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Handling an employee grievance - 5 key steps for HR Directors and employers

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Best practice in handling employee grievances; a guide to the 5 key actions for HR Directors and Employers. Minimize fall out, save management time plus the two golden rules of handling grievances, to maintain healthy relations with employees and keep the business out of Employment Tribunals.

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Handling an employee grievance - 5 key steps for HR Directors and employers

  1. 1. Handling an employee grievance 5 key actions
  2. 2. 1st stage 1. informal action Line manager has a quiet word with employee to settle the matter. . . 2nd stage if grievance is not resolved Employee writes formal grievance letter
  3. 3. 1st stage 2nd stage 1. informal action Line manager has a quiet word with employee to settle the matter. . . if grievance is not resolved Employee writes formal grievance letter 2. formal meeting with minutes taken. Employee is accompanied and witnesses present if requested 3. investigation Depending on complexity manager may ajdourn meeting for further investigations grievance resolved End of procedure 4. communicate decision Manger re considers all information and communicates decision to employee within 10 working days. Manager keeps records of discussions and forwards copies to employee if the employee’s grievance is rejected the employee can appeal against the decision
  4. 4. 1st stage 2nd stage 1. informal action Line manager has a quiet word with employee to settle the matter. . . if grievance is not resolved Employee writes formal grievance letter 2. formal meeting with minutes taken. Employee is accompanied and witnesses present if requested 3. investigation Depending on complexity manager may ajdourn meeting for further investigations grievance resolved End of procedure 4. communicate decision Manger re considers all information and communicates decision to employee within 10 working days. Manager keeps records of discussions and forwards copies to employee if the employee’s grievance is rejected the employee can appeal against the decision 3rd stage 5. Appeal is heard promptly by a manager not previously involved, employee is accompanied and a decision given within 10 working days
  5. 5. remember the 2 golden rules of handling employee grievances....
  6. 6. golden rule #1 Ask “what outcome do you want from this grievance?”
  7. 7. golden rule #2 Be prepared. Check there is an up to date grievance procedure in place, published in the company handbook
  8. 8. Want more detail? click below for the Acas guide notes to handling employee grievances: Acas-Guide-on-discipline-andgrievances_at_work_.pdf Type in “ ACAS disciplinary and grievance” into your browser if slide share is playing funny with the links here
  9. 9. Thank you for viewing Check out handling-employee-grievances for more, URL www.thelegalpartners.co.uk/handling-employee-grievance/ For further information or advice, contact us at www.thelegalpartners.co.uk t: 0208 334 8049 Negotiating success for business

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