What I Said and What I Meant:
Cross Cultural Communication
  WSAME Workshop March 2009
       Rosetta Eun Ryong Lee


    ...
Agenda
   Cross Cultural Communication
   Exercise: Yin-Yang Telephone
   Break
   Cultural Norms, Behaviors, and Comm...
Cross Cultural Communication
    What is it?
    How is it Different from Intercultural
     Communication?
    CCC The...
Dimensions of Variability


     Individual - Collectivistic
   Low Context - High Context
     Masculinity - Femininity
L...
Exercise: Yin-Yang Telephone
        1: Write a direct statement
        2: Write indirect version
        3: Write direct...
Debrief:
Yin-Yang Telephone




    Rosetta Eun Ryong Lee
Break



                 QuickTimeª and a
                  decompressor
           are needed to see this picture.




R...
Factors that Influence
   Personality Orientation
   Individual Values
   Self Construal
       - Independent
       - ...
Cultural Values
       Norms, and Rules


             Values
             Value Priorities
             Norms of Behav...
Exercise: Non-Verbal Violations
1: Please pick a partner.
2: Begin to converse about the most
    recent movies you have s...
Debrief: Nonverbal Violations




Cultural Value Differences (Milton and Janet Bennett), Rosetta Lee, Non-Verbal Communica...
Cultural Effectiveness

 “To be culturally effective doesn’t
  mean you are an authority in the
values and beliefs of ever...
Lunch



        Rosetta Eun Ryong Lee
Identifiers, Power,
       and Communication

Internalized Oppression/Dominance
      Stereotype Threat
       Accumulated...
Exercise: Whispers




Rosetta Lee, Adapted from “Double Talk,” Thiagi.com

                    Rosetta Eun Ryong Lee
Exercise: Whispers

Form groups of 3.
Decide who will be A, B, or C.

               QuickTimeª and a
                deco...
Exercise: Whispers

ROUND 2

               QuickTimeª and a
                decompressor
         are needed to see this ...
Exercise: Whispers
ROUND 3
                 QuickTimeª and a
                  decompressor
           are needed to see t...
Debrief: Whispers




   Rosetta Eun Ryong Lee
Break
                   QuickTimeª and a
                    decompressor
             are needed to see this picture.


...
Cross Cultural Communication Skills
                        • Know Dimensions of
                           Variability
  ...
Continuum of Cross-Cultural Fluency and
             Competence
     Developmental Model of Intercultural
        Sensitiv...
Effective Communication Models
        Common Threads
    SUPPORTIVE                              DEFENSIVE
    Descriptio...
Berlow’s Communication Model




         Rosetta Eun Ryong Lee
Assumptions and Interpretations


• Mental Models
• Ladder of Inference
    Belief
    Conclusions
    Selective Data
    ...
Checking Assumptions and
Interpretations: Steps to Analyze

1. What did you see/hear (raw data)?
2. What are your personal...
Exercise:
       Left Hand Column Communication

1. Identify a cross-cultural conversation that went awry.

2. Examine you...
Final Questions or Comments?




         Rosetta Eun Ryong Lee
Resources

• “Stereotype Threat” by Joshua Aronson
• Brenda J. Allen, Difference Matters: Communicating Social
      Ident...
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Cross Cultural Communication Workshop

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WHAT I SAID AND WHAT I MEANT: IMPROVING CROSS-CULTURAL COMMUNICATIONS:
Humans communicate on many levels: spoken language, tone, body language, style and personality.  The fact that we have complex cultural identities and a host of differing past experiences
increases the probability of cross-cultural miscommunications.  This workshop presents major cross-cultural communication theories, ways that cultural values, power, privilege and differences affect the way we communicate, tools for questioning assumptions, and ways to improve cross-cultural communications skills.

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  • Introductions - name, school, communication style
  • Cross Cultural Communication Workshop

