ILTACON 2016 Design Thinking Workshop
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Design-Thinking for Applications Development and Knowledge Management Legal Tech Meets Human-Centered Design Lee-Sean Huang and V. Mary Abraham August 2016
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ILTACON 2016 Design Thinking Workshop
- 1. 1 Design-Thinking for Applications Development & Knowledge Management #ILTACON #ILTA006
- 2. 2 Legal Tech Meets Human-Centered Design Lee-Sean Huang V. Mary Abraham #ILTACON #ILTA006
- 3. 3 Lee-Sean Huang foossa.com @leesean #ILTACON #ILTA006 Lee-Sean Huang is a New York City-based designer, innovation strategist, and educator. He is the co-founder of Foossa, a community-centered design consultancy and an affiliated faculty member at the School of Visual Arts, New York University, and the Parsons School of Design. His recent work includes: consulting with UN agencies to develop new online tools for facilitating diplomacy and economic development; helping an international labor union think through the future of organizing in the digital age; collaborating with the European Commission to research and design new interfaces for large-scale civic debate, and co-creating new experiences at the Kigali Genocide Memorial with Rwandan genocide survivors. He has also taught human centered design and innovation to executives at major telecom and pharmaceutical companies.
- 4. 4 #ILTACON #ILTA006 V. Mary Abraham aboveandbeyondkm.com @vmaryabraham V. Mary Abraham a law firm consultant, strategic facilitator, and knowledge management thought leader. She is also a co-founder of Broadli Inc., which created the Broadli generosity app and provides smarter networking training. Active in the legal industry since 1991, she practiced corporate law at a top-tier international firm and helped lead its knowledge management efforts. Since 2013 she has been a member of the faculty of Columbia University’s Master of Science in Information and Knowledge Strategy program where she teaches collaboration, facilitation, networks, innovation and knowledge sharing. Her report, Optimizing Law Firm Support Functions, was published by the Ark Group in 2014. It provides guidance to law firm executives on how to transform administrative staff from cost centers to strategic partners of the firm.
- 5. 5 #ILTACON #ILTA006 1. Interviewing for insight 2. Prototyping to invite improvement 3. Reframing to trigger new solutions One hour, not one lifetime
- 6. Clarifying Misunderstandings about Design Design is not just about creating beauty. Design is not all about ideas. Design is not irrational. Design is not mysterious. Not all design is good design.
- 9. This is not design thinking
- 15. 15 #ILTACON #ILTA006 Ask 5 Whys Listen Carefully Watch Closely
- 16. 16 #ILTACON #ILTA006 “What is the best thing and the worst thing about customer self- service?”
- 18. 18 #ILTACON #ILTA006 “What was the best thing and worst thing about your journey here?”
- 21. 21 #ILTACON #ILTA006 = Designing by Doing =Thinking by Doing Rapid Prototyping
- 22. 22 #ILTACON #ILTA006 Prototype a solution for the pain point you identified 15 minutes:
- 23. 23 #ILTACON #ILTA006 1. What Pain Point? 2. What Solution? You show me yours…
- 24. @leesean Reframe to Trigger New Solutions #ILTACON #ILTA006
- 27. https://www.youtube.com/watch? v=dPsmww461pI @leesean Kees Dorst on Designing Better Public Spaces
- 28. 35 #ILTACON #ILTA006 1. Interviewing for insight 2. Prototyping to invite improvement 3. Reframing to trigger new solutions One hour, not one lifetime
- 29. 36 #ILTACON #ILTA006 1. Ask: Who is REALLY served by this design? 2. Act: Try this at home 3. Act: d.school course Advice for the Road:
- 30. An Introduction to Design Thinking In One Hour hasso plattner Institute of Design at Stanford hasso plattner Institute of Design at Stanford d. hasso plattner Institute of Design at Stanford hasso plattner Institute of Design at Stanford d. hasso plattner Institute of Design at Stanford hasso plattner Institute of Design at Stanford d. hass Insti hass Insti d. d. hasso plattner Institute of Design at Stanford hasso plattner Institute of Design at Stanford
- 31. 38 #ILTACON #ILTA006 Lee-Sean Huang Foossa @leesean E: ls@foossa.com Questions? V. Mary Abraham Above and Beyond KM @vmaryabraham E: kmadvice@gmail.com