of gathering
feedback
• Commitment to user
engagement
• Focus on student behaviour
and usage of space
• Planning for new build projects CSM Library; Ana Escobar 2015

4.
Method / Student engagement
• Mapping
• Observing
• Love letters
• Touchstone tours
• Focus groups
• Reflective logs
LS UX Project: LCC; Leo Appleton, 2015

5.
Schedule
Phase Activity Timeframe
Phase 1 Recruitment to observation team April 2015
Briefing and training of observation
team
April 28th 2015
Movement observations 29th April – 13th May 2015
Static observations 29th April – 13th May 2015
Touchstone tours 29th April – 13th May 2015
Phase 2 Focus groups May – June 2015
Phase 3 Reflective logs June – July 2015
Phase 4 Briefing analysis team July 2015
Analysis July – August 2015
Phase 5 Reporting and next steps October 2015

6.
Mapping

7.
Observations / Touchstone Tours

8.
Focus Groups
• Observer feedback: informed focus group themes
• In-depth and reflective theme-driven discussion:
• Types of space
• Silent or quiet / group / IT
• Layout of space
• Environmental: heat / light / signposting
• Proportions and amount of space
• Behaviours in space
• Staff support

9.
Love Letters

10.
Reflective logs

11.
So what?
• Analysis and reporting
• Actions – Feedback to students
https://spark.adobe.com/video/HkqN9yvE

12.
Impact
• Quick fixes – Responsiveness
• Long term planning
• Student satisfaction (closing the loop)
• Influence and lobbying
• Embedded methodology

13.
Thank you for listening…….
UX Pick ‘n’ Mix – Bringing back a
selection box from UXLibs1
@leoappleton