    1. 1. What I Said and What I Meant: Cross Cultural Communication WSAME Workshop March 2009 Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee
    2. 2. Agenda  Cross Cultural Communication  Exercise: Yin-Yang Telephone  Break  Cultural Norms, Behaviors, and Communication  Exercise: Non-Verbal Violations  Lunch  Cultural Identifiers, Power, and Communication  Exercise: Whispers  Break  Cross Cultural Communication Skills  Exercise: Left Column Communication  Resources Rosetta Eun Ryong Lee
    3. 3. Cross Cultural Communication  What is it?  How is it Different from Intercultural Communication?  CCC Theories – Face-Negotiation Theory – Conversational Constraints Theory – Expectancy Violation Theory – Anxiety/Uncertainty Management Theory – Communication Accommodation Theory Rosetta Eun Ryong Lee
    4. 4. Dimensions of Variability Individual - Collectivistic Low Context - High Context Masculinity - Femininity Low Uncertainty - High Uncertainty Vertical - Horizontal Rosetta Eun Ryong Lee
    5. 5. Exercise: Yin-Yang Telephone 1: Write a direct statement 2: Write indirect version 3: Write direct version 4: Write indirect version 5: Write direct version 6: Compare Statements NOTE: When not writing your statement or translation, please converse about your own cultural communication style according to your learning so far. Rosetta Eun Ryong Lee
    6. 6. Debrief: Yin-Yang Telephone Rosetta Eun Ryong Lee
    7. 7. Break QuickTimeª and a decompressor are needed to see this picture. Rosetta Eun Ryong Lee
    8. 8. Factors that Influence  Personality Orientation  Individual Values  Self Construal - Independent - Interdependent  Individual Socialization  Cultural Norms and Rules Rosetta Eun Ryong Lee
    9. 9. Cultural Values Norms, and Rules  Values  Value Priorities  Norms of Behavior  Non-Verbal Communication Rosetta Eun Ryong Lee
    10. 10. Exercise: Non-Verbal Violations 1: Please pick a partner. 2: Begin to converse about the most recent movies you have seen or books you have read. 3: You will receive a piece of paper describing nonverbal behaviors. 4: Scan the piece of paper. Do not share the information. 5: INCREMENTALLY dramatize the nonverbal behavior. 6: Make note of thoughts or feelings you experience. Rosetta Eun Ryong Lee
    11. 11. Debrief: Nonverbal Violations Cultural Value Differences (Milton and Janet Bennett), Rosetta Lee, Non-Verbal Communication Across Cultures, Adapted from Erica Hagen and Rebecca McDaniel Rosetta Eun Ryong Lee
    12. 12. Cultural Effectiveness “To be culturally effective doesn’t mean you are an authority in the values and beliefs of every culture. What it means is that you hold a deep respect for cultural differences and are eager to learn, and willing to accept, that there are many ways of viewing the world” Okokon O. Udo Rosetta Eun Ryong Lee
    13. 13. Lunch Rosetta Eun Ryong Lee
    14. 14. Identifiers, Power, and Communication Internalized Oppression/Dominance Stereotype Threat Accumulated Impact Code/Mode Switching Fish Seeing the Water “Normal” versus “Good” “Intent” versus “Impact” Rosetta Eun Ryong Lee
    15. 15. Exercise: Whispers Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee
    16. 16. Exercise: Whispers Form groups of 3. Decide who will be A, B, or C. QuickTimeª and a decompressor are needed to see this picture.  Person A reads “whisper script 1.” Based on the instructions, whisper into Person B’s ear. Persons B and C hold a 3-minute conversation about their learning from the workshop that they found most interesting. Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee
    17. 17. Exercise: Whispers ROUND 2 QuickTimeª and a decompressor are needed to see this picture.  Person B reads “whisper script 2.” Based on the instructions, whisper into Person C’s ear. Persons C and A hold a 3-minute conversation about their respective families. Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee
    18. 18. Exercise: Whispers ROUND 3 QuickTimeª and a decompressor are needed to see this picture.  Person C reads “whisper script 3.” Based on the instructions, whisper into Person A’s ear. Persons A and B hold a 3-minute conversation about their respective jobs and responsibilities. Rosetta Lee, Adapted from “Double Talk,” Thiagi.com Rosetta Eun Ryong Lee
    19. 19. Debrief: Whispers Rosetta Eun Ryong Lee
    20. 20. Break QuickTimeª and a decompressor are needed to see this picture. Rosetta Eun Ryong Lee
    21. 21. Cross Cultural Communication Skills • Know Dimensions of Variability • Learn Cultural Values and Norms • Examine Cultural Identities, Power, and Privilege • Know Your Own Place in these Elements • Practice Effective Communication Models • Be able to Adjust and Accommodate Others Based on Knowledge Rosetta Eun Ryong Lee
    22. 22. Continuum of Cross-Cultural Fluency and Competence Developmental Model of Intercultural Sensitivity (DMIS) Schematic Rosetta Eun Ryong Lee
    23. 23. Effective Communication Models Common Threads SUPPORTIVE DEFENSIVE Description Evaluation Problem-Orientation Control Spontaneity Strategy Empathy Neutrality Equality Superiority Provisionalism Certainty Brenda J. Allen, Difference Matters: Communicating Social Identity Rosetta Eun Ryong Lee
    24. 24. Berlow’s Communication Model Rosetta Eun Ryong Lee
    25. 25. Assumptions and Interpretations • Mental Models • Ladder of Inference Belief Conclusions Selective Data Observable Data • Tools of Action Rosetta Eun Ryong Lee
    26. 26. Checking Assumptions and Interpretations: Steps to Analyze 1. What did you see/hear (raw data)? 2. What are your personal filters (cultural values, norms, and identifiers)? 3. What was your interpretation of what you saw/heard (inference)? 4. How did you feel as a result? 5. What do you want? Rosetta Eun Ryong Lee
    27. 27. Exercise: Left Hand Column Communication 1. Identify a cross-cultural conversation that went awry. 2. Examine your own cultural styles, identifiers, power, privilege, and assumptions influenced the conversation. 3. Reexamine with the added lens of the other person’s cultural styles, identifiers, power, and privilege. What might have been going on for that person? 4. What would you have done differently according to your increased fluency in cross-cultural communication? Rosetta Eun Ryong Lee
    28. 28. Final Questions or Comments? Rosetta Eun Ryong Lee
    29. 29. Resources • “Stereotype Threat” by Joshua Aronson • Brenda J. Allen, Difference Matters: Communicating Social Identity • William Gudykunst, Cross-Cultural and Intercultural Comunication • Milton Bennett, PhD, Intercultural Communication Institute www.intercultural.org • “Non-Verbal Communication Across Cultures” by Erica Hagen, Intercultural Communication Resources • Thiagi.com • Thrive! Team Dynamics •h ttp://www.analytictech.com/mb021/action_science_ history.htm Rosetta Eun Ryong Lee

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