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The speed of communication in the 21st century requires that institutions constantly modernize their relationship with their target audience, since any investments in science and technology will only yield tangible results if and when they actually reach the fields. In response to the new challenges, the Brazilian Consortium for Coffee Research and Development CBP&D/Café in partnership with the private company P&A Marketing International innovated one more time by participating in the Pearibus virtual social network platform: a collaboration, knowledge and business network known as “Rede Cafés do Brasil” (Coffees of Brazil Network).
Peabirus (www.peabirus.com.br) is a social media platform designed to produce added value gains for production chains of most varied sectors that have among their members agents with common interests. The platform enables the participating virtual networks to organize themselves and articulate among each other in a way as to allow strategic alignment of the players involved. The networks, the communities and their respective members form a new relationship environment which, through collaboration, knowledge and business understanding, promotes continued innovation and economic development.
What differentiates this virtual network is that members participation is guided and moderated. The concept of governance is also applied, with a Managing Group whose mission consists of facilitating the relationships building process, assessing and helping to keep focus on achieving the goals of the network. All actions undertaken within the framework of the Peabirus platform, Coffees of Brazil network, and Coffee Field Management and Coffee Marketing communities - object of the present study - involve the “ social media” concept.
The objective of this study is to evaluate the use of the social media Peabirus platform by the user-members of the Coffees of Brazil Network and /or participants of the Coffee Field Management and Coffee Marketing communities in finding technical and scientific information related to themes and topics deemed relevant to the coffee-producing and trading sector. An exploratory research approach was used to conduct this study.
The active moderating approach can be regarded as key to the success of each of the communities that are part of the network. Relevant issues to the coffee sector reached an exponential number of readers. This turns Coffees of Brazil Network into a powerful tool to promote sustained and comprehensive interaction between major players in coffee agribusiness.